What users are saying about
161 Ratings
7 Ratings
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Score 9.4 out of 100
161 Ratings
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Score 6.8 out of 100

Feature Set Ratings

    Online Storefront

    9.2

    Customer Focus

    92%

    Wave Accounting

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 9/9 features

    Product catalog & listings

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Bulk product upload

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Branding

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Mobile storefront

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product variations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Website integration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Visual customization

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CMS

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Online Shopping Cart

    9.0

    Customer Focus

    90%

    Wave Accounting

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 1/1 features

    Checkout user experience

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    eCommerce Marketing

    8.0

    Customer Focus

    80%

    Wave Accounting

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Personalized recommendations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    SEO

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    eCommerce Business Management

    9.0

    Customer Focus

    90%

    Wave Accounting

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Shipping

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom functionality

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Payroll Management

    Customer Focus

    Feature Set Not Supported
    N/A
    6.4

    Wave Accounting

    64%
    Wave Accounting ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    7.1
    71%
    23 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    7.5
    75%
    4 Ratings

    Direct deposit files

    N/A
    0 Ratings
    2.2
    22%
    20 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    7.7
    77%
    12 Ratings

    Reimbursement management

    N/A
    0 Ratings
    7.4
    74%
    8 Ratings

    Customization

    Customer Focus

    Feature Set Not Supported
    N/A
    8.4

    Wave Accounting

    84%
    Wave Accounting ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    9.9
    99%
    9 Ratings

    Plug-ins

    N/A
    0 Ratings
    7.0
    70%
    11 Ratings

    Security

    Customer Focus

    Feature Set Not Supported
    N/A
    6.4

    Wave Accounting

    64%
    Wave Accounting ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    7.2
    72%
    29 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    5.6
    56%
    33 Ratings

    Reporting & Analytics

    Customer Focus

    Feature Set Not Supported
    N/A
    6.3

    Wave Accounting

    63%
    Wave Accounting ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    5.6
    56%
    67 Ratings

    Standard reports

    N/A
    0 Ratings
    5.6
    56%
    66 Ratings

    Custom reports

    N/A
    0 Ratings
    7.8
    78%
    34 Ratings

    General Ledger and Configurable Accounting

    Customer Focus

    Feature Set Not Supported
    N/A
    5.3

    Wave Accounting

    53%
    Wave Accounting ranks higher in 21/21 features

    Accounts payable

    N/A
    0 Ratings
    5.5
    55%
    55 Ratings

    Accounts receivable

    N/A
    0 Ratings
    5.7
    57%
    66 Ratings

    Cash management

    N/A
    0 Ratings
    5.4
    54%
    58 Ratings

    Bank reconciliation

    N/A
    0 Ratings
    5.1
    51%
    62 Ratings

    Expense management

    N/A
    0 Ratings
    6.7
    67%
    60 Ratings

    Time tracking

    N/A
    0 Ratings
    4.4
    44%
    10 Ratings

    Fixed asset management

    N/A
    0 Ratings
    4.1
    41%
    11 Ratings

    Multi-currency support

    N/A
    0 Ratings
    6.9
    69%
    18 Ratings

    Multi-division support

    N/A
    0 Ratings
    7.1
    71%
    9 Ratings

    Regulations compliance

    N/A
    0 Ratings
    6.8
    68%
    15 Ratings

    Electronic tax filing

    N/A
    0 Ratings
    5.9
    59%
    14 Ratings

    Self-service portal

    N/A
    0 Ratings
    2.9
    29%
    39 Ratings

    Global Financial Support

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    4.0
    40%
    5 Ratings

    Localizations

    N/A
    0 Ratings
    5.2
    52%
    3 Ratings

    Journals and Reconciliations

    N/A
    0 Ratings
    5.6
    56%
    28 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    4.0
    40%
    7 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    5.5
    55%
    16 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    Standardized Processes

    N/A
    0 Ratings
    4.5
    45%
    17 Ratings

    Inventory Management

    Customer Focus

    Feature Set Not Supported
    N/A
    8.1

    Wave Accounting

    81%
    Wave Accounting ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    5.6
    56%
    8 Ratings

    Automatic reordering

    N/A
    0 Ratings
    9.9
    99%
    5 Ratings

    Location management

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Manufacturing module

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Order Management

    Customer Focus

    Feature Set Not Supported
    N/A
    7.2

    Wave Accounting

    72%
    Wave Accounting ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    9.7
    97%
    26 Ratings

    Order entry

    N/A
    0 Ratings
    7.1
    71%
    17 Ratings

    Credit card processing

    N/A
    0 Ratings
    4.2
    42%
    45 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    8.4
    84%
    32 Ratings

    Order Orchestration

    N/A
    0 Ratings
    5.8
    58%
    5 Ratings

    End-to-end order visibility

    N/A
    0 Ratings
    8.2
    82%
    4 Ratings

    Order exception Resolution

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Attribute Ratings

    • Customer Focus is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Customer Focus

    90%
    1 Rating
    4.5

    Wave Accounting

    45%
    76 Ratings

    Likelihood to Renew

    Customer Focus

    N/A
    0 Ratings
    7.8

    Wave Accounting

    78%
    3 Ratings

    Usability

    Customer Focus

    N/A
    0 Ratings
    6.1

    Wave Accounting

    61%
    13 Ratings

    Availability

    Customer Focus

    N/A
    0 Ratings
    6.3

    Wave Accounting

    63%
    8 Ratings

    Performance

    Customer Focus

    N/A
    0 Ratings
    2.9

    Wave Accounting

    29%
    4 Ratings

    Support Rating

    Customer Focus

    N/A
    0 Ratings
    4.9

    Wave Accounting

    49%
    11 Ratings

    Online Training

    Customer Focus

    N/A
    0 Ratings
    4.7

    Wave Accounting

    47%
    3 Ratings

    Product Scalability

    Customer Focus

    N/A
    0 Ratings
    3.0

    Wave Accounting

    30%
    2 Ratings

    Likelihood to Recommend

    Customer Focus, Inc.

    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
    Read full review

    Wave

    Wave Accounting was used for a small practice without a lot of the accounting considerations a large company would have. For the price, you really can't beat what Wave offers out of the box. All of the basic tools for things like invoicing and expenses are all easy to use. End of year accounting is easy with exports of data.
    Read full review

    Pros

    Customer Focus, Inc.

    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
    Read full review

    Wave

    • Reconciliation is very difficult with multiple Wave transactions that need to be deleted or merged before it can be matched to a bank transaction.
    • Payroll worked fine for us but took several days to get it set up. We have switched to another bookkeeping system and another payroll system. Canceling with Wave took several days and they charge $6 for something even though the month was paid for in advance.
    • Credit card processing is nice and worked fine for us.
    Read full review

    Cons

    Customer Focus, Inc.

    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
    Read full review

    Wave

    • I know that credit card processing is a way for Wave to make money, but I really wish they offered ACH payment on Invoices.
    • I do cash-based accounting, which means I have to make little journal entries at the start and end of each year to get my books to balance because Wave wants to do everything differently. This should just be a setting to flip, whether you want cash-based or accrual-based.
    • They use Yodlee for bank connection, which doesn't play nice with 2FA. Pretty much every time I log in I have to re-enter credentials, get a code sent to me, reauthenticate, and know that I'm going to have to do it again next week. Not really on Wave, but wish they could get it together nonetheless.
    Read full review

    Pricing Details

    Customer Focus

    Starting Price

    $0

    Editions & Modules

    Customer Focus editions and modules pricing
    EditionModules
    Standard$501
    Ultimate$992

    Footnotes

    1. # of stores and users
    2. # of stores and users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required $249

    Additional Details

    Wave Accounting

    Starting Price

    Editions & Modules

    Wave Accounting editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Customer Focus, Inc.

      No answers on this topic

      Wave

      Easy to use for clients with no accounting background and the price is right.
      Read full review

      Usability

      Customer Focus, Inc.

      No answers on this topic

      Wave

      I am a professional bookkeeper and I have no problems using Wave and all of it's features. I can see that certain individuals who have no accounting knowledge might struggle with a few different features and entries, but that is why Wave has an emphasis in connecting users to Wave Pro's who will walk them through things
      Read full review

      Reliability and Availability

      Customer Focus, Inc.

      No answers on this topic

      Wave

      WAVE is always available when we need it ! Peter
      Read full review

      Performance

      Customer Focus, Inc.

      No answers on this topic

      Wave

      Wave does tend to slow down when filtering your transactions screen especially by date. This is more of an issue when trying to trouble shoot certain transactions or clean-up a set of books.
      Read full review

      Support Rating

      Customer Focus, Inc.

      No answers on this topic

      Wave

      I never had to call Wave Support as we barely experienced any support-related problems on our side. However, I do know a few people that complained about Wave support. It would be nice as well, though if they could have more in your face tutorials for new users or how-to videos should we struggle to do something
      Read full review

      Online Training

      Customer Focus, Inc.

      No answers on this topic

      Wave

      easy to use and east to train on ! Our WAVE clients enjoy the ease of use
      Read full review

      Alternatives Considered

      Customer Focus, Inc.

      Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
      Read full review

      Wave

      Wave is FREE for most functions. Payment processing costs no matter where you go (as does payroll or taxes). Wave rises above tools like QuickBooks Online because they know that for our small firm, being nimble is the name of the game. We don't need exhaustive reporting and management like QB offers and we certainly don't want to pay for it
      Read full review

      Scalability

      Customer Focus, Inc.

      No answers on this topic

      Wave

      Once they out grow what is ability to move up to a more robust system?
      Read full review

      Return on Investment

      Customer Focus, Inc.

      • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
      • With the information the employee can develop more personalized relationships with the client.
      • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
      Read full review

      Wave

      • Wave has been ROI positive for our company. With not having to pay for the service we can use our money for growing our business.
      • The fees on credit card transactions for invoices are reasonable especially as we don't pay a monthly subscription.
      • The invoicing feature has made our lives easier for us and our customers. The invoicing piece and AR tracking has been ROI positive as well.
      Read full review

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