Cresta vs. Google Cloud Dialogflow

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cresta
Score 4.8 out of 10
N/A
An enterprise-grade AI chatbot used to pinpoint the true drivers of performance, cut costs with targeted automation, and empower employees to work smarter and faster with AI-native co-pilots, QA, and coaching, trained on data.N/A
Google Cloud Dialogflow
Score 7.7 out of 10
N/A
Dialogflow (formerly Api.ai) is a chatbot building tool, designed to give users new ways to interact with digital products by building engaging voice and text-based conversational interfaces powered by AI. Dialogflow was acquired by Google in 2019.N/A
Pricing
CrestaGoogle Cloud Dialogflow
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CrestaGoogle Cloud Dialogflow
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CrestaGoogle Cloud Dialogflow
Best Alternatives
CrestaGoogle Cloud Dialogflow
Small Businesses
HubSpot Sales Hub
HubSpot Sales Hub
Score 8.8 out of 10
LocaliQ
LocaliQ
Score 8.8 out of 10
Medium-sized Companies
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 8.9 out of 10
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 8.9 out of 10
Enterprises
Conversica
Conversica
Score 4.1 out of 10
Conversica
Conversica
Score 4.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CrestaGoogle Cloud Dialogflow
Likelihood to Recommend
9.0
(1 ratings)
7.0
(6 ratings)
Usability
-
(0 ratings)
8.0
(6 ratings)
Support Rating
-
(0 ratings)
8.3
(5 ratings)
User Testimonials
CrestaGoogle Cloud Dialogflow
Likelihood to Recommend
Cresta
Cresta would best be utilized if your customer service team is large, services a high volume of customers, and the conversations with those customers are very detailed and long. Cresta is less appropriate for small teams, low amounts of customers chatting in, and the conversations are very transactional and simple
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Google
Indicated for those who have good knowledge of programming and coding in HTML and JSON, that is, it is not suitable for beginners or users without much technical knowledge. It is suitable for those who want to integrate with various platforms, such as Telegram, Webhat, Facebook Messenger, among others. I also recommend it to anyone who needs to create a chatbot in several languages (it is not automatic translation). Recommended to create new projects in CX environment and not in ES.
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Pros
Cresta
No answers on this topic
Google
  • Great at back-and-forth dialogue with the caller
  • Integration with existing contact center plattforms
  • Using the same flow for voice and chat seamlessly
  • Very customizable
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Cons
Cresta
No answers on this topic
Google
  • Some of the features are still in beta phase.
  • The languages available are still limited.
  • The advanced features may not be accessible to new users.
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Usability
Cresta
No answers on this topic
Google
Users benefit from Dialogflow's best User Interface and seamless User Experience. It's very scalable, and there are a lot of customization options to make it even more so. Dialogflow makes it simple to deploy, manage, and maintain chatbots. Artificial Intelligence algorithms make chatbots interactive, making it easier for users and chatbots to communicate and understand each other. Overall, it's a good option for those with little programming experience who want to learn Natural Language Processing.
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Support Rating
Cresta
No answers on this topic
Google
Dialogflow is a wonderful tool that is helping to design customized chatbots. I personally recommend if you wanna know how it's works give it a try with a free APIs call, you'll love this tool
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Alternatives Considered
Cresta
No answers on this topic
Google
There is always use cases for both. We still use the other plattforms but each has its own strengths and weaknesses. We, as a contact center implementation partner always use multiple solutions both for ourselves but also for our customers to meet their needs. In the cases we choose Google Cloud Dialogflow is when we need to be able to handle specific follow-up questions from the customer. And for more complicated issues we also use a combination of this and other 3rd party plattforms. We always meet the need of our customers and as specialist and consultants we give expert advice on how to use all these different solutions in the best way possible.
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Return on Investment
Cresta
No answers on this topic
Google
  • As a partner to multiple contact center plattforms we have always been able to offer Google Cloud Dialogflow along with them because it integrates well with all.
  • Many businesses want to implement smart ways to have call deflection. Bots that can handle full dialogues with the customer is very intriguing to them because it can fulfill customers requests without using up as many resources
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ScreenShots