CustomerSuccessBox

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CustomerSuccessBox	Score 9.5 out of 10	Mid-Size Companies (51-1,000 employees)	What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.…	N/A

Pricing

CustomerSuccessBox

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
CustomerSuccessBox
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

$499 per user

Additional Details

The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/

More Pricing Information

Community Pulse
	CustomerSuccessBox
Considered Both Products	CustomerSuccessBox Sachidanand Chaudhary Assistant Manager-CS Chose CustomerSuccessBox CustomerSuccessBox provides a great UI where I can manage all the activities related to a client in a single window. This helps to update and focus on key tasks related to the client. Small insights graph helps to quickly analyze the client's health towards our product. Incentivized Helpful? Gajanan Sonune Designer Chose CustomerSuccessBox This is the first time we have used any customer success software. Helpful? Shweta Dubey Senior Customer Success Manager Chose CustomerSuccessBox We have chosen CustomerSuccessBox as it provides a 360degree customer view and end-to-end customer success management. On top of that having the visibility to automate alerts. Helpful? Karthik Jairam Demand Generation Specialist Chose CustomerSuccessBox I have not evaluated any other software. Nor have I used it. My manager has chosen this software. I'm not the decision maker, my management takes care of all this. I also use Freshdesk, Mixpanel and Hubspot for managing my other work. Good news is, all these are integrated with … Helpful? Verified User Employee Chose CustomerSuccessBox Playbook and journey plan, Dhanboard, User level data, Revenue details, Custmomer segmentation Helpful? Sooraj Subramanian P M Customer Success Executive Chose CustomerSuccessBox I haven't used any other products like CustomerSuccessBox, and I am not looking for a change in software since this seems to be more than helpful Incentivized Helpful?

Features

CustomerSuccessBox

Platform & Infrastructure

Comparison of Platform & Infrastructure features of Product A and Product B
	CustomerSuccessBox 8.5 11 Ratings 2% below category average
API	8.59 Ratings
Integration with Salesforce.com	8.57 Ratings

Customer Data Extraction / Integration

Comparison of Customer Data Extraction / Integration features of Product A and Product B
	CustomerSuccessBox 9.4 15 Ratings 7% above category average
Product usage	9.315 Ratings
Help desk / support tickets	9.512 Ratings

Customer Success Management

Comparison of Customer Success Management features of Product A and Product B
	CustomerSuccessBox 9.0 15 Ratings 5% above category average
NPS surveys	7.811 Ratings
Sponsor tracking	9.18 Ratings
Customer profiles	9.014 Ratings
Automated workflow	9.514 Ratings
Customer health scoring	9.313 Ratings
Customer segmentation	9.515 Ratings

CSM Reporting & Analytics

Comparison of CSM Reporting & Analytics features of Product A and Product B
	CustomerSuccessBox 8.8 15 Ratings 4% above category average
Customer health trends	9.313 Ratings
Engagement analytics	8.614 Ratings
Revenue forecasting	8.29 Ratings
Dashboards	9.315 Ratings

Best Alternatives
	CustomerSuccessBox
Small Businesses	ChurnZero Score 8.7 out of 10
Medium-sized Companies	ChurnZero Score 8.7 out of 10
Enterprises	Gainsight CS Score 8.9 out of 10
All Alternatives	View all alternatives

User Ratings
	CustomerSuccessBox
Likelihood to Recommend	9.5 (15 ratings)
Usability	9.3 (15 ratings)
Support Rating	9.3 (15 ratings)

User Testimonials
	CustomerSuccessBox
Likelihood to Recommend	Customer Success Box It is the best software if you are a b2b software who is planning to scale customer success department and you are running blind on potential threats for renewal. It also helps you understand which customer is not getting value out of your product. I completely recommend this. Go for it!!!!! Karthik Jairam Demand Generation Specialist Read full review
Pros	Customer Success Box Journey feature will help you automate your manual tasks like auto csm assignments, auto playbook enrolls, email alerts to your clients about new assignments or any set templates, etc. Making a playbook of your process (must be consist of multiple steps) will help you give the visibility of how many clients are stuck in which steps and from when. They are using Metabase for making analytics dashboards where you can make your own dashboard with different filters like Csm activity report, churn dashboard, potential clients report and also using pulse feature in Metabase schedule your daily report to different required people. Incentivized Pushpendra Pal Data Analyst Read full review
Cons	Customer Success Box Health aggregation delay can be improved. Calling with csbox software can be improved, it makes touchpoint even if your call from csbox has not picked up, and accordingly changed relationship health. Add more analytics in the playbook like avg time taken to complete each step and there is no option of selecting multiple csms in the filter. Incentivized Pushpendra Pal Data Analyst Read full review
Usability	Customer Success Box Customer success box is one of the best products we have used as it solves the main problem for us. Use tracking and adoption. The best part about various software integrations is that now we are able to track everything at one single platform with multiple reports, analytics and dashboards. Incentivized Verified User Anonymous Read full review
Support Rating	Customer Success Box I have created two - three support tickets so far and their response is very very quick. Their team is also very empathetic, understanding and highly motivated towards solving a customer's problem. I would definitely recommend and rate them 10 / 10 for their excellent after sales support. They support for all EST & PST zones. Karthik Jairam Demand Generation Specialist Read full review
Alternatives Considered	Customer Success Box CustomerSuccessBox provides a great UI where I can manage all the activities related to a client in a single window. This helps to update and focus on key tasks related to the client. Small insights graph helps to quickly analyze the client's health towards our product. The customizable filters are a great help in sorting the data. Incentivized Sachidanand Chaudhary Assistant Manager-CS Read full review
Return on Investment	Customer Success Box It has helped in managing large amount of Client data under single platform. It helped in generating valuable insights from data. It is helpful to take proactive actions. Sachin Agarwal Customer Success Manager \| Business Analyst Read full review
ScreenShots	CustomerSuccessBox Screenshots