CrowdStrike Falcon Complete - world-class EDR managed-service without the hefty price tag!
April 06, 2023

CrowdStrike Falcon Complete - world-class EDR managed-service without the hefty price tag!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Falcon Complete

Modules Used

  • Falcon Complete

Overall Satisfaction with CrowdStrike Falcon

CrowdStrike Falcon Complete is utilized to provide managed EDR services on all server and workstation endpoints throughout our Corporate network. The software itself provides endpoint protection at the EDR level and the Falcon Complete service is leveraged as a 24x7x365 SOC MSSP to manage and remediate all endpoints plus analyze and provide proactive threat hunting capabilities for all data provided.
  • Updates are seamless and rarely fail compared to past products
  • The tool leverages the largest Cybersecurity threat database in the world
  • The response to a potential threat or inquiry by the managed services team is lightning fast
  • Extremely thorough responses from the managed services team on potential threats
  • Onboarding quick and painless
  • Sometimes updates to sensor versions fail, which requires manual intervention by internal staff members
  • The variety of different administrative privilege levels is vast and sometimes confusing
  • Proactive notifications confirming the health of the environment would be great instead of just reporting on potential issues
  • Has freed up staff to focus on other activities
  • Keeps our environment safe by always having eyes on our endpoints from a Cybersecurity perspective and employing the latest threat intelligence data
  • Very reasonably priced compared to competitors with inferior, less featureful offerings
Traditional AV and anti-malware products have all been eliminated. In addition, we used to employ a 3rd party MSSP SOC to manage our AV products that we were able to deprecate. The cost of CrowdStrike Falcon Complete with superior EDR, expertise, and response capability was comparable to the existing solution that was in place.
Streamlined operations by only having to deal with one vendor for managed EDR capability which previously required multiple vendors to accomplish.
CrowdStrike Falcon Complete has helped us meet our organization objective of providing round the clock EDR services with complete remediation capability for all endpoints throughout the enterprise leveraging a single vendor solution. In addition, we plan to introduce other services offered by CrowdStrike Falcon in the future that layer nicely on top of this solution (AD threat management, XDR, SIEM).
  • Ability to detect endpoints without the CrowdStrike Falcon client missed by our software distribution systems
  • Able to provide advice on data generated from other data sources like our SIEM
  • Provides network connection information as part of the endpoint dataset
CrowdStrike Falcon is a far superior endpoint protection product that requires much less upkeep for similar pricing. There was a lot of extra administrative overhead to write detections and keep endpoints updated compared to CrowdStrike Falcon. I was very surprised to learn that even though CrowdStrike has the superior reputation in the Cybersecurity space, they also were more competitive on the pricing and were backed by a much more engaged account team.

Do you think CrowdStrike Falcon delivers good value for the price?

Yes

Are you happy with CrowdStrike Falcon's feature set?

Yes

Did CrowdStrike Falcon live up to sales and marketing promises?

Yes

Did implementation of CrowdStrike Falcon go as expected?

Yes

Would you buy CrowdStrike Falcon again?

Yes

CrowdStrike Falcon Complete managed service is excellent for smaller organizations where staff is limited and outside SOC expertise can be leveraged to protect the organization from Cybersecurity threats. They are empowered to proactively remediate and perform threat containment 24x7x365 where as my staff is not active during overnight and weekend hours. They also leverage threat information from their huge data lake of intelligence from other customers against our data to keep us safe. If an organization has a larger Cybersecurity staff where these types of activities can be managed in-house, it can opt for the Falcon client-only option and not pay for the extra "complete" managed services portion.

CrowdStrike Falcon Feature Ratings

Anti-Exploit Technology
10
Endpoint Detection and Response (EDR)
10
Centralized Management
10
Infection Remediation
10
Malware Detection
10

Evaluating CrowdStrike Falcon and Competitors

  • Cloud Solutions
  • Ease of Use
The single most important factor in selecting CrowdStrike Falcon over competitors was the rich feature set backed by industry-leading service team with the largest data lake of Cybersecurity intelligence in the world. It is also worth noting that the maintenance required for the solution was far less than competitors. For a similar price tag, it really was a no-brainer to go with CrowdStrike Falcon.
I honestly don't think I would do anything differently. CrowdStrike Falcon allowed us to do a complete bakeoff against our competitors and offered us complimentary licensing for as long as we needed to complete testing. We also had other vendors that were evaluated that were not as polished as CrowdStrike Falcon with a higher price tag.
Yes - CrowdStrike Falcon replaced VMWare Carbon Black. We looked to replace Carbon Black because of the constant upkeep needed to maintain the environment with a high price tag. From failed endpoint upgrades to constantly having to update detection capabilities to an account team that was not engaged or available to assist with concerns, there were many reasons to make the change.

CrowdStrike Falcon Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes, we purchased the premium support option of CrowdStrike Falcon Complete which is a full service MSSP for EDR services. We do not employ a dedicated Cybersecurity team at the company so we wanted to leverage their threat intelligence and their 24x7x365 availability to ensure that our endpoints are always kept safe.
Honestly, this happens time and time again. One that comes to mind is when we had a SIEM detection unrelated to the CrowdStrike Falcon EDR data but were struggling with interpreting the threat. We sent it to the CrowdStrike Falcon Complete managed service team and they were good enough to explain that even though what we were asking is technically out of scope for the service, they would still assist and ended up providing us with an acceptable resolution! Bravo for going above and beyond!
Any time we need to engage the Crowdstrike Falcon Complete Team, their response is switch, thorough, and they are sure to not close out any request until the customer confirms that they have provided an acceptable resolution. If I ever need anything from the account team related to the product, I also get a response from them within minutes typically to address my question. Top notch customer service!