Crestron XiO vs. Polycom RealPresence Immersive Studio

XiO is definitely well suited for applications like ours where we have a large number of devices to manage. I like being able to see all my devices and locations in one place. It is very helpful to see if any devices are offline each morning and be able to troubleshoot before any customers realize there is a problem

Incentivized

I find Polycom RealPresence to be useful when having one on one conversations in purpose built rooms for video conferencing. That is where the quality of the product shines. However, I dislike using Polycom Real Presence for any sort of content sharing because of the issues around resolution.If I need to share content of any kind, I prefer to use other teleconferencing solutions.

Incentivized

• Scheduled re-boots and updates
• I like the way the hierarchy can be set up
• individually customizable group settings within the hierarchy
• I like the capability of setting up background images for brand promotion or employee information

Incentivized

• Allows video conferencing with eagle eye view on the speaker
• Crystal clear audio and video with zero lagging and freezing
• Very fast connections to the conferences

Incentivized

• I would like the option to choose IP addresses as one of the viewable columns when looking at/sorting through all your available devices.
• It would be nice to be able to link the IP address listed directly to their devices.
• Sometime trying to reboot a device in XiO does not work for me and I need to go directly to the device's admin page.

Incentivized

• Back end setup isn't very intuitive.
• Every now and then we get a delay when conferencing and using multiple features.

Incentivized

XiO is a necessity when managing the large number of device our company has

Incentivized

It is fairly easy to set up and use both for the administrator and the end user.

Incentivized

Polycom RealPresence Immersive Studio is well established and is 10 years ahead of the current market. On doing my research I was amazed at the fact that Polycom RealPresence Immersive Studio has been trusted for years and used by astronauts, that's one feet no product can take away from Polycom RealPresence Immersive Studio as it takes on to show high quality and required support to reach that far.

Incentivized

• being able to manage all my devices remotely saves us time/money
• XiO reduces the need to have someone on-site/in person to manage my devices

Incentivized

• Frustrated user base - issues almost every week with the systems.
• Successfully reduced travel costs - when it works. For quick one-off meetings, Polycom RealPresence makes for easy face to face communications. However, for more serious conversations, travel is preferred.
• Lack of integration into other tools. Polycom Realpresence is an entirely separate product from all of our other communications tools and does not provide an easy point of integration to hop into a video conference. As a result, using Polycom RealPresence is always a planned activity, never ad hoc.

Incentivized