Very Helpful Tool For Resigning Clients
August 31, 2021

Very Helpful Tool For Resigning Clients

Michelle Bohm | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Convirza

We are a direct mail company and our clients use Convirza for call tracking. With very few exceptions in the past year, it always fires up quickly and accurately. It is easy to send the clients reports. It is an excellent tool for advertisers to gauge exactly how many calls they get so they cannot say they are not getting a response when we can send them a report with details of every call.

Just this morning I needed assistance when a client called me to report a glitch in their ring through, so I called Nathan and he was immediately responsive in attempting to work out the problem.
  • Allows clients to track & even listen to all the calls that come in through call-tracking.
  • Once you understand how it works, the interface is very easy to navigate to pull up client reports.
  • It is an excellent tool to keep track of the response advertisers are getting when contacting them for resigns.
  • Sometimes when attempting to pull up a report, the wheel just spins for a while and doesn't open to permit me to access a client's report, but this is rare. It seemed to happen fairly often at one point in 2020, but I rarely have the issue now.
  • Call Tracking
  • Ability to pull up reports that contain callers numbers, the time they called, and also listen to how the phone call was answered.
  • If I listen to my client's calls (which I let them know that I will do on occasion) and the phones are not being answered properly or callers are being given misinformation (incorrect hours, showroom not open, etc.) I can advise the client to speak to the call taker about this. They almost always really appreciate the input.
  • It has helped with resigns, as it is proof of the exact number of calls they received and the average duration of the call. If a client is getting a lot of calls through us, but not closing a lot of sales, it is clear that the problem may need to be fixed on their end.

Do you think Convirza delivers good value for the price?

Not sure

Are you happy with Convirza's feature set?


Did Convirza live up to sales and marketing promises?


Did implementation of Convirza go as expected?

I wasn't involved with the implementation phase

Would you buy Convirza again?


I have only used Convirza for the purpose of our advertising clients to be able to track their call volume, listen to the calls, or even call back callers that did not leave a message. I believe it would be a good tool for any business that wishes to do that. Even though the service is free to our clients, some choose not to use it if they have the type of brick-and-mortar business where customers who receive their mailer at home are more likely to walk in than they are to call.