CounterPath Bria vs. Sprinklr Service
CounterPath Bria vs. Sprinklr Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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CounterPath Bria | N/A | Bria is a SIP-based VoIP phone available on desktop and mobile, supporting business communications whether at a desk, or from home. CounterPath's suite of cloud communication products include voice, video conferencing, and text messaging for businesses, residential phone service, and standalone UC softphones. On March 1, 2021, CounterPath was acquired by Alianza, Inc. Under the Alianza name, the combined companies deliver a full stack cloud communications platform. | $35.40 per year 3 devices supported | |
Sprinklr Service | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and… | $249 per month per seat |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
More Pricing Information |
CounterPath Bria | Sprinklr Service | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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CounterPath Bria | Sprinklr Service | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | CloudTalk Score 9.4 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CounterPath Bria | Sprinklr Service | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 7.5 (7 ratings) |
Usability | - (0 ratings) | 8.0 (3 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 9.9 (3 ratings) |
Support Rating | - (0 ratings) | 9.1 (10 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
CounterPath Bria | Sprinklr Service | |
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Likelihood to Recommend | Alianza, Inc. No answers on this topic | Sprinklr |
Pros | Alianza, Inc. No answers on this topic | Sprinklr |
Cons | Alianza, Inc. No answers on this topic | Sprinklr |
Likelihood to Renew | Alianza, Inc. No answers on this topic | Sprinklr |
Usability | Alianza, Inc. No answers on this topic | Sprinklr |
Reliability and Availability | Alianza, Inc. No answers on this topic | Sprinklr |
Performance | Alianza, Inc. No answers on this topic | Sprinklr |
Support Rating | Alianza, Inc. No answers on this topic | Sprinklr |
In-Person Training | Alianza, Inc. No answers on this topic | Sprinklr |
Implementation Rating | Alianza, Inc. No answers on this topic | Sprinklr |
Alternatives Considered | Alianza, Inc. No answers on this topic | Sprinklr |
Return on Investment | Alianza, Inc. No answers on this topic | Sprinklr |
ScreenShots |