What users are saying about
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Top Rated
42 Ratings
4 Ratings
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Score 9.3 out of 100

Spryker Cloud Commerce OS

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Top Rated
42 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Spryker Cloud Commerce OS

Due to the modular architecture, Spryker allows a fast start in dismantling legacy ecommerce solution and integration in existing IT landscapes. The clean headless approach and the modular backend is key for a fast, smooth and inexpensive for integration in existing IT landscapes, since adapting to business needs is key for success.
Marc Dassler | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
Spryker Cloud Commerce OS
7.3
Product catalog & listings
Customer Focus
10.0
Spryker Cloud Commerce OS
7.8
Product management
Customer Focus
8.0
Spryker Cloud Commerce OS
6.9
Bulk product upload
Customer Focus
10.0
Spryker Cloud Commerce OS
7.7
Branding
Customer Focus
9.0
Spryker Cloud Commerce OS
7.5
Mobile storefront
Customer Focus
10.0
Spryker Cloud Commerce OS
7.9
Product variations
Customer Focus
10.0
Spryker Cloud Commerce OS
7.9
Website integration
Customer Focus
10.0
Spryker Cloud Commerce OS
Visual customization
Customer Focus
8.0
Spryker Cloud Commerce OS
7.2
CMS
Customer Focus
10.0
Spryker Cloud Commerce OS
5.5

Online Shopping Cart

Customer Focus
9.5
Spryker Cloud Commerce OS
7.7
Abandoned cart recovery
Customer Focus
9.0
Spryker Cloud Commerce OS
7.8
Checkout user experience
Customer Focus
10.0
Spryker Cloud Commerce OS
7.5

Online Payment System

Customer Focus
8.0
Spryker Cloud Commerce OS
8.0
eCommerce security
Customer Focus
8.0
Spryker Cloud Commerce OS
8.0

eCommerce Marketing

Customer Focus
9.7
Spryker Cloud Commerce OS
7.3
Promotions & discounts
Customer Focus
10.0
Spryker Cloud Commerce OS
7.9
Personalized recommendations
Customer Focus
9.0
Spryker Cloud Commerce OS
7.0
SEO
Customer Focus
10.0
Spryker Cloud Commerce OS
7.0

eCommerce Business Management

Customer Focus
9.2
Spryker Cloud Commerce OS
8.1
Multi-site management
Customer Focus
8.0
Spryker Cloud Commerce OS
8.1
Order processing
Customer Focus
10.0
Spryker Cloud Commerce OS
8.3
Inventory management
Customer Focus
10.0
Spryker Cloud Commerce OS
7.7
Shipping
Customer Focus
9.0
Spryker Cloud Commerce OS
7.9
Custom functionality
Customer Focus
9.0
Spryker Cloud Commerce OS
8.4

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Data Importers - Spryker is able to cope with large chunks of data ingest e.g. from PIM or ERP. Its integrated Middleware of handling this data.
  • Scaling - Modern architecture makes it possible to scale flexible.
  • Internationalization - Role our your shop with different assortments, pricing and products with out of the box features.
  • Pricing - Spryker supports custom pricing out of the box (volume prices, gross/net prices, customer specific pricing).
  • Order Management.
Anonymous | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • Content - content administration is not a strong part of Spryker, although it improved over the years. I still see room for improvement in the world of bigger CMS systems being able to also do "commerce".
  • Backoffice-usability - for non-technical users the first few days, weeks and month[s] can be full of surprises. An extended documentation, or more intuitive handling on the backoffice could serve every party on Spryker.
  • Off-the-shelf internationalization - Spryker right now comes with an initial data set in English and German, which is for a German based company already a pretty stable starting point. Extension on the base data for Europe-wide used countries would be very helpful - French, Italian, Polish, Russian, etc.
Moritz Jung | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Spryker Cloud Commerce OS

Spryker Cloud Commerce OS 7.7
Based on 33 answers
We extended the B2B frontend as part of the projects and were able to build on a very user-friendly design there. In addition, the Spryker backend also offers very good usability and the daily work with the system is a pleasure.
Jan Stöckel | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Spryker Cloud Commerce OS

Spryker Cloud Commerce OS 7.6
Based on 33 answers
The support at Spryker has been absolutely great so far. The support has been friendly, solution-oriented, and quick to respond. In complex or challenging project situations, we have been able to work with Spryker to solve the tasks in front of us.
Tobias Schlepphorst | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Spryker Cloud Commerce OS

Why we selected Spryker Commerce OS:- high modularity- headless integration of bloom reach CMS possible- huge number of B2B Capabilities out of the box - lowest total cost of ownership
Janine Poser | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Spryker Cloud Commerce OS

  • We could expand to new markets with local country versions faster
  • We have been able to cope with much more traffic whilst loading the site significantly faster than with the predeceasing system
  • We increased our release cycles substantially and were therefore to patch new features or fix bugs faster
Rob Peters | TrustRadius Reviewer

Screenshots

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Spryker Cloud Commerce OS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Spryker Cloud Commerce OS Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Spryker Cloud Commerce OS
8.2

Usability

Customer Focus
Spryker Cloud Commerce OS
7.7

Support Rating

Customer Focus
Spryker Cloud Commerce OS
7.6

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