What users are saying about
3 Ratings
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Score 9.2 out of 100
3 Ratings
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Score 8 out of 100

Likelihood to Recommend

CoreIntegrator Workflow

I have found CoreIntegrator to work well for our needs as an Accounts Payable workflow solution. The system was implemented with very little internal technical assistance. It can be administered by a business user without a great deal of technical knowledge because the CI support staff is knowledgeable and helpful.
Anonymous | TrustRadius Reviewer

ServiceNow App Engine

  1. Allocation of work within team
  2. Set priority for task
  3. Tracking of task
  4. Monitoring of SLA is best
Less appropriate if replying via ServiceNow App Engine on tickets, needs to be more user friendly, sometimes it takes time to integrate the status of the tickets.
Puneet Pandey | TrustRadius Reviewer

Pros

CoreIntegrator Workflow

  • Integration to Great Plains
  • Simple to use
Anonymous | TrustRadius Reviewer

ServiceNow App Engine

  • Integration with Outlook
  • Integration with ERP
  • Followup function
  • SLA tracker
  • Load tracker
  • Filtering of load
Puneet Pandey | TrustRadius Reviewer

Cons

CoreIntegrator Workflow

  • The system administration is somewhat difficult for someone that is not highly technical.
  • Deleted or removed items appear in search results.
Anonymous | TrustRadius Reviewer

ServiceNow App Engine

  • Sometimes attachments do not get linked with the tickets
  • Sometimes updating ticket state causes an issue
  • Requires stable internet connection to work smoothly
Puneet Pandey | TrustRadius Reviewer

Support Rating

CoreIntegrator Workflow

CoreIntegrator Workflow 7.7
Based on 2 answers
Sometimes we receive slow responses.
Anonymous | TrustRadius Reviewer

ServiceNow App Engine

No score
No answers yet
No answers on this topic

Alternatives Considered

CoreIntegrator Workflow

We didn't review another product because CoreIntegrator so perfectly met our needs.
Stephanie Sylvestre | TrustRadius Reviewer

ServiceNow App Engine

ServiceNow App Engine is best among all the competitors. Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Categorization of tickets is something that is very useful. It's very easy to search the tasks/order with limited keywords and very easy to customize. The best part is we can simply reply on mails using ServiceNow App Engine and keep a proper log of the tickets.
Puneet Pandey | TrustRadius Reviewer

Return on Investment

CoreIntegrator Workflow

  • Time saving outweighs the cost.
  • Ease of use is so much better than most software solutions.
Stephanie Sylvestre | TrustRadius Reviewer

ServiceNow App Engine

  • Ease of doing work
  • Ease of monitoring work/task status
  • Monitoring SLA and TAT
  • Time saver
Puneet Pandey | TrustRadius Reviewer

Screenshots

ServiceNow App Engine

Pricing Details

CoreIntegrator Workflow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow App Engine

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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