Crestron Mercury vs. Polycom RealPresence Immersive Studio

It is well suited for small to medium sized conference room where video calls with your own device can be utilized. The Mercury essentially allows you to use any communication platform that you currently are using on your own devices. Works well as a stand alone speaker phone as well

Incentivized

I find Polycom RealPresence to be useful when having one on one conversations in purpose built rooms for video conferencing. That is where the quality of the product shines. However, I dislike using Polycom Real Presence for any sort of content sharing because of the issues around resolution.If I need to share content of any kind, I prefer to use other teleconferencing solutions.

Incentivized

• The interface is simple to use and intuitive
• The speaker and mic provide ample coverage
• Everything you need for a basic conference room is included

Incentivized

• Allows video conferencing with eagle eye view on the speaker
• Crystal clear audio and video with zero lagging and freezing
• Very fast connections to the conferences

Incentivized

• Camera functionality
• there is no option for PTZ cameras

Incentivized

• Back end setup isn't very intuitive.
• Every now and then we get a delay when conferencing and using multiple features.

Incentivized

Ease of use and simple features. Intuitive user interface.

Incentivized

The Poly can use any video platform, but you have to pick only one. You do not have the ability to BYOD and use a different platform. Both the camera unit and the controller are connected to your network separately and sometime come un-paired and will not "speak" to each other and must be reset

Incentivized

Polycom RealPresence is really only the preferred teleconferencing solution when using a purpose built room for a scheduled face to face meeting. For ad hoc video meetings, Hangouts, Skype, and Slack all provide fewer friction points for average use cases. In fact, as Google accounts are nearly ubiquitous at this point, Hangouts has almost become the de facto standard for ad hoc video conferencing amongst our users.

Incentivized

• It has allowed us to continue with hybrid working with remote customers or workers still working from home
• being able to use my own device in a conference room for video calls help bring back together the workforce that has been able to return to the office onsite with those who are not.
• Reduced travel when fully functioning options like are a great solution for meetings.

Incentivized

• Personally we have not gotten our money's worth, but this is not Polycom's fault, it is because users found it difficult to use.
• As for me personally, I used it for video conferencing, but my job was to make sure that it was operational for video conferencing.
• As stated earlier, even though I found it very easy to use, my users did not, and as such tended to video conference with other apps.

Incentivized