What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 5.7 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Likelihood to Recommend

Luminate CRM and Analytics

It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
Dustin Alexander | TrustRadius Reviewer

WealthEngine

WealthEngine is well-suited for development professionals to use in their donor moves management planning, as well as to look up donor profiles of new donors, to analyze giving potential. I have also used it when a piece of mail is returned to see if I can find an updated address.
Lori Riegel | TrustRadius Reviewer

Pros

Luminate CRM and Analytics

  • Multiple tools on one platform. It saves time and lowers chances of error since we don't have to switch between a lot of platforms. Many less tech savy admins appreciate one login for everything.
  • We use our events calendar for many things, and the tools are fairly specialized for a more modern and easy to browse web calendar (having mobile optimized wrappers make all the difference).
  • Email campaigns can be segmented and more carefully targeted, both through ab testing and their reports.
Rose Grant | TrustRadius Reviewer

WealthEngine

  • WealthEngine has very detailed data to support its scoring for each donor. Some other similar tools don't provide this.
  • WealthEngine has a connection with Salesforce that is very helpful. It allows us to run reports on donors right in Salesforce and be able to run mass reports and save the data into each person's contact.
  • WealthEngine also has great prospecting tools. This is not something we have used in its full capacity but hope to this year!
Edward Phillips | TrustRadius Reviewer

Cons

Luminate CRM and Analytics

  • In my experience, the Blackbaud team is a nightmare to work with, and customization of Luminate CRM (or basic updates) will cost an arm and a leg.
  • Luminate imperfectly lays over the Salesforce platform, so if you use certain Salesforce functions you can really compromise the integrity of your data.
  • The layout and user experience is pretty subpar. The reporting feature is also not as robust as other databases.
Anonymous | TrustRadius Reviewer

WealthEngine

  • Does not show which nonprofits donor has contributed to.
  • Does not always have complete contact info.
Lori Riegel | TrustRadius Reviewer

Support Rating

Luminate CRM and Analytics

Luminate CRM and Analytics 1.0
Based on 1 answer
Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
Dustin Alexander | TrustRadius Reviewer

WealthEngine

WealthEngine 9.0
Based on 2 answers
The online help databases and tutorials are helpful, and I have been able to find the help and solutions I need from those sources. I have not had to use other forms of support from WealthEngine. I like being able to find the help I need through a simple search.
Lori Riegel | TrustRadius Reviewer

Alternatives Considered

Luminate CRM and Analytics

Both MailChimp and Salesforce were sleeker and had a better admin experience (as well as constituent experience on the end) but both programs were more expensive than we could afford when we put all the digital tools we needed together. We ended up valuing LO more because it could do everything in one.
Rose Grant | TrustRadius Reviewer

WealthEngine

I did not look into any other options. I've always known WealthEngine to be the best so they were my first and only choice.
Edward Phillips | TrustRadius Reviewer

Return on Investment

Luminate CRM and Analytics

  • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
Anonymous | TrustRadius Reviewer

WealthEngine

  • WealthEngine was able to provide wealth information for all of our event attendees and allowed us to know which guests to target with more direct touch points at the event.
  • WealthEngine has allowed us to better asks for funds based on the donors' giving capacity, ultimately providing more money for our mission.
Edward Phillips | TrustRadius Reviewer

Pricing Details

Luminate CRM and Analytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

WealthEngine

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison