CustomGPT vs. Genesys Cloud CX
CustomGPT vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
CustomGPT | N/A | CustomGPT lets users "Make Your Own ChatBOT" with their own data. Using OpenAI's language models, this chatbot lets uers write blog posts, answer customer service questions, plus 100+ use cases. | $49.99 per month | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
CustomGPT | Genesys Cloud CX | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
CustomGPT | Genesys Cloud CX | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
CustomGPT | Genesys Cloud CX | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
CustomGPT | Genesys Cloud CX | |
---|---|---|
Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CustomGPT | Genesys Cloud CX | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.6 (414 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.1 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.0 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.3 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.3 (7 ratings) |
CustomGPT | Genesys Cloud CX | |
---|---|---|
Likelihood to Recommend | Poll the People No answers on this topic | Genesys |
Pros | Poll the People No answers on this topic | Genesys |
Cons | Poll the People No answers on this topic | Genesys |
Likelihood to Renew | Poll the People No answers on this topic | Genesys |
Usability | Poll the People No answers on this topic | Genesys |
Reliability and Availability | Poll the People No answers on this topic | Genesys |
Performance | Poll the People No answers on this topic | Genesys |
Support Rating | Poll the People No answers on this topic | Genesys |
In-Person Training | Poll the People No answers on this topic | Genesys |
Online Training | Poll the People No answers on this topic | Genesys |
Implementation Rating | Poll the People No answers on this topic | Genesys |
Alternatives Considered | Poll the People No answers on this topic | Genesys |
Contract Terms and Pricing Model | Poll the People No answers on this topic | Genesys |
Scalability | Poll the People No answers on this topic | Genesys |
Professional Services | Poll the People No answers on this topic | Genesys |
Return on Investment | Poll the People No answers on this topic | Genesys |
ScreenShots | CustomGPT Screenshots | Genesys Cloud CX Screenshots |