CounterPath Bria vs. Genesys Cloud CX
CounterPath Bria vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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CounterPath Bria | N/A | Bria is a SIP-based VoIP phone available on desktop and mobile, supporting business communications whether at a desk, or from home. CounterPath's suite of cloud communication products include voice, video conferencing, and text messaging for businesses, residential phone service, and standalone UC softphones. On March 1, 2021, CounterPath was acquired by Alianza, Inc. Under the Alianza name, the combined companies deliver a full stack cloud communications platform. | $35.40 per year 3 devices supported | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
CounterPath Bria | Genesys Cloud CX | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
CounterPath Bria | Genesys Cloud CX | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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CounterPath Bria | Genesys Cloud CX | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | CloudTalk Score 9.4 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CounterPath Bria | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (415 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.1 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.0 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.3 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.3 (7 ratings) |
CounterPath Bria | Genesys Cloud CX | |
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Likelihood to Recommend | Alianza, Inc. No answers on this topic | Genesys |
Pros | Alianza, Inc. No answers on this topic | Genesys |
Cons | Alianza, Inc. No answers on this topic | Genesys |
Likelihood to Renew | Alianza, Inc. No answers on this topic | Genesys |
Usability | Alianza, Inc. No answers on this topic | Genesys |
Reliability and Availability | Alianza, Inc. No answers on this topic | Genesys |
Performance | Alianza, Inc. No answers on this topic | Genesys |
Support Rating | Alianza, Inc. No answers on this topic | Genesys |
In-Person Training | Alianza, Inc. No answers on this topic | Genesys |
Online Training | Alianza, Inc. No answers on this topic | Genesys |
Implementation Rating | Alianza, Inc. No answers on this topic | Genesys |
Alternatives Considered | Alianza, Inc. No answers on this topic | Genesys |
Contract Terms and Pricing Model | Alianza, Inc. No answers on this topic | Genesys |
Scalability | Alianza, Inc. No answers on this topic | Genesys |
Professional Services | Alianza, Inc. No answers on this topic | Genesys |
Return on Investment | Alianza, Inc. No answers on this topic | Genesys |
ScreenShots | Genesys Cloud CX Screenshots |