CyberCPR vs. ServiceNow HR Service Delivery

[We use CyberCPR] for investigations on IT that are totally compromised. Using the cloud solution, you can be up and running in minutes with the advantage of being able to access the tool from anywhere on the internet. New users are onboarded quickly and can pick it up fast. It scales well from 3 users to 500 and the server load looks low.

The service request management function is excellent, but the system misses a bit in the UI (user interface) issue, which ends up being somewhat complex. So I believe there could be a tab on the platform with video tutorials to help with the experience, I don't know if it has, and if it does, it could have easier access so that all users know what it has and how to see it.

• Clean UI
• Easy to use
• Fast user onboarding
• Managed communications well

• Open IT tickets in a practical way.
• Customer service with fast support.
• Low cost.

Incentivized

• API development has been a long time coming

• The tool is sometimes slow.
• I believe that the issue of inactivity can be improved, we need to re-log in if we don't use the tool for a long time.
• Add more languages ​​to the tool.

Incentivized

It's simpler to use, doesn't cost vast sums (it's about 1/10 of the others looked at). Users like the cleaner UI and it's not complicated

• It's low cost means the ROI is higher
• The security means when needed, its there and ready to be used.
• The deployment options mean you can choose one to match budget.

• It frees your time and makes you more productive every day
• It enables you to rapidly find and eliminate all the unnecessary things
• It permits you to analyze more robust collections of info

Incentivized