Covetrus Impromed vs. IDEXX Cornerstone Practice Management Software

It's great for scheduling, medical records and creating things to suit specific needs. We recently switched to using worldpay as our card processor since it integrates with Covetrus Impromed- this has been terrible for us. We have issues almost daily and, in our experience, support is difficult to work with.

Incentivized

It is well suited for larger organizations to remove the need to manually track down where a performance review is at any given time, you can always find where it is in the system. It does require a lot of dedicated support to launch the process so I do not believe it would work as well in smaller organizations where you may not have the extra time or "hands" it takes to build and test the template and process.

Incentivized

• Scheduling
• Inventory Tracking
• Time management for employees

Incentivized

• Takes annual goals set up at the beginning of the year and puts them in the performance management process for employees to begin their self-evaluations.
• Routes from employee, to manager, to second-level manager, to HR, for review and then sends back to all for acknowledgment and sign-off.
• It sends out automatic emails prompting everyone included in the process to begin the process, prompt them through the process and emails when the process is complete.

Incentivized

• Integration with card processing
• Support for integrated card processing
• Ease of creating custom reports/templates

Incentivized

• The process to actually set up the performance management template is more complicated than it should be.
• Setting up the performance management task process is also a little complicated. I do not think it is as user-friendly as it could be. It took a lot of assistance from a Cornerstone implementation specialist to get the process set up.
• It would be nice to be able to remove some features that are hard coded in the performance management template. We have no need for the Tasks & Targets part of the template, however they could not be removed and really confused our employees.

Incentivized

Seems pretty user friendly and easy to learn; lots of options to "customize" to what you need or want.

Incentivized

I did not care for SuccessFactors, I felt Cornerstone is a much easier system to understand

Incentivized

• Helps with inventory tracking
• Timeclock- accurate and easy to edit
• Efficiency with creating specific templates for medical records

Incentivized

• I don't have hard numbers, but it saved HR a ton of time from constantly having to track down reviews. When done through the manual process, it could take a full year to get a completed reviews into our HR file.
• I was told that this was one of the easiest review cycles the manager has ever experienced at our company.

Incentivized