CrowdStrike Falcon vs. CrowdStrike Falcon Complete Next-Gen MDR

Crowdstrike is a unified platform for monitoring endpoint devices, whether they're workstations, servers, cloud-native machines, or even mobile devices. It uses AI/ML to monitor anomalies and suspicious behavior, including zero-day attacks. It is suitable for large organizations but may be costlier or less appropriate for smaller organizations, those who want an on-prem EDR setup, and those who need custom scanning based on compliance requirements.

Incentivized

Well, that's an easy one to answer... it's very well suited to all aspects of our operation. In our office network environment, I've been able to trust CrowdStrike Falcon Complete Next-Gen MDR to catch several inadvertent malware downloads by end users that were not paying attention. I don't have any experience with scenarios where CrowdStrike Falcon Complete Next-Gen MDR is inappropriate to deploy

Incentivized

• The Log analysis is very detailed and easy to use.
• Prevent and block all type of malwares.
• Great threat intelligence which is very up-to-date with the recent cyber attacks
• very user friendly in access and management
• Automated feature of detecting, taking action and closing incidents using fusion workflow.

Incentivized

• Proactive and comprehensive threat monitoring, mitigation and alerting
• 24/7 threat response and escalation
• Full incident response and support from start to finish
• Excellent documentation and auditing

Incentivized

• Support - we are often tasked with running down problems rather than being directed by support.
• The sales staff we have dealt with are not very responsive or timely.
• I believe this is a product built for installations of 300 users or more.

Incentivized

• There are some integration gaps with other tools. I wish it worked better with LevelBlue AlienVault
• Playbooks can be less than intuitive
• Difficult to communicate with support at times, offshore support has difficulties understanding the request.

Incentivized

Crowdstrike has a large suite of tools built for helping the engineers triage and respond to security event whenever identified. The ability to customize the security policies and implement more granular policies to different devices based on the functionality is unmatched. Crowdstrike provides so much of ability in a decent budget which ascertains the value for money or ROI.

Incentivized

I think it is a complete and very trustful XDR platform, with very few False Positives. It is very well supported by highly skilled professionals on all levels: from pre-sales engineers, Customer Account Managers and support engineers.

Incentivized

CrowdStrike Falcon Complete Next-Gen MDR is a turnkey solution that is easy to deploy and operate, providing protection without requiring heavy internal management. The 24/7 coverage ensures continuous monitoring and response gives me peace of mind and allows me to focus on business issues. Integrating with Slack allows for timely alerts directly in existing workflows. Reporting is clear, concise, and easy to understand for both my teams and upper management. Support is generally OK and responsive, but as previously mentioned offshore comprehension issues can occur. Still, the overall quality and reliability of support is OK.

Incentivized

Any time we need to engage the Crowdstrike Falcon Complete Team, their response is switch, thorough, and they are sure to not close out any request until the customer confirms that they have provided an acceptable resolution. If I ever need anything from the account team related to the product, I also get a response from them within minutes typically to address my question. Top notch customer service!

Incentivized

There is limited amount of learning that can be completed in an in-person training available. In my opinion, the self-paced learning provided by Falcon portal is more useful over in-person training. The support from Falcon is great and useful to overcome difficulties, if any.

Incentivized

The training provided by Crowdstrike Falcon is complete in terms of the depth of technical knowledge and teaches the users about going through with the platform. There are lots of jargons for different tools that Crowdstrike Falcon has and this training teaches them all which helps in managing the platform better. Plus, the regular knowledge checks are also very helpful for the end user.

Incentivized

Read the documentation

Incentivized

It was just a legacy AV program onboarded during initial setup days. As the org. As it expanded, its threat landscape also grew, and we needed a next-gen solution to protect against evolving threat vectors. Falcon EDR was the one that solved all these in a single place.

Incentivized

CrowdStrike Falcon Complete Next-Gen MDR stands out against Palo Alto XDR to me by offering fully managed 24/7 MDR, which took the burden off my team. While Palo Alto XDR provided adequate protection and integration across network, cloud, and endpoints, it required a lot of in-team expertise for us to manage it. We changed to CrowdStrike Falcon Complete Next-Gen MDR because of its white-glove service, incident response, and support and much better ROI for us.

Incentivized

• CrowdStrike Falcon's proactive threat mitigation has significantly reduced the risk of successful cyber attacks, resulting in tangible savings related to potential data breaches or system compromises.
• The cloud-native architecture and automated features have improved operational efficiency.
• The platform's real-time visibility and threat hunting capabilities have drastically improved incident response times.

Incentivized

• So much less risk of costly malware and breaches
• No training requirements for IT staff to manage the product, white glove service
• More team productivity, one less thing for my team to manage

Incentivized