Nimoy by CriticalRiver vs. Genesys Cloud CX
Nimoy by CriticalRiver vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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Nimoy | N/A | Nimoy is CriticalRiver's chatbot platform, that can be used to both manage account operations and support customer interactions, providing marketing material to customers interactively, accelerate onboarding, and provide IT Help Desk functionality. | N/A | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
Nimoy by CriticalRiver | Genesys Cloud CX | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
Nimoy by CriticalRiver | Genesys Cloud CX | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Nimoy by CriticalRiver | Genesys Cloud CX | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nimoy by CriticalRiver | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (415 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.1 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.0 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.3 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.3 (7 ratings) |
Nimoy by CriticalRiver | Genesys Cloud CX | |
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Likelihood to Recommend | CriticalRiver, Inc No answers on this topic | Genesys |
Pros | CriticalRiver, Inc No answers on this topic | Genesys |
Cons | CriticalRiver, Inc No answers on this topic | Genesys |
Likelihood to Renew | CriticalRiver, Inc No answers on this topic | Genesys |
Usability | CriticalRiver, Inc No answers on this topic | Genesys |
Reliability and Availability | CriticalRiver, Inc No answers on this topic | Genesys |
Performance | CriticalRiver, Inc No answers on this topic | Genesys |
Support Rating | CriticalRiver, Inc No answers on this topic | Genesys |
In-Person Training | CriticalRiver, Inc No answers on this topic | Genesys |
Online Training | CriticalRiver, Inc No answers on this topic | Genesys |
Implementation Rating | CriticalRiver, Inc No answers on this topic | Genesys |
Alternatives Considered | CriticalRiver, Inc No answers on this topic | Genesys |
Contract Terms and Pricing Model | CriticalRiver, Inc No answers on this topic | Genesys |
Scalability | CriticalRiver, Inc No answers on this topic | Genesys |
Professional Services | CriticalRiver, Inc No answers on this topic | Genesys |
Return on Investment | CriticalRiver, Inc No answers on this topic | Genesys |
ScreenShots | Genesys Cloud CX Screenshots |