What users are saying about
139 Ratings
5 Ratings
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Score 9.3 out of 100
139 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Wave Accounting

Wave Accounting was used for a small practice without a lot of the accounting considerations a large company would have. For the price, you really can't beat what Wave offers out of the box. All of the basic tools for things like invoicing and expenses are all easy to use. End of year accounting is easy with exports of data.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
Wave Accounting
Product catalog & listings
Customer Focus
10.0
Wave Accounting
Product management
Customer Focus
8.0
Wave Accounting
Bulk product upload
Customer Focus
10.0
Wave Accounting
Branding
Customer Focus
9.0
Wave Accounting
Mobile storefront
Customer Focus
10.0
Wave Accounting
Product variations
Customer Focus
10.0
Wave Accounting
Website integration
Customer Focus
10.0
Wave Accounting
Visual customization
Customer Focus
8.0
Wave Accounting
CMS
Customer Focus
10.0
Wave Accounting

Online Shopping Cart

Customer Focus
9.5
Wave Accounting
Abandoned cart recovery
Customer Focus
9.0
Wave Accounting
Checkout user experience
Customer Focus
10.0
Wave Accounting

Online Payment System

Customer Focus
8.0
Wave Accounting
eCommerce security
Customer Focus
8.0
Wave Accounting

eCommerce Marketing

Customer Focus
9.7
Wave Accounting
Promotions & discounts
Customer Focus
10.0
Wave Accounting
Personalized recommendations
Customer Focus
9.0
Wave Accounting
SEO
Customer Focus
10.0
Wave Accounting

eCommerce Business Management

Customer Focus
9.2
Wave Accounting
Multi-site management
Customer Focus
8.0
Wave Accounting
Order processing
Customer Focus
10.0
Wave Accounting
Inventory management
Customer Focus
10.0
Wave Accounting
Shipping
Customer Focus
9.0
Wave Accounting
Custom functionality
Customer Focus
9.0
Wave Accounting

Payroll Management

Customer Focus
Wave Accounting
7.7
Pay calculation
Customer Focus
Wave Accounting
7.7
Benefit plan administration
Customer Focus
Wave Accounting
7.5
Direct deposit files
Customer Focus
Wave Accounting
8.0
Salary revision and increment management
Customer Focus
Wave Accounting
7.7
Reimbursement management
Customer Focus
Wave Accounting
7.5

Customization

Customer Focus
Wave Accounting
7.9
API for custom integration
Customer Focus
Wave Accounting
8.7
Plug-ins
Customer Focus
Wave Accounting
7.0

Security

Customer Focus
Wave Accounting
8.7
Single sign-on capability
Customer Focus
Wave Accounting
8.2
Role-based user permissions
Customer Focus
Wave Accounting
9.2

Reporting & Analytics

Customer Focus
Wave Accounting
7.4
Dashboards
Customer Focus
Wave Accounting
6.8
Standard reports
Customer Focus
Wave Accounting
6.8
Custom reports
Customer Focus
Wave Accounting
8.5

General Ledger and Configurable Accounting

Customer Focus
Wave Accounting
6.7
Accounts payable
Customer Focus
Wave Accounting
6.5
Accounts receivable
Customer Focus
Wave Accounting
6.7
Cash management
Customer Focus
Wave Accounting
6.4
Bank reconciliation
Customer Focus
Wave Accounting
5.6
Expense management
Customer Focus
Wave Accounting
7.5
Time tracking
Customer Focus
Wave Accounting
6.2
Fixed asset management
Customer Focus
Wave Accounting
8.3
Multi-currency support
Customer Focus
Wave Accounting
6.9
Multi-division support
Customer Focus
Wave Accounting
7.1
Regulations compliance
Customer Focus
Wave Accounting
6.9
Electronic tax filing
Customer Focus
Wave Accounting
6.0
Self-service portal
Customer Focus
Wave Accounting
4.9
Global Financial Support
Customer Focus
Wave Accounting
9.0
Primary and Secondary Ledgers
Customer Focus
Wave Accounting
9.0
Intercompany Accounting
Customer Focus
Wave Accounting
8.0
Localizations
Customer Focus
Wave Accounting
5.3
Journals and Reconciliations
Customer Focus
Wave Accounting
5.7
Enterprise Accounting
Customer Focus
Wave Accounting
4.8
Configurable Accounting
Customer Focus
Wave Accounting
5.8
Centralized Rules Framework
Customer Focus
Wave Accounting
8.1
Standardized Processes
Customer Focus
Wave Accounting
5.8

Inventory Management

Customer Focus
Wave Accounting
8.1
Inventory tracking
Customer Focus
Wave Accounting
5.6
Automatic reordering
Customer Focus
Wave Accounting
9.9
Location management
Customer Focus
Wave Accounting
8.1
Manufacturing module
Customer Focus
Wave Accounting
9.0

Order Management

Customer Focus
Wave Accounting
7.2
Pricing
Customer Focus
Wave Accounting
7.9
Order entry
Customer Focus
Wave Accounting
7.3
Credit card processing
Customer Focus
Wave Accounting
6.5
Cost of goods sold
Customer Focus
Wave Accounting
7.7
Order Orchestration
Customer Focus
Wave Accounting
5.9
End-to-end order visibility
Customer Focus
Wave Accounting
8.3
Order exception Resolution
Customer Focus
Wave Accounting
7.1

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Wave Accounting

  • Reconciliation is very difficult with multiple Wave transactions that need to be deleted or merged before it can be matched to a bank transaction.
  • Payroll worked fine for us but took several days to get it set up. We have switched to another bookkeeping system and another payroll system. Canceling with Wave took several days and they charge $6 for something even though the month was paid for in advance.
  • Credit card processing is nice and worked fine for us.
Harry Abell | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Wave Accounting

  • I know that credit card processing is a way for Wave to make money, but I really wish they offered ACH payment on Invoices.
  • I do cash-based accounting, which means I have to make little journal entries at the start and end of each year to get my books to balance because Wave wants to do everything differently. This should just be a setting to flip, whether you want cash-based or accrual-based.
  • They use Yodlee for bank connection, which doesn't play nice with 2FA. Pretty much every time I log in I have to re-enter credentials, get a code sent to me, reauthenticate, and know that I'm going to have to do it again next week. Not really on Wave, but wish they could get it together nonetheless.
J.P. VanderLinden | TrustRadius Reviewer

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

Wave Accounting

Wave Accounting 7.8
Based on 3 answers
Easy to use for clients with no accounting background and the price is right.
Jeanne Harris | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Wave Accounting

Wave Accounting 6.4
Based on 10 answers
I am a professional bookkeeper and I have no problems using Wave and all of it's features. I can see that certain individuals who have no accounting knowledge might struggle with a few different features and entries, but that is why Wave has an emphasis in connecting users to Wave Pro's who will walk them through things
Melissa Whaley | TrustRadius Reviewer

Reliability and Availability

Customer Focus

No score
No answers yet
No answers on this topic

Wave Accounting

Wave Accounting 6.7
Based on 4 answers
WAVE is always available when we need it ! Peter
Peter Cullen | TrustRadius Reviewer

Performance

Customer Focus

No score
No answers yet
No answers on this topic

Wave Accounting

Wave Accounting 2.9
Based on 2 answers
Wave does tend to slow down when filtering your transactions screen especially by date. This is more of an issue when trying to trouble shoot certain transactions or clean-up a set of books.
Melissa Whaley | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Wave Accounting

Wave Accounting 5.5
Based on 8 answers
I've only had to reach out to support once and they were quick to respond and offered valuable insight to resolve my issue quickly. The team is knowledgeable and if the person you're dealing with doesn't have an answer for you, they get back to you quickly with an answer. It was clear that the support team is genuinely concerned about users making the most of the software.
Anonymous | TrustRadius Reviewer

Online Training

Customer Focus

No score
No answers yet
No answers on this topic

Wave Accounting

Wave Accounting 4.7
Based on 3 answers
easy to use and east to train on ! Our WAVE clients enjoy the ease of use
Peter Cullen | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Wave Accounting

Wave is FREE for most functions. Payment processing costs no matter where you go (as does payroll or taxes). Wave rises above tools like QuickBooks Online because they know that for our small firm, being nimble is the name of the game. We don't need exhaustive reporting and management like QB offers and we certainly don't want to pay for it
Anonymous | TrustRadius Reviewer

Scalability

Customer Focus

No score
No answers yet
No answers on this topic

Wave Accounting

Wave Accounting 3.0
Based on 2 answers
Once they out grow what is ability to move up to a more robust system?
Penny Breslin | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Wave Accounting

  • Wave has been ROI positive for our company. With not having to pay for the service we can use our money for growing our business.
  • The fees on credit card transactions for invoices are reasonable especially as we don't pay a monthly subscription.
  • The invoicing feature has made our lives easier for us and our customers. The invoicing piece and AR tracking has been ROI positive as well.
Lukas Sundahl, MBA | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Wave Accounting

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Wave Accounting Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Wave Accounting
6.0

Likelihood to Renew

Customer Focus
Wave Accounting
7.8

Usability

Customer Focus
Wave Accounting
6.4

Reliability and Availability

Customer Focus
Wave Accounting
6.7

Performance

Customer Focus
Wave Accounting
2.9

Support Rating

Customer Focus
Wave Accounting
5.5

Online Training

Customer Focus
Wave Accounting
4.7

Scalability

Customer Focus
Wave Accounting
3.0

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