CustomerSuccessBox vs. Knexus Platform
CustomerSuccessBox vs. Knexus Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
CustomerSuccessBox | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A | |
Knexus Platform | Enterprise companies (1,001+ employees) | Knexus is an AI decision making engine that delivers hyper-relevant content experiences to customers in owned digital channels plus colleagues in sales & account management, at scale & speed. It matches content (marketing, social & product) with customer data, delivering best content in real time to help customers make decisions. According to the vendor, Knexus increases conversion, loyalty and sales. Knexus works together with brands like AXA, BlackRock, BNY Mellon, GSK, Hilton Hotels, Office… | N/A |
CustomerSuccessBox | Knexus Platform | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | $499 per user | Optional | ||||||||||||||
Additional Details | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | — | ||||||||||||||
More Pricing Information |
CustomerSuccessBox | Knexus Platform | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
CustomerSuccessBox | Knexus Platform | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Platform & Infrastructure |
| |||||||||||||||||||||
Customer Data Extraction / Integration |
| |||||||||||||||||||||
Customer Success Management |
| |||||||||||||||||||||
CSM Reporting & Analytics |
|
CustomerSuccessBox | Knexus Platform | |
---|---|---|
Small Businesses | Intercom Score 8.7 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CustomerSuccessBox | Knexus Platform | |
---|---|---|
Likelihood to Recommend | 9.5 (15 ratings) | - (0 ratings) |
Usability | 9.3 (15 ratings) | - (0 ratings) |
Support Rating | 9.3 (15 ratings) | - (0 ratings) |
CustomerSuccessBox | Knexus Platform | |
---|---|---|
Likelihood to Recommend | Customer Success Box | Knexus Group Limited No answers on this topic |
Pros | Customer Success Box | Knexus Group Limited No answers on this topic |
Cons | Customer Success Box | Knexus Group Limited No answers on this topic |
Usability | Customer Success Box | Knexus Group Limited No answers on this topic |
Support Rating | Customer Success Box | Knexus Group Limited No answers on this topic |
Alternatives Considered | Customer Success Box | Knexus Group Limited No answers on this topic |
Return on Investment | Customer Success Box | Knexus Group Limited No answers on this topic |
ScreenShots | CustomerSuccessBox Screenshots | Knexus Platform Screenshots |