What users are saying about
3 Ratings
2 Ratings
3 Ratings
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Score 9 out of 100
2 Ratings
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Score 10 out of 100

Feature Set Ratings

    Contact Center Software

    8.7

    CrazyCall

    87%

    Ring4

    Feature Set Not Supported
    N/A
    CrazyCall ranks higher in 13/13 features

    Agent dashboard

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Validate callers

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Outbound response

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call forwarding

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Warm transfer

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Predictive dialing

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Interactive voice response

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    REST APIs

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call scripts

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Call tracking

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Multichannel integration

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    CRM software integration

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    8.7

    CrazyCall

    87%

    Ring4

    Feature Set Not Supported
    N/A
    CrazyCall ranks higher in 9/9 features

    Inbound call routing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Recording

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Quality management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Call analytics

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Live reporting

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customer surveys

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Cloud PBX

    CrazyCall

    Feature Set Not Supported
    N/A
    10.0

    Ring4

    100%
    Ring4 ranks higher in 1/1 features

    Directory of employee names

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call Management

    CrazyCall

    Feature Set Not Supported
    N/A
    10.0

    Ring4

    100%
    Ring4 ranks higher in 2/2 features

    Call recording

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Message alerts

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Mobile apps

    CrazyCall

    Feature Set Not Supported
    N/A
    10.0

    Ring4

    100%
    Ring4 ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    VoIP system collaboration

    CrazyCall

    Feature Set Not Supported
    N/A
    10.0

    Ring4

    100%
    Ring4 ranks higher in 1/1 features

    Instant messaging

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Attribute Ratings

    • Ring4 is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    CrazyCall

    90%
    3 Ratings
    10.0

    Ring4

    100%
    2 Ratings

    Usability

    CrazyCall

    N/A
    0 Ratings
    9.1

    Ring4

    91%
    1 Rating

    Support Rating

    CrazyCall

    N/A
    0 Ratings
    9.1

    Ring4

    91%
    2 Ratings

    Likelihood to Recommend

    CrazyCall

    CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
    Guzman Ruiz | TrustRadius Reviewer

    Ring4

    Good for creating a new business or branching a business abroad.
    🍍 Gabriel Jarrosson | TrustRadius Reviewer

    Pros

    CrazyCall

    • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
    • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
    • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
    America Castañeda | TrustRadius Reviewer

    Ring4

    • Manage Team Lines
    • Transcribe calls
    • International Calling
    • Call Recording
    • Free video conferencing
    Anonymous | TrustRadius Reviewer

    Cons

    CrazyCall

    • Inbound call functionally is still limited and not something that my team utilizes.
    • The reporting features for the some of the lower pricing tiers are very limited.
    • Downloading reports from the cloud can be quite slow at times.
    Adam Montgomery | TrustRadius Reviewer

    Ring4

    • I've sometimes seen text messages being sent in double.
    🍍 Gabriel Jarrosson | TrustRadius Reviewer

    Pricing Details

    CrazyCall

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $10 per user / month

    CrazyCall Editions & Modules

    Edition
    Plan B$201
    Plan A$101
    Plan C$401
    1. per user / month
    Additional Pricing Details
    Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

    Ring4

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    9.99

    Starting Price

    $9.99 per month

    Ring4 Editions & Modules

    Edition
    Personal Line$9.991
    Business Line$9.991
    Call Recording (add-on, business line only)$.052
    Transcripts (add-on, business line only)$.053
    International Calling (available on personal + business lines)country dependent pricing
    1. per line
    2. per recording
    3. per transcribed minute
    4. none
    Additional Pricing Details

    Usability

    CrazyCall

    No score
    No answers yet
    No answers on this topic

    Ring4

    Ring4 9.1
    Based on 1 answer
    It's super easy and simple to use, and very straightforward.
    🍍 Gabriel Jarrosson | TrustRadius Reviewer

    Support Rating

    CrazyCall

    No score
    No answers yet
    No answers on this topic

    Ring4

    Ring4 9.1
    Based on 2 answers
    I had a question, and had my answer that same day.
    🍍 Gabriel Jarrosson | TrustRadius Reviewer

    Alternatives Considered

    CrazyCall

    CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
    Guzman Ruiz | TrustRadius Reviewer

    Ring4

    Ring4 had everything we need in a business phone line in a more simple format and less expensive.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    CrazyCall

    • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
    • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
    • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
    Adam Montgomery | TrustRadius Reviewer

    Ring4

    • Less expensive business phone
    • Can answer on the go
    • Less to manage, more simple
    Anonymous | TrustRadius Reviewer

    Screenshots

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