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Docket.io

Score8.7 out of 10

4 Reviews and Ratings

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What is Docket.io?

Docket is an AI revenue platform for enterprises, offering two main agents: the AI Sales Engineer agent that delivers sales answers, automated RFPs, and personalized docs and the AI Seller agent engages website visitors to create new pipeline.

Categories & Use Cases

Reviews

What users are saying about Docket.io.
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Docket.io makes every day easier for sales leaders

Incentivized
Paul KazyakView profile
Sales Director in Sales at Zoominfo (1001-5000 employees employees)

Use Cases and Deployment Scope

We use it for a bunch of internal channels to support finding documents and a lot of competitive intel. It also just helps point newer reps into the right directions instead of asking the same question that has been asked 1000 times. In leadership I use it to confirms some different internal items instead of looking at seismic.

Pros

  • Pulling answers from old slack channels
  • navigating our document center
  • providing talk tracks around competition

Cons

  • Easier to plug into everything and understand a larger data set
  • better weighting of crowd sourced answers
  • you can get different answers when asking the same question

Return on Investment

  • time saved
  • better answers
  • more unique touch points

Usability

Alternatives Considered

Glean

Other Software Used

Slack, ZoomInfo Sales, ZoomInfo Marketing, Salesforce CRM Analytics

Docket - perfect companion for your GTM teams

Incentivized
Verified User
Professional in Marketing (1001-5000 employees employees)

Use Cases and Deployment Scope

Docket was used to do the following:

1. Reduce the time to answer for a global GTM team with SMEs present in IST or PST timezones.

2. Reduce dependancy on SMEs especially to answer repetitive questions.

3. Have a single source of truth that's sitting on top of multiple source/knowledge systems in our organization, saving time to knowledge discovery.

Pros

  • Act as a single source of truth sitting on top of multiple repositories
  • Be a support on live calls for customer facing teams and help answer questions on call
  • Give real time responses to questions without having to wait for the SME to respond
  • Eliminate the need for SMEs to answer repeated questions.

Cons

  • Integrations with multiple conferencing platforms
  • Integrations with more knowledge repositories out of the box
  • Commitment to roadmap timelines for new features and functionalities

Return on Investment

  • 12% increase in self-paced learning of new hires in GTM teams
  • 22% reduction in SME time spent in answering questions
  • 64% reduction in adhoc queries/questions asked to the SMEs by GTM teams

Usability

Alternatives Considered

Glean

Other Software Used

MindTickle, Atlassian Confluence

Less Digging for Accurate Answers More Time Providing Valuable Customer Experience

Incentivized
Verified User
Program Manager in Customer Service (1001-5000 employees employees)

Use Cases and Deployment Scope

Docket.io helps our customer-facing teams get quick, up-to-date answers to questions about our ever-changing products. Less digging for documentation, more time providing valuable customer experiences. I love that Docket.io lives within our Slack channels to assist, and provides the source documents answers are pulled from. Docket.io has saved our teams tons of time!

Pros

  • Provides short, concise answers
  • Provides sources
  • Saves our teams time searching for answers

Cons

  • Docket.io doesn't always have the correct answer
  • Docket.io can misinterpret questions
  • Docket.io doesn't have industry knowledge like an AI Chatbot does

Return on Investment

  • Saved time

Usability

Other Software Used

Atlassian Confluence, Seismic Content, Slack