Good product but small/medium business may not be the ideal customer.
July 25, 2025

Good product but small/medium business may not be the ideal customer.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Falcon Complete

Modules Used

  • Falcon Overwatch
  • Falcon Complete

Overall Satisfaction with CrowdStrike Falcon

We use CrowdStrike and Falcon Complete as our security partner. It is deployed across all desktop endpoints. It is one of our primary layers of defense with regard to security. It is managed by our head of security and some tasks are outsourced to other I.T. staff. We count on this product to increase our uptime with employees and, therefore, their productivity.

Pros

  • The false positives are minimal for our I.T. staff.
  • I think it's an innovative product.
  • There is a large user base, which gives us some confidence in their reliability.

Cons

  • Support - we are often tasked with running down problems rather than being directed by support.
  • The sales staff we have dealt with are not very responsive or timely.
  • I believe this is a product built for installations of 300 users or more.
  • Due to some of the difficulties with Support and Sales, we are likely looking to change to another vendor. We sometimes don't feel like customers.
  • When the bluescreen incident occurred (worldwide outage) in July 2024, we were unable to contact support due to the high volume of calls at the same time. We had to figure out how to remediate it ourselves, which we did, and recovered before the vendor's official release of fixes. It shook my confidence in them.
  • The product itself performed well over the last 2 years, which has kept us safe and productive. The product is good.
  • Some of the reporting has enabled our software development staff to improve their overall security.
  • It has been good to know we can lock a machine down no matter it's location in the world.
  • I like that we can get to a command prompt behind the scenes to do simple tasks.
We were a former Arctic Wolf customer and feel like they worked more as a team with us. Cylance is what we're looking at possibly migrating to.

Do you think CrowdStrike Falcon delivers good value for the price?

No

Are you happy with CrowdStrike Falcon's feature set?

Yes

Did CrowdStrike Falcon live up to sales and marketing promises?

No

Did implementation of CrowdStrike Falcon go as expected?

Yes

Would you buy CrowdStrike Falcon again?

No

As I mentioned, I think it's built for larger infrastructures rather than small to medium businesses. Their price models seem to reflect that. For our number of users, it seems to be a little on the expensive side. I believe for that reason, it would scale well to thousands of endpoints. Their dashboard page is built well for an overview of security issues.

CrowdStrike Falcon Feature Ratings

Endpoint Security
7.7
Anti-Exploit Technology
9
Endpoint Detection and Response (EDR)
7
Centralized Management
8
Infection Remediation
7
Vulnerability Management
7
Malware Detection
8

Comments

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