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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConvergeHub

    Score8 out of 10
    Small Businesses (1-50 employees)
    ConvergeHub is a converged CRM for SMBs. According to the vendor, this solution can manage all of your sales, marketing, support, and billing needs, with a converged, full-featured, yet extremely easy-to-use CRM that is priced within reach. The vendor’s value proposition is that the features are optimized for small to medium-sized businesses that have the same needs as large corporations–but don’t have massive budgets to integrate or pay for expensive add-ons. All ConvergeHub CRM…

    $9

    per user - per month

    Pipeline CRM

    Score5.2 out of 10
    N/AFounded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.

    $29

    per month

    Pricing
    ConvergeHubPipeline CRM
    Editions & Modules
    Lite
    $9
    per user - per month
    Professional
    $29
    per user - per month
    Premium
    $59
    per user - per month
    Start
    $300
    per year per user
    Develop
    $396
    per year per user
    Develop
    $588
    per year per user
    Offerings
    Pricing Offerings
    ConvergeHubPipeline CRM
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    ConvergeHubPipeline CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of ConvergeHub and Pipeline CRM
    Feature
    ConvergeHub
    8.3
    1 Ratings
    6% above category average
    Pipeline CRM
    6.9
    5 Ratings
    13% below category average
    Customer data management / contact management9.01 Ratings8.05 Ratings
    Workflow management9.01 Ratings8.05 Ratings
    Territory management8.01 Ratings7.04 Ratings
    Opportunity management9.01 Ratings8.05 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.01 Ratings4.05 Ratings
    Contract management8.01 Ratings5.05 Ratings
    Quote & order management9.01 Ratings6.03 Ratings
    Interaction tracking8.01 Ratings9.05 Ratings
    Channel / partner relationship management8.01 Ratings7.04 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of ConvergeHub and Pipeline CRM
    Feature
    ConvergeHub
    7.0
    1 Ratings
    10% below category average
    Pipeline CRM
    7.8
    3 Ratings
    1% above category average
    Case management7.01 Ratings7.03 Ratings
    Call center management00 Ratings8.21 Ratings
    Help desk management00 Ratings8.21 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of ConvergeHub and Pipeline CRM
    Feature
    ConvergeHub
    9.0
    1 Ratings
    15% above category average
    Pipeline CRM
    5.0
    4 Ratings
    43% below category average
    Lead management9.01 Ratings8.04 Ratings
    Email marketing9.01 Ratings2.02 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of ConvergeHub and Pipeline CRM
    Feature
    ConvergeHub
    9.0
    1 Ratings
    16% above category average
    Pipeline CRM
    4.5
    5 Ratings
    52% below category average
    Task management9.01 Ratings3.04 Ratings
    Billing and invoicing management9.01 Ratings5.53 Ratings
    Reporting9.01 Ratings5.03 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of ConvergeHub and Pipeline CRM
    Feature
    ConvergeHub
    8.0
    1 Ratings
    5% above category average
    Pipeline CRM
    6.7
    5 Ratings
    13% below category average
    Pipeline visualization8.01 Ratings5.05 Ratings
    Customizable reports8.01 Ratings7.05 Ratings
    Forecasting00 Ratings8.03 Ratings
    Customization
    Comparison of Customization features of ConvergeHub and Pipeline CRM
    Feature
    ConvergeHub
    7.5
    1 Ratings
    2% below category average
    Pipeline CRM
    9.5
    5 Ratings
    22% above category average
    Custom fields8.01 Ratings10.05 Ratings
    API for custom integration7.01 Ratings10.05 Ratings
    Custom objects00 Ratings10.05 Ratings
    Scripting environment00 Ratings8.21 Ratings
    Platform
    Comparison of Platform features of ConvergeHub and Pipeline CRM
    Feature
    ConvergeHub
    9.0
    1 Ratings
    17% above category average
    Pipeline CRM
    8.0
    5 Ratings
    5% above category average
    Mobile access9.01 Ratings8.05 Ratings
    Security
    Comparison of Security features of ConvergeHub and Pipeline CRM
    Feature
    ConvergeHub
    9.0
    1 Ratings
    7% above category average
    Pipeline CRM
    6.0
    3 Ratings
    33% below category average
    Role-based user permissions9.01 Ratings6.02 Ratings
    Single sign-on capability00 Ratings6.02 Ratings
    Social CRM
    Comparison of Social CRM features of ConvergeHub and Pipeline CRM
    Feature
    ConvergeHub
    -
    Ratings
    Pipeline CRM
    8.1
    2 Ratings
    8% above category average
    Social data00 Ratings8.12 Ratings
    Social engagement00 Ratings8.21 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of ConvergeHub and Pipeline CRM
    Feature
    ConvergeHub
    -
    Ratings
    Pipeline CRM
    4.6
    3 Ratings
    48% below category average
    Marketing automation00 Ratings2.03 Ratings
    Compensation management00 Ratings7.31 Ratings
    Best Alternatives
    ConvergeHubPipeline CRM
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ConvergeHubPipeline CRM
    Likelihood to Recommend
    8.0
    (1 ratings)
    7.0
    (6 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    ConvergeHubPipeline CRM
    Likelihood to Recommend
    ConvergeHub
    It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
    Incentivized
    Read full review
    Pipeline CRM PipelineDeals
    If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
    Incentivized
    Read full review
    Pros
    ConvergeHub
    • The dashboards are really good and feature laden.
    • The UI is really intuitive as well as user friendly.
    • Automation of simple tasks as well as the marketing process is really easy.
    • Above all the pricing takes the cake here.
    Incentivized
    Read full review
    Pipeline CRM PipelineDeals
    • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
    • Reporting: We were able to setup all types of reporting and tracking.
    • Ease of Use: While the platform was powerful, it was always easy to use.
    Incentivized
    Read full review
    Cons
    ConvergeHub
    • Customer support isn't that great, takes a lot of time to respond.
    • Notifications are not on time, i.e. they are delayed and not real time.
    • Lack of integration with other applications.
    Incentivized
    Read full review
    Pipeline CRM PipelineDeals
    • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
    Incentivized
    Read full review
    Likelihood to Renew
    ConvergeHub
    No answers on this topic
    Pipeline CRM PipelineDeals
    If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
    Incentivized
    Read full review
    Usability
    ConvergeHub
    No answers on this topic
    Pipeline CRM PipelineDeals
    The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
    Incentivized
    Read full review
    Support Rating
    ConvergeHub
    No answers on this topic
    Pipeline CRM PipelineDeals
    Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
    Incentivized
    Read full review
    Alternatives Considered
    ConvergeHub
    ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
    Incentivized
    Read full review
    Pipeline CRM PipelineDeals
    The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
    Incentivized
    Read full review
    Return on Investment
    ConvergeHub
    • It helps increase the overall productivity by automating daily routine tasks.
    • Sales & marketing process becomes easier and more productive.
    • Workflow management is easier.
    • Overall productivity increases many-fold.
    Incentivized
    Read full review
    Pipeline CRM PipelineDeals
    • Has made us understand sales tactics that are working
    • Easily create forecasting on growth in multiple categories
    • Understand our process and what we need to improve on in closing deals
    Incentivized
    Read full review
    ScreenShots

    ConvergeHub Screenshots

    Screenshot of ConvergeHub dashboard provides a quick and precise snapshot of the key business metrics, namely – Deals by Expected Close Date; Leads by Source; Lead Acquisition & Deal Acquisition and so on.Screenshot of ConvergeHub calendar  allows users to schedule, reschedule, organize, add and edit the tasks. Users can share the calendar with colleagues for quick collaboration. They can check tasks due dates and get notified about upcoming meetings.Screenshot of Users can frame and run marketing campaigns across four broadcast mediums – Email, Direct Mail, SMS and Social. At the end of every campaign, they can use the cross-channel campaign tracking feature to measure the campaign performance and identify the most profitable channels.Screenshot of ConvergeHub provides Case History
 for every customer stored in the CRM. The case history section includes  important details like - total number of cases, assigned customer support agents, case resolution status and case closure date.Screenshot of ConvergeHub Library module enables users to store, share and manage important files, collaterals, brochures, presentations and case studies for every target, lead, account, contact, deal and customer.Screenshot of ConvergeHub facilitates its users to store all business contacts within one  unified database that is accessible round-the-clock from any internet-enabled device. The contact details section includes information such as  email, phone number, meeting notes, to-do lists and documents. Users can customize the contacts management section and add comments, notes, events and files to the contacts.

    Pipeline CRM Screenshots

    Screenshot of the Pipeline CRM main dashboardScreenshot of a Kanban viewScreenshot of a lead list viewScreenshot of the Pipeline CRM Help Center and Resources