Deltek Costpoint vs. Epicor BisTrack

Deltek Costpoint is the most frustrating and clunkiest software I've ever used, and I've been using software for 30 years. The interface appears to have been developed before the internet and HTML and does not appear to use any modern widgets made for HTML. Every button click or menu selection requires a pause while something else loads. Our employees waste much time trying to figure out (what should be) simple tasks, and I've spoken with nobody in our company that likes the software. We've had trainings on Costpoint, but people still have issues constantly.

Epicor BisTrack works well for us, as we have the WMS gun and a huge warehouse with inventory that needs to be located. It is also nice for looking at long-term product sales history.

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• I love how you can cut a check and it opens a PDF version so it can be saved for retention at a later date if needed.
• I love how you can research vendor history different ways. It allows you to input a range or just enter one at a time.
• I also love that there are tons of reports that can be run to help with any projects.

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• Cross project communication
• Direct customers, subcontractors and GC's through the construction process
• Dynamically move between projects, changes and scopes

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• Customer Care - this is probably the one area that needs the most work.
• Quality Control Testing - if this area had a higher level of detail prior to releasing updates, it might mitigate the number of patches required for customers.
• Cloud Based Product doesn't work for every customer. Get multiple references before considering moving to the cloud offering.

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• Easier User Interface; hard to navigate or learn
• Financial module could use improvement; i.e. the Accounts Receivable function is lacking and hard to find information easily
• More customization of the built-in reporting and analytics

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The cost for our size company may be to high by the time we review, because when purchasing additional licenses on two separate occasions, only 3 months apart, there was a price increase.

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For what we mainly use Deltek for it is a great system. The cost for licenses can become an issue because as a growing company we are in need of licenses from time to time and the process is very cumbersome.

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I've used many other operating systems; AS/400, Oracle, etc and this one is the easiest to manipulate the information needed. I am certain there are more functions that I need to learn.

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Invited by TrustRadius (TR) on Vendor's Behalf

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The software is so huge and clunky that I wouldn't know how to ask for support. Here is my example of support needed: "Hello, I'm filling out my timesheet like I have been doing every day for years, and suddenly this error message came up that says "Error: 6HX7: PLC not available". I just made that up as an example of the cryptic error messages, but what is that telling me?

Apologies, our company's IT department contacts support on our behalf. I have never contacted Epicor BisTrack's support myself; only through my company's IT team.

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It would be great if there were better training documents that could be downloaded without having to go through the DLZ.

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• Deltek Costpoint was able to provide a few more dimensions than ADP and is better prepared for larger international integration.
• DATABASICS can meet our dimension needs and provide the same services as Deltek Costpoint at a much lower cost.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Epicor BisTrack helps keep track of things better and it in fact much easier to use.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Costpoint has made it possible for our business to get our invoices paid quickly and on time
• Costpoint has made it possible for our business to get a ISO audits cleared every year
• Costpoint has made it possible for our business to always setup projects in a standardized manner that either meets or goes beyond the industry standards.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Has helped us with understanding our inventory and monitoring levels
• From a sales standpoint, seeing which products are losing margin and running reports to find trends in sales

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info