Top notch video conferencing that truly is immersive
April 12, 2018

Top notch video conferencing that truly is immersive

Michael Timms | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Polycom RealPresence Immersive Video Conferencing

Polycom RealPresence Immersive Video Conferencing is used to communicate to different sites within the company. It is very convenient because it uses an eagle eye camera that follows the speaker around the conference room, and ours is connected to a 50 inch NEC 4K TV so that you can see who you are talking to very clearly and it is just like being in the same room as them.
  • Allows video conferencing with eagle eye view on the speaker
  • Crystal clear audio and video with zero lagging and freezing
  • Very fast connections to the conferences
  • Polycom RPX was extremely difficult to set up and configure.
  • Customer support was difficult to reach
  • The Polycom brand cabinet that the system goes in is not well designed. Once it is installed, it is near impossible to service.
  • Personally we have not gotten our money's worth, but this is not Polycom's fault, it is because users found it difficult to use.
  • As for me personally, I used it for video conferencing, but my job was to make sure that it was operational for video conferencing.
  • As stated earlier, even though I found it very easy to use, my users did not, and as such tended to video conference with other apps.
I have used many different video conferencing types of software including Zoom, Cisco WebEx, Adobe Connect, Skype for Business, and BlueJeans to name a few. Personally I never used anything else that came close to the quality of the video and audio as Polycom. The quality of the video is simply outstanding, and of the times that I used it I never experience freezing video like other platforms.
Polycom RealPresence Immersive Video Conferencing is perfect for an organization with different offices all over the world and this comes from first hand experience. It is well suited for an organization that relies on video conferencing to video chat with clients that also use Polycom. It would not be well suited for a company that could make do with a cheaper solution, i.e. Skype or Zoom.