What users are saying about
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Top Rated
483 Ratings
6 Ratings
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Score 9.2 out of 100

Xero

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Top Rated
483 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Xero

Xero was a definite step up from QBO, specifically for the ability to handle multiple currencies. It has allowed us to streamline our bookkeeping and month-end processes through the use of integrations with other services. It is a great tool for basic businesses. I do feel it is not the best tool for enterprise customers, complex businesses, or the consolidation of entities.
Kelly Bonneau | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
Xero
Product catalog & listings
Customer Focus
10.0
Xero
Product management
Customer Focus
8.0
Xero
Bulk product upload
Customer Focus
10.0
Xero
Branding
Customer Focus
9.0
Xero
Mobile storefront
Customer Focus
10.0
Xero
Product variations
Customer Focus
10.0
Xero
Website integration
Customer Focus
10.0
Xero
Visual customization
Customer Focus
8.0
Xero
CMS
Customer Focus
10.0
Xero

Online Shopping Cart

Customer Focus
9.5
Xero
Abandoned cart recovery
Customer Focus
9.0
Xero
Checkout user experience
Customer Focus
10.0
Xero

Online Payment System

Customer Focus
8.0
Xero
eCommerce security
Customer Focus
8.0
Xero

eCommerce Marketing

Customer Focus
9.7
Xero
Promotions & discounts
Customer Focus
10.0
Xero
Personalized recommendations
Customer Focus
9.0
Xero
SEO
Customer Focus
10.0
Xero

eCommerce Business Management

Customer Focus
9.2
Xero
Multi-site management
Customer Focus
8.0
Xero
Order processing
Customer Focus
10.0
Xero
Inventory management
Customer Focus
10.0
Xero
Shipping
Customer Focus
9.0
Xero
Custom functionality
Customer Focus
9.0
Xero

Payroll Management

Customer Focus
Xero
8.3
Pay calculation
Customer Focus
Xero
9.0
Benefit plan administration
Customer Focus
Xero
8.1
Direct deposit files
Customer Focus
Xero
9.1
Salary revision and increment management
Customer Focus
Xero
8.4
Reimbursement management
Customer Focus
Xero
7.0

Customization

Customer Focus
Xero
7.6
API for custom integration
Customer Focus
Xero
7.3
Plug-ins
Customer Focus
Xero
7.9

Security

Customer Focus
Xero
8.4
Single sign-on capability
Customer Focus
Xero
8.4
Role-based user permissions
Customer Focus
Xero
8.5

Reporting & Analytics

Customer Focus
Xero
8.1
Dashboards
Customer Focus
Xero
8.0
Standard reports
Customer Focus
Xero
8.6
Custom reports
Customer Focus
Xero
7.8

General Ledger and Configurable Accounting

Customer Focus
Xero
8.0
Accounts payable
Customer Focus
Xero
8.6
Accounts receivable
Customer Focus
Xero
8.8
Cash management
Customer Focus
Xero
8.1
Bank reconciliation
Customer Focus
Xero
8.9
Expense management
Customer Focus
Xero
8.2
Time tracking
Customer Focus
Xero
6.7
Fixed asset management
Customer Focus
Xero
7.3
Multi-currency support
Customer Focus
Xero
8.1
Multi-division support
Customer Focus
Xero
7.1
Regulations compliance
Customer Focus
Xero
8.4
Electronic tax filing
Customer Focus
Xero
8.9
Self-service portal
Customer Focus
Xero
7.9
Global Financial Support
Customer Focus
Xero
7.5
Primary and Secondary Ledgers
Customer Focus
Xero
8.2
Intercompany Accounting
Customer Focus
Xero
7.3
Localizations
Customer Focus
Xero
8.4
Journals and Reconciliations
Customer Focus
Xero
8.8
Enterprise Accounting
Customer Focus
Xero
7.0
Configurable Accounting
Customer Focus
Xero
8.4
Centralized Rules Framework
Customer Focus
Xero
7.6
Standardized Processes
Customer Focus
Xero
8.0

Inventory Management

Customer Focus
Xero
5.9
Inventory tracking
Customer Focus
Xero
5.7
Automatic reordering
Customer Focus
Xero
4.9
Location management
Customer Focus
Xero
7.4
Manufacturing module
Customer Focus
Xero
5.4

Order Management

Customer Focus
Xero
7.8
Pricing
Customer Focus
Xero
7.2
Order entry
Customer Focus
Xero
7.7
Credit card processing
Customer Focus
Xero
9.0
Cost of goods sold
Customer Focus
Xero
8.1
Order Orchestration
Customer Focus
Xero
7.0
End-to-end order visibility
Customer Focus
Xero
7.9
Order exception Resolution
Customer Focus
Xero
7.5

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Xero

  • Easy to set-up/use. It took me only 15-minutes for the initial set-up.
  • Provide necessary integration with other applications we use. We integrate Xero with Expensify and JustWorks.
  • Cost-effective and therefore much cheaper than other plans out there.
  • Real-time link with our bank, which provides real-time account balances of what's in our bank account.
  • Standard reports already built-in.
Anonymous | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Xero

  • Overall it is a great platform and quite comprehensive for US based users.
  • However, if we focus on multinational companies that want to integrate the information of different companies in several countries within the same solution, we find the need to carry out reports outside the platform to provide the accounting structure and compliance necessary in countries outside the US.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

Xero

Xero 2.0
Based on 26 answers
In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
Sarang Mandke | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Xero

Xero 9.0
Based on 54 answers
Xero has always been easy and intuitive to use. I very, very rarely require help using it and when I do, searching the help database usually solves the problem. I taught myself how to use Xero when starting my business and, since then, have always appreciated how easy it is to use and how rich and valuable the data is that it produces. I strongly believe that the strength of my business is in part due to the way I have been able to keep tidy books with Xero.
Tom Roden | TrustRadius Reviewer

Reliability and Availability

Customer Focus

No score
No answers yet
No answers on this topic

Xero

Xero 9.0
Based on 10 answers
We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
Scott Scharf | TrustRadius Reviewer

Performance

Customer Focus

No score
No answers yet
No answers on this topic

Xero

Xero 10.0
Based on 8 answers
Pages generally load quickly, but it's a fairly common occurrence to have pages taking a bit longer than I'd like to load (as in, 4+ seconds). Occasionally I have to refresh a page to get it to work. Bank feed and integrations tend to be slow in general, but that could easily be due to API latency on the side of the other parties. Most of the time, though, the bank feeds refresh before I login so it's not a huge problem. Not necessarily good performance compared to a local app like QuickBooks desktop, but definitely good performance for a cloud application. Room for growth? yes.
Anonymous | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Xero

Xero 4.5
Based on 19 answers
Support has always been responsive and quickly resolved any questions I have. The only reason I don't give full points is because there's no way to call for immediate help. I'm fine with this because I don't need it badly enough to pay for it
Dave Olsen | TrustRadius Reviewer

Online Training

Customer Focus

No score
No answers yet
No answers on this topic

Xero

Xero 10.0
Based on 5 answers
All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
Scott Scharf | TrustRadius Reviewer

Implementation Rating

Customer Focus

No score
No answers yet
No answers on this topic

Xero

Xero 9.7
Based on 10 answers
If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
Andre Yeu | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Xero

I used QuickBoosk for years when I first started my companies. As someone who came from a science background, I struggled learning and using QuickBooks. It was never intuitive for me. Eventually, invoicing and normal bookkeeping took so much time for me that I had to outsource it to an external bookkeeping firm. They were the one that recommended that I try Xero and it was night and day for me. Now all the invoicing and bookkeeping are done in-house, which saved us significant amounts of money.
Anonymous | TrustRadius Reviewer

Scalability

Customer Focus

No score
No answers yet
No answers on this topic

Xero

Xero 10.0
Based on 6 answers
Over 600 plus apps available for integration and easy to create standard charts of account and report templates to implement across multiple entities. Same pricing regardless of number of transactions or users. Real benefit is variety of integrated apps that allow you to automate processes and have functionality that 10 years ago was only available in ERP systems costing hundreds of thousands.
Anonymous | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Xero

  • Excellent positive impact on ROI - easy to use, saves time related to bookkeeping
  • Improved access to financial information - excellent reports
  • Improved bill payment time - can easily see what bills are due and the amounts
  • Improved accounts receivables collection time - can easily see when invoices are coming due
Nicola (Nicki) Morris | TrustRadius Reviewer

Screenshots

Customer Focus

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Xero

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Xero Editions & Modules

Edition
Early$111
Growing$321
Established$621
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Xero
8.6

Likelihood to Renew

Customer Focus
Xero
2.0

Usability

Customer Focus
Xero
9.0

Reliability and Availability

Customer Focus
Xero
9.0

Performance

Customer Focus
Xero
10.0

Support Rating

Customer Focus
Xero
4.5

Online Training

Customer Focus
Xero
10.0

Implementation Rating

Customer Focus
Xero
9.7

Scalability

Customer Focus
Xero
10.0

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