AVImark is a cloud-hybrid veterinary practice management software from Covetrus. Covetrus was spun off as a separate veterinary technology company from Henry Schein in early 2019.
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EagleSoft
Score 4.9 out of 10
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EagleSoft is a dental practice management software from the established Patterson Dental, featuring front desk administrative features (e.g. scheduling), billing, document management, and imaging, among other features.
AVImark works for us. Yes, there are times when we wish it could do this or do that, but overall, it does exactly what we need it to. It is easy to use and easy to teach to people with no knowledge of any vet software and it is pretty user-friendly as well.
Eaglesoft is well-suited for a general dental practice. It allows all patient records to be housed under a single program, with buttons to access various components of the patient's chart. Radiographic images are taken and imported into the software, so there is no need to use additional software for patient images. I can't say whether this software would be well-suited for a specialty office.
The integrated email client has very limited Outlook compatibility, which means any Email Encryption Add-on will not load. Make sure you have a fully compatible Outlook if this is the case.
Patterson support has a long hold time, and doesn't deliver the best support around
The database must be stopped when you do your backup, which can be inconvenient and disallows hourly backup plans
If you are on a Domain, then each PC needs to be set up multiple times, depending on how many users will be using that PC. This can add to the setup
I find the program to be very user-friendly. This is software that is easy to use and understand. There are a number of shortcut keys that make it even easier to use. When teaching AVImark to new employees with zero veterinary experience, they pick up how to use AVImark quickly.
AVImark is not a monthly subscription, so costs are overall cheaper. Also, exit barriers are high for this type of product. It would be difficult to retrain an entire hospital on a new system and work through the transition period.
