A great tool with everything in the one place.
November 05, 2020

A great tool with everything in the one place.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Social Care

Overall Satisfaction with Sprinklr Modern Care

We use Sprinklr Modern Care as a scheduling, monitoring and reporting tool for our social channels across Facebook, Instagram and Twitter. It is used by me and my colleagues every day as our main communication tool. It allows us to have everything in the one place for our social communications.
  • Great editorial calendar for scheduling
  • Great reporting tools that provide a variety of real time insights
  • I like that you can like and respond from different social accounts with just a few clicks
  • I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
  • You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
  • I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.
  • Time saving
  • Improved communication strategies
  • Improved reporting
Sprinklr Modern Care is a stand out platform compared to previous social tools I've used. The listening tools are fantastic and unlimited.
It's great for scheduling and monitoring social channels.

I sometimes find it difficult to navigate. There seems to be a huge platform of tools but it's too daunting to dive in and use them all.