What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
569 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100

Xero

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
569 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

    Online Storefront

    9.2

    Customer Focus

    92%

    Xero

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 9/9 features

    Product catalog & listings

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Bulk product upload

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Branding

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Mobile storefront

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product variations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Website integration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Visual customization

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CMS

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Online Shopping Cart

    9.0

    Customer Focus

    90%

    Xero

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 1/1 features

    Checkout user experience

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    eCommerce Marketing

    8.0

    Customer Focus

    80%

    Xero

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Personalized recommendations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    SEO

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    eCommerce Business Management

    9.0

    Customer Focus

    90%

    Xero

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Shipping

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom functionality

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Payroll Management

    Customer Focus

    Feature Set Not Supported
    N/A
    8.3

    Xero

    83%
    Xero ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    8.1
    81%
    64 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    8.2
    82%
    23 Ratings

    Direct deposit files

    N/A
    0 Ratings
    8.9
    89%
    49 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    8.9
    89%
    41 Ratings

    Reimbursement management

    N/A
    0 Ratings
    7.5
    75%
    54 Ratings

    Customization

    Customer Focus

    Feature Set Not Supported
    N/A
    7.7

    Xero

    77%
    Xero ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    7.3
    73%
    78 Ratings

    Plug-ins

    N/A
    0 Ratings
    8.2
    82%
    85 Ratings

    Security

    Customer Focus

    Feature Set Not Supported
    N/A
    8.6

    Xero

    86%
    Xero ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.9
    89%
    72 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.4
    84%
    114 Ratings

    Reporting & Analytics

    Customer Focus

    Feature Set Not Supported
    N/A
    8.2

    Xero

    82%
    Xero ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    8.0
    80%
    129 Ratings

    Standard reports

    N/A
    0 Ratings
    8.8
    88%
    132 Ratings

    Custom reports

    N/A
    0 Ratings
    7.9
    79%
    121 Ratings

    General Ledger and Configurable Accounting

    Customer Focus

    Feature Set Not Supported
    N/A
    8.1

    Xero

    81%
    Xero ranks higher in 21/21 features

    Accounts payable

    N/A
    0 Ratings
    8.7
    87%
    130 Ratings

    Accounts receivable

    N/A
    0 Ratings
    8.7
    87%
    131 Ratings

    Cash management

    N/A
    0 Ratings
    8.1
    81%
    121 Ratings

    Bank reconciliation

    N/A
    0 Ratings
    8.9
    89%
    137 Ratings

    Expense management

    N/A
    0 Ratings
    8.1
    81%
    125 Ratings

    Time tracking

    N/A
    0 Ratings
    6.9
    69%
    42 Ratings

    Fixed asset management

    N/A
    0 Ratings
    7.2
    72%
    86 Ratings

    Multi-currency support

    N/A
    0 Ratings
    8.2
    82%
    82 Ratings

    Multi-division support

    N/A
    0 Ratings
    7.7
    77%
    74 Ratings

    Regulations compliance

    N/A
    0 Ratings
    8.3
    83%
    67 Ratings

    Electronic tax filing

    N/A
    0 Ratings
    8.3
    83%
    65 Ratings

    Self-service portal

    N/A
    0 Ratings
    7.7
    77%
    80 Ratings

    Global Financial Support

    N/A
    0 Ratings
    8.2
    82%
    36 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    7.7
    77%
    34 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    7.4
    74%
    40 Ratings

    Localizations

    N/A
    0 Ratings
    8.2
    82%
    40 Ratings

    Journals and Reconciliations

    N/A
    0 Ratings
    8.7
    87%
    89 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    7.4
    74%
    33 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    8.3
    83%
    59 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    8.2
    82%
    33 Ratings

    Standardized Processes

    N/A
    0 Ratings
    8.5
    85%
    59 Ratings

    Inventory Management

    Customer Focus

    Feature Set Not Supported
    N/A
    6.9

    Xero

    69%
    Xero ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    6.1
    61%
    60 Ratings

    Automatic reordering

    N/A
    0 Ratings
    7.4
    74%
    24 Ratings

    Location management

    N/A
    0 Ratings
    7.8
    78%
    29 Ratings

    Manufacturing module

    N/A
    0 Ratings
    6.4
    64%
    16 Ratings

    Order Management

    Customer Focus

    Feature Set Not Supported
    N/A
    7.7

    Xero

    77%
    Xero ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    7.2
    72%
    61 Ratings

    Order entry

    N/A
    0 Ratings
    7.9
    79%
    56 Ratings

    Credit card processing

    N/A
    0 Ratings
    8.6
    86%
    57 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    8.1
    81%
    65 Ratings

    Order Orchestration

    N/A
    0 Ratings
    7.5
    75%
    21 Ratings

    End-to-end order visibility

    N/A
    0 Ratings
    7.4
    74%
    24 Ratings

    Order exception Resolution

    N/A
    0 Ratings
    7.6
    76%
    17 Ratings

    Attribute Ratings

    • Customer Focus is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Customer Focus

    90%
    1 Rating
    8.9

    Xero

    89%
    155 Ratings

    Likelihood to Renew

    Customer Focus

    N/A
    0 Ratings
    9.4

    Xero

    94%
    29 Ratings

    Usability

    Customer Focus

    N/A
    0 Ratings
    8.9

    Xero

    89%
    80 Ratings

    Availability

    Customer Focus

    N/A
    0 Ratings
    9.0

    Xero

    90%
    20 Ratings

    Performance

    Customer Focus

    N/A
    0 Ratings
    10.0

    Xero

    100%
    16 Ratings

    Support Rating

    Customer Focus

    N/A
    0 Ratings
    7.5

    Xero

    75%
    37 Ratings

    In-Person Training

    Customer Focus

    N/A
    0 Ratings
    9.1

    Xero

    91%
    1 Rating

    Online Training

    Customer Focus

    N/A
    0 Ratings
    10.0

    Xero

    100%
    5 Ratings

    Implementation Rating

    Customer Focus

    N/A
    0 Ratings
    9.5

    Xero

    95%
    18 Ratings

    Configurability

    Customer Focus

    N/A
    0 Ratings
    9.0

    Xero

    90%
    1 Rating

    Ease of integration

    Customer Focus

    N/A
    0 Ratings
    7.9

    Xero

    79%
    57 Ratings

    Product Scalability

    Customer Focus

    N/A
    0 Ratings
    10.0

    Xero

    100%
    6 Ratings

    Vendor post-sale

    Customer Focus

    N/A
    0 Ratings
    9.0

    Xero

    90%
    2 Ratings

    Vendor pre-sale

    Customer Focus

    N/A
    0 Ratings
    10.0

    Xero

    100%
    2 Ratings

    Likelihood to Recommend

    Customer Focus, Inc.

    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
    Read full review

    Xero

    Xero is a 10-point software since it streamlines accounting and financial processes with great agility, generating immediate productivity. I recommend using all its features since, from creating reports to paying bills, the whole process is easy and does not require much knowledge. We can use it remotely with our phones and still build fluidity, plus it can be integrated with Salesforce, building even more power for short-term results.
    Read full review

    Pros

    Customer Focus, Inc.

    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
    Read full review

    Xero

    • Reporting (customizing look and contents and the ability to add multiple comparative periods is brilliant and not found in many other competitors.
    • Bank feeds. The way they organize bank feed and subsequent matching or coding is very user-friendly for non-accountants and fast for accountants.
    • Can file VAT returns and is MTD compliant in UK.
    • Customer support has been helpful (at least in my experience).
    Read full review

    Cons

    Customer Focus, Inc.

    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
    Read full review

    Xero

    • Overall it is a great platform and quite comprehensive for US based users.
    • However, if we focus on multinational companies that want to integrate the information of different companies in several countries within the same solution, we find the need to carry out reports outside the platform to provide the accounting structure and compliance necessary in countries outside the US.
    Read full review

    Pricing Details

    Customer Focus

    Starting Price

    $0

    Editions & Modules

    Customer Focus editions and modules pricing
    EditionModules
    Standard$501
    Ultimate$992

    Footnotes

    1. # of stores and users
    2. # of stores and users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required $249

    Additional Details

    Xero

    Starting Price

    $11 per month

    Editions & Modules

    Xero editions and modules pricing
    EditionModules
    Early111
    Growing322
    Established623

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Customer Focus, Inc.

    No answers on this topic

    Xero

    In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
    Read full review

    Usability

    Customer Focus, Inc.

    No answers on this topic

    Xero

    It has deep functionality, and it's easy to use for invoicing, quoting, financial reporting, and customer management. This product manages financial information for small business owners in a unique way. The phone interface is really good as well-meaning I can keep on top of the finances on my phone and feel confident about the financial decisions I'm making.
    Read full review

    Reliability and Availability

    Customer Focus, Inc.

    No answers on this topic

    Xero

    We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
    Read full review

    Performance

    Customer Focus, Inc.

    No answers on this topic

    Xero

    Pages generally load quickly, but it's a fairly common occurrence to have pages taking a bit longer than I'd like to load (as in, 4+ seconds). Occasionally I have to refresh a page to get it to work. Bank feed and integrations tend to be slow in general, but that could easily be due to API latency on the side of the other parties. Most of the time, though, the bank feeds refresh before I login so it's not a huge problem. Not necessarily good performance compared to a local app like QuickBooks desktop, but definitely good performance for a cloud application. Room for growth? yes.
    Read full review

    Support Rating

    Customer Focus, Inc.

    No answers on this topic

    Xero

    Support has always been responsive and quickly resolved any questions I have. The only reason I don't give full points is because there's no way to call for immediate help. I'm fine with this because I don't need it badly enough to pay for it
    Read full review

    In-Person Training

    Customer Focus, Inc.

    No answers on this topic

    Xero

    The format was great; someone was there to ask questions or help if you were stuck.
    Read full review

    Online Training

    Customer Focus, Inc.

    No answers on this topic

    Xero

    All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
    Read full review

    Implementation Rating

    Customer Focus, Inc.

    No answers on this topic

    Xero

    If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
    Read full review

    Alternatives Considered

    Customer Focus, Inc.

    Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
    Read full review

    Xero

    Solely the ease of use. This has saved me so much time on day-to-day tracking it is astonishing. Not only does it make it super easy to send invoices, but it also makes it easy to print invoices off, eases the process of partial payments, and keeps good track of all notes made to the account.
    Read full review

    Scalability

    Customer Focus, Inc.

    No answers on this topic

    Xero

    I have yet to fully stress test the product given the size of the company where I am using it. I am sure as we scale to more customers, more vendors and more reporting requirements, I will have a better understanding of what it is capable of in terms of bandwidth and processing
    Read full review

    Return on Investment

    Customer Focus, Inc.

    • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
    • With the information the employee can develop more personalized relationships with the client.
    • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
    Read full review

    Xero

    • Xero helps to [minimize] payroll errors, saving the business money[.]
    • Tracking cost of goods is very easy which means that controlling expenses is easy[.]
    • It's extremely easy to pull up all key financial data to get both broad and specific snapshots of the business's financial health[.]
    Read full review

    Screenshots

    Add comparison