CS box - best customer success software
November 02, 2021

CS box - best customer success software

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CustomerSuccessBox

The software is being used by sales and customer support teams. It helps us to identify the adoption of our software, overdue invoices, track customer tickers and solve the same in real-time. Also using csbox we have been able to track the usage of the customers to what features are being used, etc
  • Integrations with other softwares very easy
  • Email sync possible so all the tickets and trail mail can be taken at one place
  • The reports UI is very simple and interactive
  • Customer support is very quick
  • At first, difficult to navigate in the software
  • Change of customer support members.
  • Adoption took a little more time than expected. ~ 45 days
  • Helps to reduce Churn
  • Helps for customer teams more clarify on the customer behavior
  • One consolidated platform for cs to track everything

Do you think CustomerSuccessBox delivers good value for the price?

Yes

Are you happy with CustomerSuccessBox's feature set?

Yes

Did CustomerSuccessBox live up to sales and marketing promises?

Yes

Did implementation of CustomerSuccessBox go as expected?

Yes

Would you buy CustomerSuccessBox again?

Yes

Customer success box is one of the best products we have used as it solves the main problem for us. Use tracking and adoption. The best part about various software integrations is that now we are able to track everything at one single platform with multiple reports, analytics and dashboards.
The customer support has been really great. We have been allocated with a dedicated account manager who held us with any issues, queries, etc. One thing which did not help us in a year we have multiple customer success account managers allocated to us. Rest the overall experience of support has been great.
Customer success box is very well suited for SAAS companies where p product tracking and adoption of needed. Customer support our implementation teams can use customer success box. For tech, quality teams or marketing teams within a company this product is not useful as the domain for these teams are different.

CustomerSuccessBox Feature Ratings

Product usage
8
Help desk / support tickets
9
NPS surveys
8
Sponsor tracking
10
Customer profiles
8
Automated workflow
9
Customer health scoring
8
Customer segmentation
9
Customer health trends
10
Engagement analytics
10
Revenue forecasting
8
Dashboards
8
Not Rated
API
7
Integration with Salesforce.com
8