Spryker Cloud Commerce OS

Spryker Cloud Commerce OS

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Score 7.9 out of 100
Spryker Cloud Commerce OS

Overview

Recent Reviews

Reviewer Sentiment

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Awards

TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Feature Set 2022
TrustRadius Award Top Rated 2021

Popular Features

View all 19 features

Custom functionality (58)

8.4
84%

Product variations (60)

7.9
79%

Product catalog & listings (57)

7.7
77%

Product management (57)

7.0
70%

Reviewer Pros & Cons

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Pricing

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What is Spryker Cloud Commerce OS?

Spryker Cloud Commerce OS is a modular Commerce System that enables B2B, B2C, and Marketplace business models through any customer interface, touchpoint, and device. Boasting extensibility, best-in-class performance, and fast time-to-market, the vendor states Spryker is trusted by brands such as…

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more.

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

Features Scorecard

Online Storefront

7.3
73%

Online Shopping Cart

7.8
78%

Online Payment System

8.0
80%

eCommerce Marketing

7.2
72%

eCommerce Business Management

7.9
79%

Product Details

What is Spryker Cloud Commerce OS?

Spryker Cloud Commerce OS is a platform-as-a-service (PaaS) solution with an API-based architecture, presented as a solution for both developers and business users worldwide. Spryker boasts customers across industries including fashion, automotive, healthcare, retail, consumer goods, and home improvement, and with international brands like TOYOTA, HILTI, mytheresa, Aldi, TomTailor, and Souceability. Founded in 2014, Spryker is a Berlin, Germany, based company, with office locations in Hamburg, Ukraine, and a remote workforce.

Spryker Cloud Commerce OS Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Spryker Cloud Commerce OS Screenshots

Out-of-the-box B2B Demo ShopOut-of-the-box B2C Demo ShopAny Device, Front-End, Touchpoint for current or future Commerce

Spryker Cloud Commerce OS Videos

Spryker Cloud Commerce OS Integrations

  • Frontastic

Spryker Cloud Commerce OS Competitors

Spryker Cloud Commerce OS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Supported Countriesglobal
Supported LanguagesEnglish, German

Comparisons

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Frequently Asked Questions

What is Spryker Cloud Commerce OS?

Spryker Cloud Commerce OS is a modular Commerce System that enables B2B, B2C, and Marketplace business models through any customer interface, touchpoint, and device. Boasting extensibility, best-in-class performance, and fast time-to-market, the vendor states Spryker is trusted by brands such as TOYOTA, HILTI, and TomTailor. The Spryker Cloud Commerce OS NOW version has been specifically developed for manufacturers and brands who want to reach customers directly online.

What is Spryker Cloud Commerce OS's best feature?

Reviewers rate Order processing and Custom functionality highest, with a score of 8.4.

Who uses Spryker Cloud Commerce OS?

The most common users of Spryker Cloud Commerce OS are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (83)

Ratings

Reviews

(1-25 of 66)
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Score 6 out of 10
Vetted Review
Verified User
Review Source
We use it for our own brands, as for our retail business. We can easily develop both streams in one platform and share features between the different markets around the world.
  • Flexibility to configure each store individually in every detail.
  • Modularity. Features can be easily be extended or adjusted.
  • Middleware component connects different ERP systems to our backend.
  • Upgradeability. Each ne release must be covered with with a migration document, but its missing most of the times.
  • Best practices and developer education is lacking of documentation and support.
  • The vendor platform lacks of test and documentation.
Spryker is lacking a lot of standard features or backend views that might be used from other systems. So if you rely on them, you have to develop the most things on your own, which needs time and is most intense. The backend is basically not made for daily shop administration work out of the box. However, if you need a flexible system, which can easily interoperate with different systems, Spryker is a good fit. We can easily connect and integrate with other systems, that are part of the eCommerce system (ERP, PIM, CMS, CRM, etc)
PC configurator for customers to create unique PCs. Recommendation engines for customers.
Customer service is well established and reacts very fast to our needs, so that would justify an even higher ranking. But reported bugs take partly a long time to be fixed or are not treated at all. A lot of problems are reported back as "project issues", but having a highly individual product is their USP in the end. Documentation is partly very outdated or not helping at all. Missing developer support for sharing the Spryker technology stack or philosophies.
As a daily operator, it's quite hard to work with the oob products. Basic features like permissions or search filter adjustments are too basic to have a business value. A lot of features are also missing the simple delete feature. However, the usability for us comes also from a lack of functionality. Main work for certain requirements is done, where it is supposed to be done (Product data in PIM, order processing in ERP, data analysis in BI).
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Spryker as a headless e-commerce solution for our corporate webshop. In this webshop, we are selling spare parts, wear-and-tear parts, and even service contracts. The webshop is built onto Spryker so that we can maintain corporate design languages, the individual user does not notice that Spryker is below the surface. We are rolling out into more and more countries and supporting another country is really easy with Spryker
  • Modularity
  • Fast Deployment
  • Upgradeability
  • Country separation
  • Masterdata import
  • Masterdata export
Spryker is well suited for companies that do not want to implement their own e-commerce platform, but still want to have complete control over the UI and the design language for the frontend. So users will never know that the website is using Spryker below the surface. The back office is really easy to use for Administrators and customer support.
The back office makes it easy to create new campaigns, product banners, and discounts. We can easily hand those tasks over to the regional country administrators. The expansion into new countries is really easy once the initial setup for the first countries has been done. Their individual modules make it easy to update only the features we are using.
The Spryker support is really outstanding on every level. No matter if you are looking at ticket-based incidents, or talking with your business representative on a higher level. The replies are quick and helpful, and they always have an open ear for improvements. Security topics are communicated in a fast manner.
The back office is easy to use and supports many actions. User management is really straightforward. Product management is a bit more tricky, but still easy to do once you get the idea. The only challenge for us is master data. Spryker only supports a very strict customer hierarchy, which does not completely fit our customers, so there is work involved to transform the real customer structure to the one that Spryker is supporting.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Spryker Commerce OS since January 2020 for our relaunch of our customer touchpoints (webshop and website). We use Spryker as the technology for our e-commerce activities worldwide. We went live in September for the rollout and go live in Germany and went rolled it out and went live in the UK in October this year. It helps us to build up an up to date digital sales channel.
  • Very strong and performant search functionality for customers
  • very good performance in terms of latency
  • modual approach with 800 functionalities
  • Would like to see the last login date of users in the backend as not all users buy, some just checking availability due to their role in the company. This would help us to better judge on the usage.
  • Spryker has problems when trying to handle more than 300 item lines in one order. In our case that's a problem because we have customers actually ordering that many items at one time. Hope for a fix soon.
I do see Spryker as an up to date e-commerce technology and like their very agile approach. In my opinion it is well suited for any e-commerce approach.
For the start we used more like a standard e-commerce scenario but we like the quick order functionality in the B2B Suite.
To encourage also other companies to take Spryker into account and share my experience with them.
Usability is very good. Some small room for improvement but already addressed
Shaya Pourmirza | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Spryker Cloud Commerce OS provides us with a headless commerce engine, and since we have a distributed architecture, this system fits perfectly with our technology landscape.
  • Support team
  • Headless design
  • Setting up a new shop
  • Subscription model
  • Discount engine
If you are designing a scalable commerce system, Spryker Cloud Commerce OS can fit perfectly, whereas if you want to bootstrap your business with an online shop, maybe other commerce engine will be easier to cope with.
Headless commerce feature
Spryker Cloud Commerce OS is growing pretty rapidly and there is still significant room for improvement.
It's not the best commerce system in terms of usability.
Score 9 out of 10
Vetted Review
Verified User
Review Source
With the help of Spryker, I am able to address the following challenges in our business: combining product information from different APIs/third-party systems (akaneo, navision), making products available on different platforms via glue API, and creating data feeds for third-party consumers.
  • Speed
  • Scalability
  • Structured complexity
  • Store relation on concrete products (incl. further product relations such as attributes etc).
  • Multi-store capabilities in ONE database.
There is a flat product structure - complex product structure (see improvements).
The bundle feature is great.
They are always responsive and almost complete documentation.
I gave this rating because highly flexible and expandable. Solid developers can easily be onboarded.
Score 9 out of 10
Vetted Review
Verified User
Review Source
[The business problems Spryker Cloud Commerce OS address include] modular shop system in b2c business scope, [and the] redesign of legacy system. With Spryker, we have a standard system [that] helps us to address problems with an idea of its solution: integrate complex third party systems, like ERP, CRM and PIM.
  • [A] lot of suitable standard modules
  • Strong, sens[ible] data structures
  • Scalability
  • Multistore functionality is not completely thought through
  • Multi-tenancy is not completely thought through
  • Products and attributes per store
Spryker [Cloud Commerce OS] is easy to customize. [It] has very detailed documentation, with data models.
[The innovative features we've been able to deliver using Spryker Cloud Commerce OS include] customer bundles, [and] product attributes.
[I gave it this rating because they have] quick responses , [are] solution-oriented, [and] friendly.
[O]nce SOLID is understood, you are getting [a] really fast flexibility standard.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Spryker is used as a customer interface for eCommerce and retail. Spryker is used for all eCommerce processes like product search, checkout, order processing and gives customers all the information they need. It is used on all customer touchpoints like online, retail, phone, etc.
  • High scalability for technologies used.
  • Possible to personalize content, product list(s), and products.
  • Order processing.
  • Easy-to-implement custom features.
  • Update process.
Spryker suits business cases with USP, where you have to do some custom integrations. It fits for high traffic and implements some curated best-in-class third-party solutions, which can be used on-demand.
  • Flexible product settings (attributes, bundles, configurable)
  • Marketplace features
  • Personalize content
  • Product lists
  • Products
  • Reviews
In the past, we didn't need it.
Easy to use by backend users, and the frontend can be easily customized by developers.
Thomas Heissler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
We are an agency and are looking for a modern and flexible solution for our clients that can meet the complex and individual requirements of our clients.
  • It's a very flexible framework.
  • It helps to realize different and complex E-Commerce scenarios.
  • It comes with a lot of different modules and functionalities.
  • It is complex to implement due to its modular approach.
  • It is price-intensive.
Spryker is particularly suitable for complex and individual e-commerce scenarios, such as complex B2B scenarios or marketplace solutions. As a result, Spryker is not the right choice when it comes to standard scenarios with low complexity, as the system is not an out-of-the-box tool, but requires configuration effort.
Spryker helps to implement particularly complex individual requirements, especially in the B2B environment.
They have a very good and fast support team.
It can build different scenarios, but it is not easy to implement.
Score 7 out of 10
Vetted Review
Verified User
Review Source
I support Spryker in project development in the B2C area.
  • Modularity.
  • Available functionality.
  • Documentation.
  • High complexity.
If you need many familiar processes out of the box, but also need the ability to add new ones, Spryker may be the right choice for your project.
In our last project we were able to do a rollout with partially independent stores in over 20 countries with relatively little effort.
We sometimes work very closely with Spryker developers and know them to be very capable specialists who can quickly find their way around unfamiliar projects.
It is well documented. Whereby also frequently occurring difficulties are covered and discussed.
Florian Möller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We implemented Spryker Cloud Commerce OS for different scenarios and requirements. Whether for marketplaces that bring together many users in different roles, B2B procurement platforms that map large assortments and product data volumes, or service platforms that establish completely new usage models.
  • Spryker Cloud Commerce OS is performant, especially if you have millions of products and transactions.
  • The software architecture of Spryker Cloud Commerce OS is modular and adaptable.
  • Spryker Cloud Commerce OS offers many features out of the box.
  • Getting started with Spryker Cloud Commerce OS for new developers is not trivial.
For quickly building a global marketplace with millions of products and millions of transactions, Spryker Cloud Commerce OS is just what you need. Especially individual processes and requirements can be implemented very well with Spryker Cloud Commerce OS. For a small store project, however, I would not use Spryker Cloud Commerce OS, as there are simpler solutions out there for that.
Real-time quotation and inventory check from several hundred distributors worldwide, upload of parts lists with thousands of items via drag-and-drop product catalogs > 550 million
We currently use Spryker Cloud Commerce OS only in a few projects (for most of the projects we use the on-premises version). Due to our good partnership with Spryker, we have the right contact person quickly in case of problems and usually find a solution for almost everything together.
Spryker Cloud Commerce OS is a system for ambitious commerce projects with a high degree of customization and enterprise requirements. There is no simple answer for this field of application. With a solution like Spryker Cloud Commerce OS, these requirements can be met without the end users feeling the complexity behind it.
Matteo Ender | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
TOWA is an agency that focuses on digital business projects and uses Spryker OS for complex e-Commerce Projects for Enterprise and German Mittelstand (especially in Industry and B2B).
  • Supports the business case of our clients by providing out-of-the-box solutions as well as the necessary framework for growth and scalability.
  • Offers first class service during the projects and is a strong partner for customer success.
  • Is a strong partner for our company by providing excellent sales support as well as training for our development unit.
  • Deployment pipelines (PAAS) service.
  • More Content Management Features.
Spryker offers the best architecture for complex business cases and makes individualization possible without the hassles of update issues or limitations. Plus, Spryker offers excellent onboarding, fast implementation and can be integrated very well with third-party systems like ERP, PIM, etc.
We made various projects in the field of industry and b2b like commodity trade platforms with individual pricing & price calculations, bulk pricing, various warehouses, and sophisticated shopping bag features. Also, every project is embedded into different IT-Landscapes. Spryker made it feasible and easy to implement various ERP, PIM, CRM, or DAM systems.
Spryker takes our problems and issues very seriously, is fast, and always responsive. The customer success management is definitely a plus. Also, support for developers, incident management, and training are a differentiation factor in comparison to other software vendors.
In the context of enterprise commerce and architecture, Spryker is embedded very nicely into the IT-Landscape.
Torsten Wolff | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Project implementations for customers.
  • Focus on B2B clients.
  • Act as Spryker solution partner.
  • Quick initialization of projects.
  • Close collaboration upfront & during projects.
  • Wide range of business model applications.
  • Adaptability of Spryker standard frontends.
  • CI/CD for PaaS solution.
  • Easiness of 3rd party integrations.
Well suited for: need for fast implementations of MVP approaches, marketplace capabilities, B2B scenarios. Less appropriate: simple B2C cases, only short-term commerce business cases.
  • Several customer frontends/touchpoints using Spryker as one single transactional backend
  • 3rd party integrations via Standard connectors
  • Using Glue API as flexible interface to customer frontends & 3rd party systems
Valuable partnership.
Trainings & Zertifications.
Access to product expertise at Spryker.
Tim Schestag | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are a digital agency with a focus on transactional business models. We also have a team specialized in Spryker. Among other things, we advise our customers on the right choice of commerce system and implement it. One of our preferred systems to map and digitalize complex and very individual business models in the B2B or B2C area is Spryker.
  • Very flexible system.
  • Very customizable.
  • Very scalable.
  • Very good B2C Feature Set and especially very good B2B Feature Set.
  • Is not the best fit for smaller companies.
  • Because of its complexity and flexibility it requires a certain knowledge level to implement it.
Spryker is very well suited (B2C and/or B2B) for big companies with complex and individual business models or also if your company needs a certain level of customization. Very good fit, if you need a scalable system.
It is rather not the perfect fit for small companies or companies with very basic E-Commerce needs.
Within 6 weeks we created a B2B order fair for one of our customers. This was very fast and also very successful for our customer.
Spryker employees are helpful and for us very easy to contact. If there are challenges in the project or other questions they are very quick in answering our questions. It is a very cooperative relationship they have with us as an agency.
Usability is pretty good, however you need to be aware, that a Spryker Commerce OS is not a PIM or a CMS etc.. If you need a lot of PIM or CMS functions, you should take a look which specialized CMS or PIM systems there are. Then you can integrate/combine them with Spryker.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We were looking for a solution that would fit the many requirements that our previous platform could no longer cover. Therefore, we conducted an evaluation and Spryker emerged as the winner. It is being used by a department, after collecting experience, maybe rolled out in the whole company of the clients.
  • Flexible eCommerce framework.
  • Fast time to market possible.
  • Deep understanding of the market.
  • Good network for partners.
  • Initial high investment.
  • Complexity need expert skills.
  • Implementation partner qualification.
I would recommend Spryker to anyone looking for an innovative solution with many capabilities. It is also important to keep in mind that it is a framework and nothing out of the box. It's well suited for B2B challenges with international approach.
Launch has made it possible to optimize business processes.
Customer oriented.
Good but not outstanding, there is room for improvement.
Thomas Schiller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Spryker is the most scalable and flexible PHP based commerce enterprise system on the market. We use it to solve complex challenges that other technologies couldn't manage.
  • Scalability.
  • Modularity.
  • Process design.
  • APIs could be improvred.
  • Updateability.
Best PHP based commerce system for highly customized applications integrated in complex system landscapes. Not necessary the best/cost effective system for standard style commerce business model of the last decade.
A market place (Sourcability Sourcengine) that had more products than Amazon when it was launched - total of more than 550 Million.
Professional support is generally fast and really reliable.
State of the art usability.
Magdalena Kim Novak | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Spryker CCOS is a solution I am positioning at our customers in an eCommerce or transactional business context and we implement Spryker especially for complex B2B cases around digital transformation. Especially for our customers dealing with more complex products, niche players, and hidden champions establishing a webshop, Spryker is usually a great fit.
  • Combination of Headless and API makes Spryker a good fit for different frontends, especially cool for more innovative digital business cases.
  • Great Partner Management and assets to support our consulting and sales process.
  • Continuous improvement of capabilities and OOTB features.
  • Needs a rather big initial time investment to learn the software by developers but a steep learning curve makes up for it.
  • Sometimes hard to position outside of Germany, brand awareness of Spryker outside Germany could be bigger.
Great for customers who want to customize their webshop to a certain degree but not go for custom development, customers who really know what they want in terms of functionalities have the advantage to only pay for capabilities they actually need and get regular updates...
- Multiple configuration options
- Enables clients with thousands of products to offer them and manage products in CMS or integrated with PIM - Ownership of code by customer since Spryker is PaaS solution
- Individual pricing capabilities for customer portals, login-only - personalized recommendation capabilities for customer portals
In my role as a Digital Transformation Consultant at TOWA, I am positioning Spryker for eCommerce cases when it seems like a good fit for a customer.
As part of my Spryker Sales Certification, I had the chance to see very interesting customer references of Spryker and to me, the usability and UX/UI considerations were usually outstanding.
October 08, 2021

Spryker excels in b2b

Score 7 out of 10
Vetted Review
Verified User
Review Source
As an e-commerce integrator, we advise customers from a wide range of industries, in both B2B and B2C contexts. Spryker enables us to meet the increasing demand for sophisticated store solutions. Thereby, the focus is on the store system serving as a central link between various special systems. The integration of these special systems is partly standardized and thus efficient and robust.
  • Enterprise feature set for sophisticated use cases.
  • Architecture with scalability in mind.
  • Great understanding of market needs.
  • Missing standard features known in e-commerce.
  • Considerable onboarding effort.
  • Documentation not always crystal clear.
Spryker is well suited for complex b2b requirements, incl. click-and-collect offerings which became famous during the covid pandemic. The various features from pricing to inventory etc are well integrated and provide a jumpstart into complicated topics. For many b2c use cases, however, Spryker can turn out to be too complex. While SAP is too big an ERP system for many companies, Spryker is too big a store system for many companies and there are more suitable solutions.
In complex b2b use cases, we were able to build a b2c-like shopping experience while simultaneously having heavyweights such as a great number of different price lists depending on the respective customer account under the hood.
Growing community of developers organized in slack as well as various support channels
Spryker develops features with the customer in mind which translates into highly usable features even in the default setup.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The Spryker Commerce Cloud OS is used in order to address the requirements of our customers ranging from basic B2C to complex B2B e-commerce scenarios. By making use of the high modularity and flexibility of Spryker, we are able to integrate it into the infrastructure (ERP/SAP, CRM, CMS, ... ) of our customers and extend standard functionality by customized solutions. Furthermore, Spryker allows us to freely decide between the usage of Spryker PaaS for hosting or to realize highly customized solutions in Azure/AWS.
  • Flexibility
  • Extensibility
  • Cloud Ready
  • Support / Contact to Developers
  • Updates / Long Term Support
  • API / Interface Stability
  • Third Party Integrations
Spryker is well suited in complex B2C and B2C scenarios in which customers want to realize rather sophisticated transactional processes and therefore want to make use of existing functionality that has to be adapted and extended in order to custom tailor it to their individual needs.
Spryker is a less good fit for use cases in which only very basic needs need to be fulfilled.
Highly customized scenarios in B2B making use of product configurators as well as making huge product catalogs accessible. Furthermore, highly customized solutions aiming at a unique customer experience have been implemented (integration into CRM and CMS systems, headless frontend, ...)
We get fast responses and advanced technical support if needed.
Modern frontend supporting mobile devices. High flexibility and modularity in the backend.
Score 10 out of 10
Vetted Review
Reseller
Review Source
We are a reseller and implement Spryker [Cloud Commerce OS]! Our experience is that with the Commerce OS, Spryker has created a unique operating system for the development of digital business models in all industries, both B2B and B2C. It enables the implementation of all conceivable customer interfaces in order to map the increasing diversity of devices within the framework of an increasingly complex customer journey and to position companies for the future. Today, the end customer decides which channels he uses to contact the company and its product range, how he prepares his purchase, and how he ultimately buys. Be it via the desktop store, blockchain and bot technology, or voice assistants such as Alexa. The modular architecture of Spryker [Cloud] Commerce OS delivers a highly productive platform with high flexibility and allows working in a try & error mode, whereby promising models can be developed and expanded based on data and customer preferences.
  • Modular architecture with numerous extensions
  • Open, scalable technical basis
  • Clear separation of backend, frontend and APIs
  • Very fast TTM
  • No high investments over a longer period of time, thus ROI is achieved faster
  • That there is also a license model for smaller companies
[Spryker Cloud Commerce OS is] well suited when:
Faster TTM: I want to quickly map, test and optimize individual functions and business processes online.
Customer centric development: I know my customers' requirements and they form the basis for my online activities.
Individual business processes: My business processes are not standard, I must be able to map them digitally in order to realize my business model.
Target of at least 10 million euros in e-commerce sales: E-commerce is not a token project for me; we have a clear strategy and the goal of achieving or increasing annual sales of at least 10 million euros online.
Replacement of monolithic legacy solutions: I already use a monolithic e-commerce system that prevents us from growing due to high maintenance and slow development.

Less appropriate when: the points listed above do not apply to the company/project and the IT is seen as a loss center
Our customers were able to respond faster to the pandemic because of Spryker, create their own marketplace, implement click and collect, which led to a significant improvement in the buying experience for customers and market strategic positioning of the company
Because this reflects our years of collaboration with Spryker.
PHP-based commerce framework, thereby high availability of resources.
Independently functional components.
Modular architecture with numerous extensions.
Thomas Kafurke | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Spyryker is being used as an enterprise eCommerce platform for customers of diva-e with ambitious eCommerce projects. Key goals for those projects are short time to market, innovative infrastructure setups and optimized ROI and TCO.
  • High individualization possibilities via configuration and easy, component/module based customization
  • Mature B2B feature set / packaged business capabilities
  • Strong community and fast response time on issues
  • Cloud features and operational support
  • Monitoring of cloud operation
  • Long term supported releases
For highly customized projects this product is well suited due to its module / component based architecture. Beside that, there are many third party modules available to integrate into your custom solution for a best of breed approach.

In case there is a strong focus on a SAP landscape, a solution from the same vendor might be a better choice, but not necessarily. It really depends on the business scenario, vision and goal.
Seamless customer experiences for ecommerce and corporate content with a focus on B2B.
Spryker established a partner success team with high availability of support engineers, developers and even product management.
Spryker is a modern solution with an up to date user experience, both in back office and it's storefront demo applications. All of it is responsive and can be used with any web device.
Daniel Vetter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
With the Spryker PaaS we were able to build our e-shop solution. Together, with our partner from the Spryker Partner Network, we managed to develop a shop for B2B as well as B2C. We were able to incorporate complex business logic as well as complex requirements within a few months.
  • Fast time to market
  • Scalability
  • Not a standard feature to integrate B2B and B2C in one shop.
Spryker PaaS is very well suited for companies with complex business models and/or complex product structures with high utilization/availability for large volumes or who want to implement an omnichannel business model.
We have been able to develop a solution for B2B and also for B2C with the Spryker Commerce Solution.
The Spryker Support helped us a lot with complex requirements for our B2C and B2B shop.
The ease of use of the standard Spryker framework gives you a good starting point to customize the store to your users needs and to your individual business case.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are consulting and implementing projects using Spryker Commerce OS. We have a dedicated business group focusing on eCommerce implementations and Spryker is one of our focus platforms. With this, we are helping our clients to get up and running in the eCommerce world, enabling digital processes for end customers and business users.
  • Brings a large bouquet of out-of-the-box functionality
  • Modularity for an easier selection of required functionality
  • Fast time to market
  • Easy accessibility by pre-defined APIs to work with available data objects
  • Documentation is sometimes outdated
  • Some functionality is still a bit buggy
  • Room for improvement on API coverage for some data objects
I observe Spryker Commerce OS as a great choice for projects starting as a proof of concept or a "minimum viable product". It will help to get up and running easily when focusing on rather standard or common commerce scenarios. It will be a bit less appropriate in case existing business processes have to be replicated, which will require lots of customization - but that will be the same with many other platforms.
As in our example, we have been working mostly on a short proof of concept, we have been focusing on mostly standard functionalities for the beginning.
This is an area that can be improved. As it is a relatively young platform, there is not yet a large community built around it - e.g. forums, StackOverflow. So the options to "help yourself" are very limited. Then, Spryker offers a support channel if something seems to be wrong in the platform itself, which is of course a nice offering but only partially helpful in project-specific topics.
Eventually, usability for the end customer will be determined by the design and development of the customer touchpoint. Regardless of that, all prepared/offered touchpoints (like sample storefronts or the back office) are designed based on common eCommerce standards.
Khong Thanh Phong | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I am a programmer, I am involved in the development of an e-commerce site using Spryker.
Spryker is used as a sales website, as well as a product management page, and a delivery system. These are the main problems of an e-commerce site
Spryker is used by almost every department in the company.
  • Good scalability
  • Provide a complete solution for e-commerce site
  • Easy to customize and upgrade
  • Not suitable for small sites
Suitable for large websites need a scalable system, a comprehensive solution in many aspects. Have an experienced development team, develop the project for a long time. There is a server system strong enough to meet the operation of Spryker.
Not recommended for small sites, weak infrastructure, few users. Not good for small companies.
I'm a programmer and this is beyond my understanding
We have direct communication, and almost instant support when problems arise with Spyker.
Fully functional, almost without too much tweaking if it's not a complex business
Marco Kaiser | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We implement solutions for customers based on individual requirements. Our customers facing different B2B problems which can be solved in different ways; we combine all required components individually.
  • Separate frontend and backend tasks (jobs).
  • Technical system abstraction (container components).
  • Technology separation between frontend and other backend components.
  • Update and maintenance over the customer product lifecycle.
  • Internal API improvements.
It depends on the customer requirements which product (not Spryker) maybe is a better solution for a start of a project. Important here is also the project setup on the client-side (project team, budget, etc.).
This can't be answered here. It's challenging on the daily business to resolve all problems but you find, in most of the cases, a technical solution based on Spryker or the architecture to solve it.
There is always room to improve but you get your support and a technical solution for your issue.
The Spryker OS requires a highly technical understanding to get it up and running.
Günther Kapfer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Spryker for our new business developments that are created within the digital transformation initiatives. We wanted a platform that is modern and scalable to support not only present requirements but especially the future development. Our expectation is to deliver now what is state-of-the-art today, but also not being limited by technology in the future.
  • Modern and flexible e-commerce framework.
  • Customer oriented service.
  • Deep understanding of the market.
  • Interesting partner and customer network.
  • Initial investment is high.
  • Complexity of the framework requires deep knowledge and expert skills.
  • Management of complexity can lead to higher time to market.
I would not recommend Spryker for all types of small-scale, standard e-commerce cases (typically B2C). I would recommend Spryker for all types of ambitious e-commerce scenarios (especially B2B or any non-standard cases). It must be clear that you do get a framework. It comes with many capabilities, but it's not a system that is ready to run.
Deep integration of old and new business (and business processes).
We experience the support as very customer-oriented; very interested in improving the service.
Usability is very good, but there is room for improvement.