Crisis24 Critical Event Management (CEM) vs. Docket.io

Its well suited for early warnings; wellness checks; repeatable long-term duration events. ITs easy to train admins on it. I dont really see any less appropriate uses -- you may not want to use it for EVERYTHING or people ignore messages. So your admins need to be smart about deploying its capabilities. but it has never let me down.

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Great for companies that are sitting on disparate source systems being used by multiple different teams and business units with no plans of consolidation. The founders love to hear about the problems faced by most B2B SaaS companies and build solutions to key problems. So if you want to collaborate, they are a great vendor to work with

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• Easy to set up
• Easy to update
• Easy to download and upload data

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• Pulling answers from old slack channels
• navigating our document center
• providing talk tracks around competition

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• Would love to see message library updated with smarter examples of threats

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• Docket.io doesn't always have the correct answer
• Docket.io can misinterpret questions
• Docket.io doesn't have industry knowledge like an AI Chatbot does

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High usability and intelligent platform. Anyone with basic understanding of querying the platform can use the solution. For Admins as well, running reports is easy (but can be improved)

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We didn't compare them to other available notification systems

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I wasn't able to dive as deeply into Glean because we didn't set it up fully but I got to play around and see a bunch of different trials of it, I would say that Glean is the more robust of the two tools but for what we needed Docket.io did the job

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• Without it I wouldn't have a security business case
• Employees demand this type of service exist
• In a cyber incident you need this kind of out of band mechanism to communicate

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• 12% increase in self-paced learning of new hires in GTM teams
• 22% reduction in SME time spent in answering questions
• 64% reduction in adhoc queries/questions asked to the SMEs by GTM teams

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info