TrustRadius

Cresta vs. Five9 Intelligent Virtual Agent

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cresta
Score 9.0 out of 10
N/A
An enterprise-grade AI chatbot used to pinpoint the true drivers of performance, cut costs with targeted automation, and empower employees to work smarter and faster with AI-native co-pilots, QA, and coaching, trained on data.N/A
Five9 Intelligent Virtual Agent
Score 9.1 out of 10
N/A
Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
Pricing
CrestaFive9 Intelligent Virtual Agent
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CrestaFive9 Intelligent Virtual Agent
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CrestaFive9 Intelligent Virtual Agent
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
CrestaFive9 Intelligent Virtual Agent
Small Businesses
Clari Copilot
Clari Copilot
Score 8.9 out of 10
ZoomInfo Chat
ZoomInfo Chat
Score 9.0 out of 10
Medium-sized Companies
Clari
Clari
Score 8.2 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Clari
Clari
Score 8.2 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CrestaFive9 Intelligent Virtual Agent
Likelihood to Recommend
9.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
CrestaFive9 Intelligent Virtual Agent
Likelihood to Recommend
Cresta
Cresta would best be utilized if your customer service team is large, services a high volume of customers, and the conversations with those customers are very detailed and long. Cresta is less appropriate for small teams, low amounts of customers chatting in, and the conversations are very transactional and simple
Verified User
Anonymous
Read full review
Five9
It works great in the pre-qualify area
SM
steven mikutel
Information Technology Auditor
Read full review
Pros
Cresta
No answers on this topic
Five9
  • pre qualify processing
  • real time analytics
  • scores calls quality
SM
steven mikutel
Information Technology Auditor
Read full review
Cons
Cresta
No answers on this topic
Five9
  • more training would be good
  • documentation and case study materia;
SM
steven mikutel
Information Technology Auditor
Read full review
Alternatives Considered
Cresta
No answers on this topic
Five9
It does an excellent cost-effective job
SM
steven mikutel
Information Technology Auditor
Read full review
Return on Investment
Cresta
No answers on this topic
Five9
  • pre qualify process is big
  • real time analytics are great
SM
steven mikutel
Information Technology Auditor
Read full review
ScreenShots