What users are saying about
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84 Ratings
7 Ratings
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Score 9.4 out of 100

Spryker Cloud Commerce OS

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84 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • Customer Focus ranks higher in 4 feature sets: Online Storefront, Online Shopping Cart, eCommerce Marketing, eCommerce Business Management

Online Storefront

9.2

Customer Focus

92%
7.2

Spryker Cloud Commerce OS

72%
Customer Focus ranks higher in 9/9 features

Product catalog & listings

9.0
90%
1 Rating
7.7
77%
58 Ratings

Product management

9.0
90%
1 Rating
6.9
69%
58 Ratings

Bulk product upload

10.0
100%
1 Rating
7.2
72%
51 Ratings

Branding

9.0
90%
1 Rating
7.5
75%
52 Ratings

Mobile storefront

9.0
90%
1 Rating
7.6
76%
50 Ratings

Product variations

9.0
90%
1 Rating
7.9
79%
61 Ratings

Website integration

10.0
100%
1 Rating
N/A
0 Ratings

Visual customization

9.0
90%
1 Rating
7.2
72%
54 Ratings

CMS

9.0
90%
1 Rating
5.8
58%
56 Ratings

Online Shopping Cart

9.0

Customer Focus

90%
7.8

Spryker Cloud Commerce OS

78%
Customer Focus ranks higher in 1/2 features

Checkout user experience

9.0
90%
1 Rating
7.7
77%
57 Ratings

Abandoned cart recovery

N/A
0 Ratings
7.8
78%
41 Ratings

eCommerce Marketing

8.0

Customer Focus

80%
7.2

Spryker Cloud Commerce OS

72%
Spryker Cloud Commerce OS ranks higher in 2/3 features

Personalized recommendations

9.0
90%
1 Rating
6.7
67%
40 Ratings

SEO

7.0
70%
1 Rating
7.1
71%
49 Ratings

Promotions & discounts

N/A
0 Ratings
7.7
77%
55 Ratings

eCommerce Business Management

9.0

Customer Focus

90%
7.8

Spryker Cloud Commerce OS

78%
Spryker Cloud Commerce OS ranks higher in 3/5 features

Shipping

9.0
90%
1 Rating
7.3
73%
43 Ratings

Custom functionality

9.0
90%
1 Rating
8.3
83%
58 Ratings

Multi-site management

N/A
0 Ratings
7.7
77%
54 Ratings

Order processing

N/A
0 Ratings
8.3
83%
57 Ratings

Inventory management

N/A
0 Ratings
7.5
75%
50 Ratings

Online Payment System

Customer Focus

Feature Set Not Supported
N/A
7.9

Spryker Cloud Commerce OS

79%
Spryker Cloud Commerce OS ranks higher in 1/1 features

eCommerce security

N/A
0 Ratings
7.9
79%
53 Ratings

Attribute Ratings

  • Customer Focus is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Customer Focus

90%
1 Rating
8.0

Spryker Cloud Commerce OS

80%
67 Ratings

Usability

Customer Focus

N/A
0 Ratings
7.5

Spryker Cloud Commerce OS

75%
67 Ratings

Support Rating

Customer Focus

N/A
0 Ratings
7.6

Spryker Cloud Commerce OS

76%
67 Ratings

Likelihood to Recommend

Customer Focus

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Marlon Seijas | TrustRadius Reviewer

Spryker Cloud Commerce OS

Spryker is very well suited (B2C and/or B2B) for big companies with complex and individual business models or also if your company needs a certain level of customization. Very good fit, if you need a scalable system.It is rather not the perfect fit for small companies or companies with very basic E-Commerce needs.
Tim Schestag | TrustRadius Reviewer

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Data Importers - Spryker is able to cope with large chunks of data ingest e.g. from PIM or ERP. Its integrated Middleware of handling this data.
  • Scaling - Modern architecture makes it possible to scale flexible.
  • Internationalization - Role our your shop with different assortments, pricing and products with out of the box features.
  • Pricing - Spryker supports custom pricing out of the box (volume prices, gross/net prices, customer specific pricing).
  • Order Management.
Anonymous | TrustRadius Reviewer

Cons

Customer Focus

  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Marlon Seijas | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Content - content administration is not a strong part of Spryker, although it improved over the years. I still see room for improvement in the world of bigger CMS systems being able to also do "commerce".
  • Backoffice-usability - for non-technical users the first few days, weeks and month[s] can be full of surprises. An extended documentation, or more intuitive handling on the backoffice could serve every party on Spryker.
  • Off-the-shelf internationalization - Spryker right now comes with an initial data set in English and German, which is for a German based company already a pretty stable starting point. Extension on the base data for Europe-wide used countries would be very helpful - French, Italian, Polish, Russian, etc.
Moritz Jung | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Starting Price

$50 # of stores and users

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Spryker Cloud Commerce OS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

Spryker Cloud Commerce OS Editions & Modules

Additional Pricing Details

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Spryker Cloud Commerce OS

Spryker Cloud Commerce OS 7.5
Based on 67 answers
Spryker's usability depends a lot on custom development. Therefore, I would like not to consider usability as something that comes with Spryker Cloud Commerce OS. Spryker Cloud Commerce OS; however, brings all the tools needed to design a solution with great usability.
Saulius Lazaravičius | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Spryker Cloud Commerce OS

Spryker Cloud Commerce OS 7.6
Based on 67 answers
Customer service is well established and reacts very fast to our needs, so that would justify an even higher ranking. But reported bugs take partly a long time to be fixed or are not treated at all. A lot of problems are reported back as "project issues", but having a highly individual product is their USP in the end. Documentation is partly very outdated or not helping at all. Missing developer support for sharing the Spryker technology stack or philosophies.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Spryker Cloud Commerce OS

If you compare Spryker with commerce solutions on the market, you will notice that the focus is not on the front end. Spryker assumes that the store is only one of many possible channels through which customers order today and in the future. To understand the differences, one must therefore take a look at Spryker's architecture. This is divided into the Spryker [Cloud] Commerce OS (the backend with all process-related components), the front-end modules for B2C and B2B, as well as the integration modules (middleware) and interfaces (Glue API).
Anonymous | TrustRadius Reviewer

Return on Investment

Customer Focus

  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Marlon Seijas | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Extending the reach and visibility of the brand through content and commerce.
  • Increased customer satisfaction through better accessibility (self-service) and easy access to important product information (CAD data, technical documentation, etc.).
  • Rapid deployment thanks to packaged business capabilities and clear development leads to fast ROI and low TCO.
Jan Stöckel | TrustRadius Reviewer

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