Item: Spryker Cloud Commerce OS
Rating: 9
Author: Jan Stöckel

Use Cases and Deployment Scope

Spryker is used by a large part of the organization. It is used to sell projects. It is deeply integrated with back-end systems such as SAP, ERP, and Salesforce. The advantages of Spryker are the numerous business capabilities that enable a quick start.

Pros and Cons

Separation between front-end and back-end
Headless approach and very flexible [when] used by front-end
Packaged business capabilities.

Ready integration with third-party systems.
Global footprint, especially in China.
Improvements by the PaaS model.

Return on Investment

Extending the reach and visibility of the brand through content and commerce.
Increased customer satisfaction through better accessibility (self-service) and easy access to important product information (CAD data, technical documentation, etc.).
Rapid deployment thanks to packaged business capabilities and clear development leads to fast ROI and low TCO.

Alternatives Considered

commercetools, Magento Commerce and part of Adobe Commerce Cloud

Commerce Cloud and Magento were alternative solutions we looked at. Spryker convinced us with the flexibility of the business model through the Packaged Business Capabilities. Furthermore, the headless approach and very flexible by used front-end is to be mentioned as a selection criterion. Overall, the solution has a lower TCO than the other two solutions.

Support Rating

We regularly have very good contact with our partner manager, who provides direct contacts in the individual departments. Sometimes, however, it takes time to identify the right person for a topic.

Usability

We extended the B2B frontend as part of the projects and were able to build on a very user-friendly design there. In addition, the Spryker backend also offers very good usability and the daily work with the system is a pleasure.

Key Insights

Do you think Spryker Cloud Commerce OS delivers good value for the price?

Yes

Are you happy with Spryker Cloud Commerce OS's feature set?

Yes

Did Spryker Cloud Commerce OS live up to sales and marketing promises?

Yes

Did implementation of Spryker Cloud Commerce OS go as expected?

Yes

Would you buy Spryker Cloud Commerce OS again?

Yes

Likelihood to Recommend

Spryker is very well suited for mapping digital business models with transactions and a high flexibility towards front-end and business model requirements. The reason is the Packaged Business Capabilities, which enable a flexible implementation.

Spryker Cloud Commerce OS enables rapid go-live thanks to packaged business capabilities.

Software Version

Overall Satisfaction with Spryker Cloud Commerce OS