TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Convirza

    Score10 out of 10
    N/AConvirza (formerly LogMyCalls) is a call tracking solution with features such as call recording, push-button accountability, and close rate tracking for every call.N/A

    U-Analyze

    N/AN/AU-Analyze, from Uniphore, is a post-interaction analytics tool. It enables call and contact center agents to analyze large volumes of customer interactions across digital channels. The vendor aims to help automate call quality management, extract actionable insights from customer conversations, help drive agent compliance, and improve overall agent performance and productivity.N/A
    Pricing
    ConvirzaU-Analyze
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ConvirzaU-Analyze
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Best Alternatives
    ConvirzaU-Analyze
    Small Businesses
    Invoca
    Score9.9 out of 10
    Invoca
    Score9.9 out of 10
    Medium-sized Companies
    CallRail
    Score9.1 out of 10
    CallRail
    Score9.1 out of 10
    Enterprises
    Invoca
    Score9.9 out of 10
    Invoca
    Score9.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ConvirzaU-Analyze
    Likelihood to Recommend
    9.1
    (5 ratings)
    -
    (0 ratings)
    User Testimonials
    ConvirzaU-Analyze
    Likelihood to Recommend
    Convirza
    If you want to track specific campaign responses via phone this is the perfect solution, especially if you don't want to wait for someone in IT to program a number for you. There are better sales coaching and monitoring packages and this doesn't try to be that, but it does provide some valuable feedback in that arena.
    Incentivized
    Read full review
    Uniphore
    No answers on this topic
    Pros
    Convirza
    • Allows clients to track & even listen to all the calls that come in through call-tracking.
    • Once you understand how it works, the interface is very easy to navigate to pull up client reports.
    • It is an excellent tool to keep track of the response advertisers are getting when contacting them for resigns.
    Incentivized
    Read full review
    Uniphore
    No answers on this topic
    Cons
    Convirza
    • Dynamic call tracking
    Read full review
    Uniphore
    No answers on this topic
    Alternatives Considered
    Convirza
    Convirza has all of the features that I need, and I'm not paying a premium for features that I do not want. It is more affordable and easier to implement than the other solutions I have tried. Customer service has also been better--you don't feel like you are just sending a ticket to an anonymous employee.
    Read full review
    Uniphore
    No answers on this topic
    Return on Investment
    Convirza
    • It's allowed me to show value to my clients ensuring good, lead-generating campaigns are being continued by my clients.
    Incentivized
    Read full review
    Uniphore
    No answers on this topic
    ScreenShots