TrustRadius

Customer Feedback vs. MiContact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Customer Feedback
Score 0.0 out of 10
N/A
Customer Feedback is a tool used to capture real time customer feedback to find out what to build next and share it with those who care. Features: Collect feedback everywhere - widgets, forms, or wishlists. See patterns faster with AI - stop drowning in raw comments. Share updates easily - keep users hyped and connected.
$5
per month
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
Pricing
Customer FeedbackMiContact Center
Editions & Modules
No answers on this topic
Brightmetrics for Mitel MiContact Center
$7
per month
Offerings
Pricing Offerings
Customer FeedbackMiContact Center
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
Customer FeedbackMiContact Center
Features
Customer FeedbackMiContact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Customer Feedback
-
Ratings
MiContact Center
8.5
2 Ratings
1% above category average
Agent dashboard00 Ratings9.01 Ratings
Validate callers00 Ratings8.01 Ratings
Outbound response00 Ratings9.02 Ratings
Call forwarding00 Ratings8.42 Ratings
Click-to-call (CTC)00 Ratings9.52 Ratings
Warm transfer00 Ratings9.01 Ratings
Predictive dialing00 Ratings7.52 Ratings
Interactive voice response00 Ratings9.52 Ratings
REST APIs00 Ratings8.01 Ratings
Call scripts00 Ratings8.01 Ratings
Call tracking00 Ratings9.02 Ratings
Multichannel integration00 Ratings8.01 Ratings
CRM software integration00 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Customer Feedback
-
Ratings
MiContact Center
8.6
2 Ratings
3% above category average
Inbound call routing00 Ratings8.52 Ratings
Omnichannel inbound routing00 Ratings9.01 Ratings
Recording00 Ratings8.52 Ratings
Quality management00 Ratings8.52 Ratings
Call analytics00 Ratings8.01 Ratings
Historical reporting00 Ratings9.01 Ratings
Live reporting00 Ratings9.01 Ratings
Customer surveys00 Ratings9.01 Ratings
Customer interaction analytics00 Ratings8.01 Ratings
Best Alternatives
Customer FeedbackMiContact Center
Small Businesses
Jotform
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Score 8.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.1 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Customer FeedbackMiContact Center
Likelihood to Recommend
-
(0 ratings)
9.5
(2 ratings)
User Testimonials
Customer FeedbackMiContact Center
Likelihood to Recommend
Customer Feedback
No answers on this topic
Mitel Networks Corporation
We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Pros
Customer Feedback
No answers on this topic
Mitel Networks Corporation
  • Call forwarding
  • Voicemail
  • Detailed contact list
Verified User
Anonymous
Read full review
Cons
Customer Feedback
No answers on this topic
Mitel Networks Corporation
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Alternatives Considered
Customer Feedback
No answers on this topic
Mitel Networks Corporation
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
Return on Investment
Customer Feedback
No answers on this topic
Mitel Networks Corporation
  • It keeps all side of our company connected
  • Helps facilitate remote work
Verified User
Anonymous
Read full review
ScreenShots

Customer Feedback Screenshots

Screenshot of