Customer Focus vs. Wave Accounting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Customer Focus
Score 9.6 out of 10
N/A
Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
$50
# of stores and users
Wave Accounting
Score 6.3 out of 10
N/A
Wave Accounting is a free, cloud-based accounting platform exclusively for small businesses. It supports double-entry bookkeeping and permits unlimited user access, invoicing, and expense management. Wave Accounting integrates with Wave's invoicing, receipt scanning, payment processing and payroll apps.N/A
Pricing
Customer FocusWave Accounting
Editions & Modules
Standard
$50
# of stores and users
Ultimate
$99
# of stores and users
No answers on this topic
Offerings
Pricing Offerings
Customer FocusWave Accounting
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$249 Site setup and trainingNo setup fee
Additional Details
More Pricing Information
Community Pulse
Customer FocusWave Accounting
Top Pros
Top Cons
Features
Customer FocusWave Accounting
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Customer Focus
9.2
1 Ratings
18% above category average
Wave Accounting
-
Ratings
Product catalog & listings9.01 Ratings00 Ratings
Product management9.01 Ratings00 Ratings
Bulk product upload10.01 Ratings00 Ratings
Branding9.01 Ratings00 Ratings
Mobile storefront9.01 Ratings00 Ratings
Product variations9.01 Ratings00 Ratings
Website integration10.01 Ratings00 Ratings
Visual customization9.01 Ratings00 Ratings
CMS9.01 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Customer Focus
9.0
1 Ratings
17% above category average
Wave Accounting
-
Ratings
Checkout user experience9.01 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Customer Focus
8.0
1 Ratings
6% above category average
Wave Accounting
-
Ratings
Personalized recommendations9.01 Ratings00 Ratings
SEO7.01 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Customer Focus
9.0
1 Ratings
14% above category average
Wave Accounting
-
Ratings
Shipping9.01 Ratings00 Ratings
Custom functionality9.01 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Customer Focus
-
Ratings
Wave Accounting
6.2
24 Ratings
15% below category average
Pay calculation00 Ratings7.123 Ratings
Benefit plan administration00 Ratings7.54 Ratings
Direct deposit files00 Ratings1.220 Ratings
Salary revision and increment management00 Ratings7.712 Ratings
Reimbursement management00 Ratings7.48 Ratings
Customization
Comparison of Customization features of Product A and Product B
Customer Focus
-
Ratings
Wave Accounting
8.5
13 Ratings
21% above category average
API for custom integration00 Ratings9.99 Ratings
Plug-ins00 Ratings7.011 Ratings
Security
Comparison of Security features of Product A and Product B
Customer Focus
-
Ratings
Wave Accounting
9.6
43 Ratings
20% above category average
Single sign-on capability00 Ratings9.830 Ratings
Role-based user permissions00 Ratings9.534 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Customer Focus
-
Ratings
Wave Accounting
8.3
70 Ratings
11% above category average
Dashboards00 Ratings9.568 Ratings
Standard reports00 Ratings9.667 Ratings
Custom reports00 Ratings5.734 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Customer Focus
-
Ratings
Wave Accounting
6.9
73 Ratings
4% below category average
Accounts payable00 Ratings9.556 Ratings
Accounts receivable00 Ratings9.667 Ratings
Cash management00 Ratings9.559 Ratings
Bank reconciliation00 Ratings9.663 Ratings
Expense management00 Ratings9.761 Ratings
Time tracking00 Ratings9.611 Ratings
Fixed asset management00 Ratings9.612 Ratings
Multi-currency support00 Ratings10.019 Ratings
Multi-division support00 Ratings7.19 Ratings
Regulations compliance00 Ratings6.815 Ratings
Electronic tax filing00 Ratings5.914 Ratings
Self-service portal00 Ratings1.739 Ratings
Global Financial Support00 Ratings9.02 Ratings
Primary and Secondary Ledgers00 Ratings7.04 Ratings
Intercompany Accounting00 Ratings4.05 Ratings
Localizations00 Ratings5.23 Ratings
Journals and Reconciliations00 Ratings6.228 Ratings
Enterprise Accounting00 Ratings4.07 Ratings
Configurable Accounting00 Ratings5.516 Ratings
Centralized Rules Framework00 Ratings1.03 Ratings
Standardized Processes00 Ratings4.317 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Customer Focus
-
Ratings
Wave Accounting
8.1
11 Ratings
19% above category average
Inventory tracking00 Ratings5.68 Ratings
Automatic reordering00 Ratings9.95 Ratings
Location management00 Ratings8.12 Ratings
Manufacturing module00 Ratings9.01 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Customer Focus
-
Ratings
Wave Accounting
7.6
52 Ratings
7% above category average
Pricing00 Ratings9.926 Ratings
Order entry00 Ratings10.018 Ratings
Credit card processing00 Ratings2.345 Ratings
Cost of goods sold00 Ratings10.033 Ratings
Order Orchestration00 Ratings5.85 Ratings
End-to-end order visibility00 Ratings8.24 Ratings
Order exception Resolution00 Ratings7.02 Ratings
Best Alternatives
Customer FocusWave Accounting
Small Businesses
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
QuickBooks Self-Employed
QuickBooks Self-Employed
Score 9.3 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Accounting Seed
Accounting Seed
Score 8.3 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Oracle Fusion Cloud ERP
Oracle Fusion Cloud ERP
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Customer FocusWave Accounting
Likelihood to Recommend
9.0
(1 ratings)
3.4
(79 ratings)
Likelihood to Renew
-
(0 ratings)
7.8
(3 ratings)
Usability
-
(0 ratings)
6.1
(15 ratings)
Availability
-
(0 ratings)
6.7
(4 ratings)
Performance
-
(0 ratings)
2.9
(2 ratings)
Support Rating
-
(0 ratings)
2.4
(12 ratings)
Online Training
-
(0 ratings)
4.7
(3 ratings)
Product Scalability
-
(0 ratings)
3.0
(2 ratings)
User Testimonials
Customer FocusWave Accounting
Likelihood to Recommend
Customer Focus, Inc.
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Read full review
Wave
Wave Accounting was used for a small practice without a lot of the accounting considerations a large company would have. For the price, you really can't beat what Wave offers out of the box. All of the basic tools for things like invoicing and expenses are all easy to use. End of year accounting is easy with exports of data.
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Pros
Customer Focus, Inc.
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
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Wave
  • Reconciliation is very difficult with multiple Wave transactions that need to be deleted or merged before it can be matched to a bank transaction.
  • Payroll worked fine for us but took several days to get it set up. We have switched to another bookkeeping system and another payroll system. Canceling with Wave took several days and they charge $6 for something even though the month was paid for in advance.
  • Credit card processing is nice and worked fine for us.
Read full review
Cons
Customer Focus, Inc.
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
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Wave
  • I know that credit card processing is a way for Wave to make money, but I really wish they offered ACH payment on Invoices.
  • I do cash-based accounting, which means I have to make little journal entries at the start and end of each year to get my books to balance because Wave wants to do everything differently. This should just be a setting to flip, whether you want cash-based or accrual-based.
  • They use Yodlee for bank connection, which doesn't play nice with 2FA. Pretty much every time I log in I have to re-enter credentials, get a code sent to me, reauthenticate, and know that I'm going to have to do it again next week. Not really on Wave, but wish they could get it together nonetheless.
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Likelihood to Renew
Customer Focus, Inc.
No answers on this topic
Wave
Easy to use for clients with no accounting background and the price is right.
Read full review
Usability
Customer Focus, Inc.
No answers on this topic
Wave
I am a professional bookkeeper and I have no problems using Wave and all of it's features. I can see that certain individuals who have no accounting knowledge might struggle with a few different features and entries, but that is why Wave has an emphasis in connecting users to Wave Pro's who will walk them through things
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Reliability and Availability
Customer Focus, Inc.
No answers on this topic
Wave
WAVE is always available when we need it ! Peter
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Performance
Customer Focus, Inc.
No answers on this topic
Wave
Wave does tend to slow down when filtering your transactions screen especially by date. This is more of an issue when trying to trouble shoot certain transactions or clean-up a set of books.
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Support Rating
Customer Focus, Inc.
No answers on this topic
Wave
I never had to call Wave Support as we barely experienced any support-related problems on our side. However, I do know a few people that complained about Wave support. It would be nice as well, though if they could have more in your face tutorials for new users or how-to videos should we struggle to do something
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Online Training
Customer Focus, Inc.
No answers on this topic
Wave
easy to use and east to train on ! Our WAVE clients enjoy the ease of use
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Alternatives Considered
Customer Focus, Inc.
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
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Wave
Wave is FREE for most functions. Payment processing costs no matter where you go (as does payroll or taxes). Wave rises above tools like QuickBooks Online because they know that for our small firm, being nimble is the name of the game. We don't need exhaustive reporting and management like QB offers and we certainly don't want to pay for it
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Scalability
Customer Focus, Inc.
No answers on this topic
Wave
Once they out grow what is ability to move up to a more robust system?
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Return on Investment
Customer Focus, Inc.
  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
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Wave
  • Wave has been ROI positive for our company. With not having to pay for the service we can use our money for growing our business.
  • The fees on credit card transactions for invoices are reasonable especially as we don't pay a monthly subscription.
  • The invoicing feature has made our lives easier for us and our customers. The invoicing piece and AR tracking has been ROI positive as well.
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