CustomerSuccessBox vs. Medallia Agent Connect
CustomerSuccessBox vs. Medallia Agent Connect
Product | Rating | Most Used By | Product Summary | Starting Price |
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CustomerSuccessBox | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A | |
Medallia Agent Connect | N/A | Medallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella Connect was acquired by Medallia September 2020. | N/A |
CustomerSuccessBox | Medallia Agent Connect | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | $499 per user | No setup fee | ||||||||||||||
Additional Details | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | — | ||||||||||||||
More Pricing Information |
CustomerSuccessBox | Medallia Agent Connect | |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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CustomerSuccessBox | Medallia Agent Connect | |
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Small Businesses | Intercom Score 8.7 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CustomerSuccessBox | Medallia Agent Connect | |
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Likelihood to Recommend | 9.5 (15 ratings) | 9.0 (2 ratings) |
Usability | 9.3 (15 ratings) | - (0 ratings) |
Support Rating | 9.3 (15 ratings) | 10.0 (1 ratings) |
CustomerSuccessBox | Medallia Agent Connect | |
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Likelihood to Recommend | Customer Success Box | Medallia |
Pros | Customer Success Box | Medallia |
Cons | Customer Success Box | Medallia |
Usability | Customer Success Box | Medallia No answers on this topic |
Support Rating | Customer Success Box | Medallia |
Alternatives Considered | Customer Success Box | Medallia |
Return on Investment | Customer Success Box | Medallia |
ScreenShots | CustomerSuccessBox Screenshots |