What users are saying about
18 Ratings
3 Ratings
18 Ratings
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Score 9.5 out of 100
3 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Customer.io

If you have a very small database of people, then probably the whole integration isn't justified. If you have a small business and don't plan to scale much, don't do it. It will be expensive for what you can get elsewhere (Mailchimp).If you want a scalable and powerful platform, that will take some time to pay off, and you can wait, then do it. Once you get integrated and start sending events and attributes, the things you can do are almost limitless.
Santiago Valdés | TrustRadius Reviewer

Phonexa

This is an all-inclusive lead management system and has the features to satisfy a multitude of businesses. The system helps spot data trends within minutes and gives managers and business owners the best analytical tools I've ever seen to date. It's best if you're looking to find ways to optimize and explore opportunities. It's also easily integrated and there's always a support team that's readily available to help you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Customer.io
8.7
Phonexa
WYSIWYG email editor
Customer.io
5.9
Phonexa
Dynamic content
Customer.io
8.4
Phonexa
Ability to test dynamic content
Customer.io
8.4
Phonexa
A/B testing
Customer.io
8.9
Phonexa
Mobile optimization
Customer.io
10.0
Phonexa
Email deliverability reporting
Customer.io
8.5
Phonexa
List management
Customer.io
10.0
Phonexa
Triggered drip sequences
Customer.io
9.8
Phonexa

Reporting & Analytics

Customer.io
8.3
Phonexa
Dashboards
Customer.io
7.4
Phonexa
Standard reports
Customer.io
7.4
Phonexa
Custom reports
Customer.io
10.0
Phonexa

Platform & Infrastructure

Customer.io
10.0
Phonexa
API
Customer.io
10.0
Phonexa
Customizability
Customer.io
10.0
Phonexa

Pros

Customer.io

  • Workflow building and management.
  • Extremely flexible and integrates easily with other services.
  • Solid email builder.
  • Webhook makes it easy to send and receive data in event-driven contexts.
  • Support for liquid makes highly detailed personalization possible in every message.
Joel McLean | TrustRadius Reviewer

Phonexa

  • Trouble shoots any technical issues that you may come in contact with.
  • Has made it user friendly for even those who are not too computer savvy.
  • Reporting feature has multiple view options dependent on what you're looking for.
Anonymous | TrustRadius Reviewer

Cons

Customer.io

  • I may be missing it in the UI, but a place to see the list of emails who qualify for a certain email.
  • One easy to view chart of all our automated/lifecycle emails to see what a given user would see over their customer journey. (This is really just a feature request/idea - the product itself is really awesome.)
Ted Bennett | TrustRadius Reviewer

Phonexa

  • Adding a how to guide for all the hundreds of features it has.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Customer.io

Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against any other drip email provider because they really have all the key elements you need to make it work.
Sean Anderson | TrustRadius Reviewer

Phonexa

No answers on this topic

Return on Investment

Customer.io

  • Fast testing for new products to specific groups. It saves a lot of time and money.
  • Removed workload from marketing = more time to make it better.
  • Better contact with specific groups, seeing a increase in sales because of this.
Mike Koolwijk | TrustRadius Reviewer

Phonexa

  • Increased business opportunities.
  • Built/analyzed the competition.
Anonymous | TrustRadius Reviewer

Pricing Details

Customer.io

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Phonexa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

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