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COMPASS Quality Management System (QMS) vs. Verint Automated Quality Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
COMPASS Quality Management System (QMS)
Score 0.0 out of 10
N/A
COMPASS® is a project portfolio management system designed to sustain an organization’s quality and performance improvement activity, from Creato in Del Mar. COMPASS creates a pipeline of improvement opportunities that are automatically prioritized for consideration by management. Projects are resourced, and improvement teams are guided, step-by-step, through the completion of work necessary to achieve improvement. The best tools for each problem are recommended and provided to the end user.…N/A
Verint Automated Quality Management
Score 8.0 out of 10
N/A
Verint® Automated Quality Management™ is a solution that automates quality management by scoring 100% of customer interactions across voice and digital channels. It eliminates manual sampling, giving organizations a complete, objective view of agent performance and compliance. Verint also offers Quality Bot™, an AI solution that expands supervisor capacity, boosts agent performance and delivers targeted coaching based on granular performance insights.…N/A
Pricing
COMPASS Quality Management System (QMS)Verint Automated Quality Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
COMPASS Quality Management System (QMS)Verint Automated Quality Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
COMPASS Quality Management System (QMS)Verint Automated Quality Management
Small Businesses
Polarion ALM
Polarion ALM
Score 9.9 out of 10
Polarion ALM
Polarion ALM
Score 9.9 out of 10
Medium-sized Companies
Polarion ALM
Polarion ALM
Score 9.9 out of 10
Polarion ALM
Polarion ALM
Score 9.9 out of 10
Enterprises
Polarion ALM
Polarion ALM
Score 9.9 out of 10
Polarion ALM
Polarion ALM
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
COMPASS Quality Management System (QMS)Verint Automated Quality Management
Likelihood to Recommend
-
(0 ratings)
7.5
(15 ratings)
Usability
-
(0 ratings)
6.6
(13 ratings)
User Testimonials
COMPASS Quality Management System (QMS)Verint Automated Quality Management
Likelihood to Recommend
Creato Performance Solutions
No answers on this topic
Verint
Getting a view of all calls and a good pool of calls is the automated qualities strong suite. It can validate and score anything that is within he applicable rule set. Usually, AQM is good for answering yes/no questions, would like to see some functionality around call segments or actions like hold
RO
Ricardo Ochoa
Enterprise Analyst
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Pros
Creato Performance Solutions
No answers on this topic
Verint
  • Agent Score Cards
  • Advise when agents need coaching / additional training
  • Enable 100% scaling of call / interaction monitoring
  • Reduce resources needed to otherwise manually review agents.
AG
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Cons
Creato Performance Solutions
No answers on this topic
Verint
  • In my experience, there is room for improvement in Verint Automated Quality Management because the quality bot only provides top 100
TA
theresa andino
speech analyst
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Usability
Creato Performance Solutions
No answers on this topic
Verint
Access cannot be restricted in the form designer at the form level. In order to give admin access for AQM it opens up access to all form. In a company with multiple organizations, we wouldn't want others to be able to modify forms.
Verified User
Anonymous
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Alternatives Considered
Creato Performance Solutions
No answers on this topic
Verint
We did not know how to use it effectively at first so we got extra training but it doesn't really help us where we spend the most time evaluating quality - on procedural/technical accuracy.
LB
Liz Bruce
Director, Quality Enablement
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Return on Investment
Creato Performance Solutions
No answers on this topic
Verint
  • We had another product that we decommissioned so we have been without AQM for 9 months now
  • Negative, Still not up and running as expected
Verified User
Anonymous
Read full review
ScreenShots