18 Ratings
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Score 6 out of 100
2 Ratings
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Score 9 out of 100

Attribute Ratings

  • Raklet Membership Management Software is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

5.0

Blackbaud Luminate CRM & Analytics (discontinued)

50%
2 Ratings
9.0

Raklet Membership Management Software

90%
2 Ratings

Support Rating

1.0

Blackbaud Luminate CRM & Analytics (discontinued)

10%
2 Ratings

Raklet Membership Management Software

N/A
0 Ratings

Likelihood to Recommend

Blackbaud

It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
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Raklet

Raklet Membership Management Software is most suitable for membership-based organizations like ourselves. If you want to create different membership plans and restrict some of the content for your paid members, Raklet can definitely be helpful. Also, our members were never this engaged before we decided on the solution. The membership management is off the hook; we can see all the activities of our members, and we don't need to manually correct their information, as they are able to update themselves. But if you want to sell physical goods to your members, you would need to use another marketing base besides Raklet Membership Management Software. We were able to go through, as we restricted some pages only to our paid members.
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Pros

Blackbaud

  • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
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Raklet

  • Membership management
  • Great customer service
  • Value for money is off the chain
  • All the necessary features are included
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Cons

Blackbaud

  • Big Investment
  • It's a sales program with a donation management overlay so it has some troubles around reporting.
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Raklet

  • An online store would be nice
  • Separate section for newsletter subscriptions
  • More payment getaway options
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Pricing Details

Blackbaud Luminate CRM & Analytics (discontinued)

Starting Price

Editions & Modules

Blackbaud Luminate CRM & Analytics (discontinued) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Raklet Membership Management Software

    Starting Price

    $49 installation

    Editions & Modules

    Raklet Membership Management Software editions and modules pricing
    EditionModules
    Essentials$49.001
    Professional$99.002
    Premium$224.003

    Footnotes

    1. installation
    2. installation
    3. installation

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $0.00

    Additional Details

    Support Rating

    Blackbaud

    Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
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    Raklet

    No answers on this topic

    Alternatives Considered

    Blackbaud

    Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
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    Raklet

    We also evaluated those products before moving on with Raklet Membership Management Software. I would say the main problem is that these products are well-pronounced among membership management softwares. For this reason, first, their interfaces looked outdated and boring, and we would like to have a better landing page to promote our readers to visit our website. Secondly, they are not as flexible as we like them to be. Most of the other solutions offered one-for-all; we didn't feel like using them because we wanted something special and customized.
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    Return on Investment

    Blackbaud

    • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
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    Raklet

    • Increased efficiency
    • Affordable CRM solution
    • Promote people to subscribe at our pages
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    Screenshots

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