Convio Luminate (discontinued) vs. DonorScape (discontinued)

It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.

Incentivized

DonorScape is well suited for wealth screenings when biographical information is in good form

• Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.

Incentivized

• Capacity rating
• Philanthropic history
• Board history
• Career history
• Real estate holdings

• Big Investment
• It's a sales program with a donation management overlay so it has some troubles around reporting.

Incentivized

• Ability to download large screenings easily.
• Ability to interface with our CRM.

Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.

Incentivized

DonorScape support has improved over the last few years. They are generally on point, but I have had my fair share of issues that have resulted in disrupted business processes. As of now, they are doing a fine job.

Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.

Incentivized

DonorScape appears to produce fewer false positives and format is user friendly.

• Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.

Incentivized

• DonorScape has helped us positively identify prospects who have turned into donors.
• DonorScape has helped us make business decisions on hiring based on the number of prospects we have identified.