What users are saying about
4 Ratings
12 Ratings
4 Ratings
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Score 7.7 out of 100
12 Ratings
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Score 7 out of 100

Likelihood to Recommend

Corrigo

Corrigo is great for managing work orders and PM Schedules. Additionally, if you need to track KPIs, Corrigo's reporting is spot on—with automated reports and notifications, it is one of the strengths of this program. I don't recommend Corrigo for Asset Management, however, which is tricky since the PM Scheduling is such a strength.
Anonymous | TrustRadius Reviewer

ServiceMax

Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
Hans Hong | TrustRadius Reviewer

Pros

Corrigo

  • KPI Reporting: there are some great canned reports that you can utilize but you can also build your own reports using their very simple report writer.
  • Report Notifications: you can set up automatic notifications for reports. Additionally, you can set up schedules for your reports and attach notifications to those report schedules as well.
  • PM Scheduling: you can automate your PM schedules thru Corrigo and set up multiple schedules.
Anonymous | TrustRadius Reviewer

ServiceMax

  • As it's built on Salesforce, the reporting tools are fairly robust
  • The service flow managers can be setup to easily lead technicians to entering data in the right place
Anonymous | TrustRadius Reviewer

Cons

Corrigo

  • Asset Management: for such strong PM Scheduling, I would like to see better asset management within this product.
  • Managing users: his isn't the most intuitive process and could be simpler.
  • Support: once they get back to you, they can be very helpful but I find the wait time is too long.
Anonymous | TrustRadius Reviewer

ServiceMax

  • Dispatch console seems slow and the data is more of a pull than a push into the database.
  • It seems to be a Ferrari and takes a lot of labor hours to configure.
  • Still does not integrate with Apple's products very well.
Anonymous | TrustRadius Reviewer

Support Rating

Corrigo

No score
No answers yet
No answers on this topic

ServiceMax

ServiceMax 8.0
Based on 2 answers
Engaged account management. Support is based worldwide but handoffs have not been too painful.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Corrigo

We chose Corrigo for the PM Scheduling and Reporting capabilities plus its ability to integrate into other systems and provide a customer portal. This product is superior to others for those reasons. Plus the cost is on point for our size organization. Overall Corrigo was the better choice.
Anonymous | TrustRadius Reviewer

ServiceMax

ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
Hans Hong | TrustRadius Reviewer

Return on Investment

Corrigo

  • It has helped us automate processes with multiple clients, making us (and them) more efficient
  • PM Scheduling and Reporting has saved us time and resources
  • We've had to figure out a way to manage assets however since Corrigo isn't really great for this. That has cost us extra time and resource.
Anonymous | TrustRadius Reviewer

ServiceMax

  • ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
  • Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
  • Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
Anonymous | TrustRadius Reviewer

Pricing Details

Corrigo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Corrigo Editions & Modules

Additional Pricing Details

ServiceMax

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

ServiceMax Editions & Modules

Edition
Subscription$100.001
  1. Per Month
Additional Pricing Details

Add comparison