Item: CustomerSuccessBox
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

The software is being used by sales and customer support teams. It helps us to identify the adoption of our software, overdue invoices, track customer tickers and solve the same in real-time. Also using csbox we have been able to track the usage of the customers to what features are being used, etc

Pros and Cons

Integrations with other softwares very easy
Email sync possible so all the tickets and trail mail can be taken at one place
The reports UI is very simple and interactive
Customer support is very quick

At first, difficult to navigate in the software
Change of customer support members.
Adoption took a little more time than expected. ~ 45 days

Return on Investment

Helps to reduce Churn
Helps for customer teams more clarify on the customer behavior
One consolidated platform for cs to track everything

Key Insights

Do you think CustomerSuccessBox delivers good value for the price?

Yes

Are you happy with CustomerSuccessBox's feature set?

Yes

Did CustomerSuccessBox live up to sales and marketing promises?

Yes

Did implementation of CustomerSuccessBox go as expected?

Yes

Would you buy CustomerSuccessBox again?

Yes

Other Software Used

Zoom, LinkedIn Jobs, Mixpanel

Usability

Customer success box is one of the best products we have used as it solves the main problem for us. Use tracking and adoption. The best part about various software integrations is that now we are able to track everything at one single platform with multiple reports, analytics and dashboards.

Support Rating

The customer support has been really great. We have been allocated with a dedicated account manager who held us with any issues, queries, etc. One thing which did not help us in a year we have multiple customer success account managers allocated to us. Rest the overall experience of support has been great.

Likelihood to Recommend

Customer success box is very well suited for SAAS companies where p product tracking and adoption of needed. Customer support our implementation teams can use customer success box. For tech, quality teams or marketing teams within a company this product is not useful as the domain for these teams are different.

CS box - best customer success software

Overall Satisfaction with CustomerSuccessBox