TrustRadius: an HG Insights company

Convio Luminate (discontinued) vs. YourMembership by Momentive

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Convio Luminate (discontinued)

    Score6 out of 10
    N/AConvio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.N/A

    YourMembership by Momentive

    Score5 out of 10
    N/AYourMembership in Florida offers an association management solution emphasizing member engagement via design and marketing features, as well as in-depth customer analytics.

    $3,500

    per year

    Pricing
    Convio Luminate (discontinued)YourMembership by Momentive
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Convio Luminate (discontinued)YourMembership by Momentive
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Based on number of records - Essential, Advanced, Premier, and Pro levels
    More Pricing Information
    Best Alternatives
    Convio Luminate (discontinued)YourMembership by Momentive
    Small Businesses
    Agentforce 360 for Nonprofits
    Score8.5 out of 10
    No answers on this topic
    Medium-sized Companies
    DonorPerfect
    Score8.4 out of 10
    No answers on this topic
    Enterprises
    Ellucian CRM Advance
    Score5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Convio Luminate (discontinued)YourMembership by Momentive
    Likelihood to Recommend
    5.0
    (2 ratings)
    8.2
    (2 ratings)
    Support Rating
    1.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Convio Luminate (discontinued)YourMembership by Momentive
    Likelihood to Recommend
    Discontinued Products
    It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
    Incentivized
    Read full review
    Momentive Software
    If you are a membership-based association or nonprofit organization, then YourMembership is a perfect solution for you. With an extensive searchable knowledge base filled with common FAQ's, the answer to your problem is easily solved. If you are unable to get it resolved through there, their daily Q&A with experts will be sure to help.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
    Incentivized
    Read full review
    Momentive Software
    • Event Registration - you can control ticket numbers, prices for members and non-members. You can also sort event tickets by category (i.e., sponsor or attendee).
    • Support Team - when you submit a ticket for support you can expect a response within an hour. They also have a live chat everyday at 3 PM.
    • Training - there are hundreds of videos and tutorials on how to do everything instead of waiting for an implementation advisor to instruct you.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Big Investment
    • It's a sales program with a donation management overlay so it has some troubles around reporting.
    Incentivized
    Read full review
    Momentive Software
    • Native email marketing system lacks analytics that I'm looking for.
    • Unable to use events module with 3rd party registration platforms.
    • Unable to integrate other email marketing platforms with YourMembership.
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
    Incentivized
    Read full review
    Momentive Software
    No answers on this topic
    Alternatives Considered
    Discontinued Products
    Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
    Incentivized
    Read full review
    Momentive Software
    No answers on this topic
    Return on Investment
    Discontinued Products
    • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
    Incentivized
    Read full review
    Momentive Software
    • Allowed us to interact with our members and potential members by using "member-only features".
    • Event registration has sky-rocketed by giving our members the ability to do business online.
    Incentivized
    Read full review
    ScreenShots

    YourMembership by Momentive Screenshots

    Product screenshot