CrowdStrike Falcon Complete Next-Gen MDR vs. Norton 360

I mean, CrowdStrike Falcon Complete Next-Gen MDR is best in class. If you want the absolute best and can afford it, it's the way to go. The sales team and CSMs are great and will promise you the world, and if you have the time and knowledge to set things up, they deliver. Sometimes, though, what they say and the actual reality differ a bit. Example: we were told that CrowdStrike Falcon Complete Next-Gen MDR will set everything up for us and assist us with configuring alerting and workflows. When it came time to do so, support told us that they can't set up workflows because they didn't know our system and can't be held responsible for missed triggers and alerts. Eventually, they did help, but only after we had set things up and they helped us tweak them.

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For a stand-alone business this should do the trick, but if using across multiple clients (multi-tenancy not an option). Default settings within the program will cause performance issues if not tweaked, meaning someone with networking experience may be necessary. Not ideal for MSP's unless they only have a few clients, as the manageability must be done within "the walls" of each company.

• Proactive and comprehensive threat monitoring, mitigation and alerting
• 24/7 threat response and escalation
• Full incident response and support from start to finish
• Excellent documentation and auditing

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• Norton works quite quickly and is efficient enough to detect threats
• It is very easy and simple to install and is without any complications and irrelevant inquiries.
• Norton is available at a very reasonable price in the market and is not heavy on pocket.

• Understanding the SIEM integration and pulling appropriate logs.
• How they handled the global outage a couple years ago.
• iOS support.

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• Cost could be an issue. They could perform a free trial at the beginning for people to check.
• It would be good if you can do an online free check of your computer.
• While the updates are good sometimes your computer is attacked by a virus they did not expect.

I did renew it before because support is great and cost is great. I believe that Norton has a very long experience in what they do and they are doing a great job with all the updates they provide and the work they are doing. Moreover Norton is going in the right direction for sure.

Over all the usability of this service is great with good response from the complete team when something happens or indeed when we have questions. The reporting and telemetry from the system is useful and very helpful when carrying out our own investigations or indeed when identifying areas for improvement. Since we have taken on this service we have also added newer functionality it has become a clear extension to our small security team.

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User interface is excellent. The green tickmark in the tray ensuring everything is undercontrol is so satisfying. I have turned on Auto updates so, I am not bothered about unnecessary download updates popup

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Security software with very good features that works in the background.

Price suitable for companies of any size and easy to install and use.

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Would like a manual or online version that is simple to understand and explains in detail what choices we have and why to make these choices.

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Symantec just wasn't as polished or feature rich as CrowdStrike Falcon Complete Next-Gen MDR. For a Next-Gen MDR, there is really only one option.

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User-friendly interface (it's not just AV and users who were interacting with the product), performance, resource usage (most of the computers were not very fresh and that factor was very critical), efficiency, it shouldn't be just sitting on a PC - it should protect it, what was perfectly done with that product.

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• So much less risk of costly malware and breaches
• No training requirements for IT staff to manage the product, white glove service
• More team productivity, one less thing for my team to manage

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• Poor performance against Spyware and other threats despite claiming to act against them (recognizes very few and eliminates less) It is limited to viruses.
• Regular blocking of incoming scripts (in front of other antivirus)
• Little or almost no compatibility with the Windows XP Firewall, but they are involved.