What users are saying about
2 Ratings
43 Ratings
2 Ratings
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Score 8 out of 100
43 Ratings
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Score 5.6 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Zendesk Sell

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
Zendesk Sell
4.3
Customer data management / contact management
ConvergeHub
9.0
Zendesk Sell
6.5
Workflow management
ConvergeHub
9.0
Zendesk Sell
3.8
Territory management
ConvergeHub
8.0
Zendesk Sell
2.2
Opportunity management
ConvergeHub
9.0
Zendesk Sell
5.3
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
Zendesk Sell
5.9
Contract management
ConvergeHub
8.0
Zendesk Sell
5.0
Quote & order management
ConvergeHub
9.0
Zendesk Sell
2.4
Interaction tracking
ConvergeHub
8.0
Zendesk Sell
5.7
Channel / partner relationship management
ConvergeHub
8.0
Zendesk Sell
2.4

Customer Service & Support

ConvergeHub
7.0
Zendesk Sell
2.7
Case management
ConvergeHub
7.0
Zendesk Sell
2.4
Call center management
ConvergeHub
Zendesk Sell
2.1
Help desk management
ConvergeHub
Zendesk Sell
3.7

Marketing Automation

ConvergeHub
9.0
Zendesk Sell
4.6
Lead management
ConvergeHub
9.0
Zendesk Sell
5.1
Email marketing
ConvergeHub
9.0
Zendesk Sell
4.2

CRM Project Management

ConvergeHub
9.0
Zendesk Sell
3.1
Task management
ConvergeHub
9.0
Zendesk Sell
4.3
Billing and invoicing management
ConvergeHub
9.0
Zendesk Sell
2.4
Reporting
ConvergeHub
9.0
Zendesk Sell
2.6

CRM Reporting & Analytics

ConvergeHub
8.0
Zendesk Sell
4.1
Pipeline visualization
ConvergeHub
8.0
Zendesk Sell
4.9
Customizable reports
ConvergeHub
8.0
Zendesk Sell
3.7
Forecasting
ConvergeHub
Zendesk Sell
3.7

Customization

ConvergeHub
7.5
Zendesk Sell
4.4
Custom fields
ConvergeHub
8.0
Zendesk Sell
6.6
API for custom integration
ConvergeHub
7.0
Zendesk Sell
5.5
Custom objects
ConvergeHub
Zendesk Sell
2.6
Scripting environment
ConvergeHub
Zendesk Sell
2.8

Platform

ConvergeHub
9.0
Zendesk Sell
5.8
Mobile access
ConvergeHub
9.0
Zendesk Sell
5.8

Security

ConvergeHub
9.0
Zendesk Sell
3.9
Role-based user permissions
ConvergeHub
9.0
Zendesk Sell
5.6
Single sign-on capability
ConvergeHub
Zendesk Sell
2.2

Social CRM

ConvergeHub
Zendesk Sell
2.2
Social data
ConvergeHub
Zendesk Sell
2.4
Social engagement
ConvergeHub
Zendesk Sell
2.1

Integrations with 3rd-party Software

ConvergeHub
Zendesk Sell
3.7
Marketing automation
ConvergeHub
Zendesk Sell
5.3
Compensation management
ConvergeHub
Zendesk Sell
2.1

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Zendesk Sell

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
bryan robison | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Zendesk Sell

  • My manager and I both tried the trial before we purchased Zendesk Sell. We had multiple and reoccurring times of signing in problems. Zendesk support was confused a handful of times as well. This got to be very old when one just wants to sign and start working
  • Customer support was very helpful at other times but when we finally needed to cancel as the login just never seemed to smooth out, and some other using options had cliches, we wouldn't just cancel over the phone OR via email. SO we had to keep and pay $59 for three more months, though never using the program.
  • I do not recommend them. We had several glitches that snagged the work flow and productivity. We are in process of finding a new CRM.
Faerie Grace | TrustRadius Reviewer

Likelihood to Renew

ConvergeHub

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Jeremy Doyle | TrustRadius Reviewer

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
It really is easy to use, but just not enough behind it.
Jeremy Doyle | TrustRadius Reviewer

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 6.0
Based on 1 answer
The support team is good, but not great.
Jeremy Doyle | TrustRadius Reviewer

Online Training

ConvergeHub

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Jeremy Doyle | TrustRadius Reviewer

Implementation Rating

ConvergeHub

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 8.0
Based on 1 answer
Simple, and straight forward.
Jeremy Doyle | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Zendesk Sell

Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Matt Suozzo | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Zendesk Sell

  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Matt Meinel | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Zendesk Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Sell Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
Zendesk Sell
4.3

Likelihood to Renew

ConvergeHub
Zendesk Sell
3.0

Usability

ConvergeHub
Zendesk Sell
7.0

Support Rating

ConvergeHub
Zendesk Sell
6.0

Online Training

ConvergeHub
Zendesk Sell
7.0

Implementation Rating

ConvergeHub
Zendesk Sell
8.0

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