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31 Ratings
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31 Ratings
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Score 8.3 out of 100
This review does not include a rating.

Attribute Ratings

    Likelihood to Recommend

    8.6

    Cvent Passkey

    86%
    28 Ratings

    Hotello

    N/A
    0 Ratings

    Usability

    6.4

    Cvent Passkey

    64%
    1 Rating

    Hotello

    N/A
    0 Ratings

    Support Rating

    8.4

    Cvent Passkey

    84%
    34 Ratings

    Hotello

    N/A
    0 Ratings

    Likelihood to Recommend

    Cvent

    I think passkey is a great tool and find the majority of its functions and options super helpful! I really enjoy being able to make changes and updates to my rooming list without having to contact the vendor every single time. For most use cases, it generally fits the bill.
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    Mingus Software

    No answers on this topic

    Pros

    Cvent

    • Streamline the rooming list process
    • Gives clients 24 hour access to their rooming lists
    • Gives time back to vendors from not having to send updated rooming lists
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    Mingus Software

    No answers on this topic

    Cons

    Cvent

    • The support center for administrators (GroupMax) and the dashboard could be better. Good for beginnings, but there is a lack of detail for more advanced users.
    • The process of building a booking site could be easier/more streamlined. We sometimes have to hunt around to find where to edit information.
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    Mingus Software

    No answers on this topic

    Pricing Details

    Cvent Passkey

    Starting Price

    Editions & Modules

    Cvent Passkey editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Hotello

      Starting Price

      Editions & Modules

      Hotello editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        Cvent

        I think it could be improved upon slightly, a little more intuitive and user friendly, but generally speaking, it’s already pretty good
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        Mingus Software

        No answers on this topic

        Support Rating

        Cvent

        I have not had any issues with Passkey where I needed help from the support team. The Cvent Community has been a great spot to ask questions regarding Passkey and get the answers that I needed. I think that Cvent Community has hundreds of people that have had years of experience using these different products and when I have questions, they have usually been asked in the past.
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        Mingus Software

        No answers on this topic

        Alternatives Considered

        Cvent

        We haven't used any other options. We used to manage everything manually, which sucked up hundreds of hours of our employee's time and cause frustrations among some of our high profile clients who wanted to make their bookings or manage their trip on their own off-hours time instead of having to reach our employees during booking hours. They are then also able to edit their reservation and receive confirmation numbers without having to go through us. With all of the GDPR issues occurring, it's also solving a lot of trouble of collecting information and properly managing it.
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        Mingus Software

        No answers on this topic

        Return on Investment

        Cvent

        • Positive ROI: Credit Card information is easily collected for the hotel.
        • Negative ROI: It was harder for us planners to track the changes.
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        Mingus Software

        No answers on this topic

        Screenshots

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