What users are saying about
2 Ratings
14 Ratings
2 Ratings
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Score 8 out of 100
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100

Feature Set Ratings

  • ConvergeHub ranks higher in 4 feature sets: Marketing Automation, CRM Project Management, Customization, Platform
  • vCita ranks higher in 2 feature sets: Sales Force Automation, Security

Sales Force Automation

8.3

ConvergeHub

83%
8.6

vCita

86%
ConvergeHub ranks higher in 8/9 features

Customer data management / contact management

9.0
90%
1 Rating
9.4
94%
5 Ratings

Workflow management

9.0
90%
1 Rating
7.9
79%
4 Ratings

Territory management

8.0
80%
1 Rating
N/A
0 Ratings

Opportunity management

9.0
90%
1 Rating
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.0
70%
1 Rating
N/A
0 Ratings

Contract management

8.0
80%
1 Rating
N/A
0 Ratings

Quote & order management

9.0
90%
1 Rating
N/A
0 Ratings

Interaction tracking

8.0
80%
1 Rating
N/A
0 Ratings

Channel / partner relationship management

8.0
80%
1 Rating
N/A
0 Ratings

Customer Service & Support

7.0

ConvergeHub

70%

vCita

Feature Set Not Supported
N/A
ConvergeHub ranks higher in 1/1 features

Case management

7.0
70%
1 Rating
N/A
0 Ratings

Marketing Automation

9.0

ConvergeHub

90%
7.0

vCita

70%
ConvergeHub ranks higher in 2/2 features

Lead management

9.0
90%
1 Rating
N/A
0 Ratings

Email marketing

9.0
90%
1 Rating
7.0
70%
3 Ratings

CRM Project Management

9.0

ConvergeHub

90%
8.0

vCita

80%
ConvergeHub ranks higher in 3/3 features

Task management

9.0
90%
1 Rating
N/A
0 Ratings

Billing and invoicing management

9.0
90%
1 Rating
8.9
89%
5 Ratings

Reporting

9.0
90%
1 Rating
7.0
70%
3 Ratings

CRM Reporting & Analytics

8.0

ConvergeHub

80%

vCita

Feature Set Not Supported
N/A
ConvergeHub ranks higher in 2/2 features

Pipeline visualization

8.0
80%
1 Rating
N/A
0 Ratings

Customizable reports

8.0
80%
1 Rating
N/A
0 Ratings

Customization

7.5

ConvergeHub

75%
6.8

vCita

68%
ConvergeHub ranks higher in 2/2 features

Custom fields

8.0
80%
1 Rating
6.7
67%
7 Ratings

API for custom integration

7.0
70%
1 Rating
7.0
70%
2 Ratings

Platform

9.0

ConvergeHub

90%
8.5

vCita

85%
ConvergeHub ranks higher in 1/1 features

Mobile access

9.0
90%
1 Rating
8.5
85%
7 Ratings

Security

9.0

ConvergeHub

90%
9.7

vCita

97%
vCita ranks higher in 1/1 features

Role-based user permissions

9.0
90%
1 Rating
9.7
97%
6 Ratings

Attribute Ratings

  • vCita is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

ConvergeHub

80%
1 Rating
9.7

vCita

97%
10 Ratings

Usability

ConvergeHub

N/A
0 Ratings
9.5

vCita

95%
4 Ratings

Support Rating

ConvergeHub

N/A
0 Ratings
8.5

vCita

85%
4 Ratings

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

vCita

It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
William Niffen | TrustRadius Reviewer

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

vCita

  • Great for online appointment bookings.
  • Good for taking payments.
  • Good for onboarding new clients.
  • Integrates with your website.
  • Integrates with Facebook Pages.
David Cook | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

vCita

  • Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
  • Improved ease of use with forms.
John Stroud | TrustRadius Reviewer

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$9 per user - per month

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

vCita

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$29 per month

vCita Editions & Modules

Edition
Essentials$291
Business$591
Platinum$991
  1. per month
Additional Pricing Details

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

vCita

vCita 9.5
Based on 4 answers
Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
William Niffen | TrustRadius Reviewer

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

vCita

vCita 8.5
Based on 4 answers
I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
Samuel Reynolds | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

vCita

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
Christopher Cater | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

vCita

  • I have no clue
  • I'm assuming that we would not have people making appointments with us if we didn't have this service
Denise Deem | TrustRadius Reviewer

Screenshots

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