Cyberoam vs WatchGuard Network Security

• Easy to use compared to other firewall/UTM products
• Good for SMB and enterprise, but also high marks for a K-12 use case
• Longevity and reliability

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• URL Filtering: Extremely effective for blocking of questionable content and protecting from phishing sites.
• Antivirus: Our clients have seen far fewer active threats when a WatchGuard Network Security Device is in place.
• Data Loss Prevention: A valuable tool for our clients who require more security when it comes to metadata and personal data leaving the network.

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• Without mentioning an alternative brand, there is another leading company who has updated with firewall UI quite a bit. They offer an expanded line-up to meet a wider array of needs including specific appliances for web caching, proxy servers, and other products that have the same and familiar UI across the products. Each of the products does have some overlap so that customers can choose the right appliance for their use case.
• After being acquired by Sophos, we saw our year-over-year costs escalate significantly since our original maintenance contract. They should consider revisiting the pricing, especially for education.
• They should consider a current market analysis and see how the market is changing and adapting with other lower cost appliances for their product line up.

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• Partner communications on technical issues. For example the undocumented feature of SDWAN hidden route. There is still no documentation on that.
• Too infrequent communications about high incidence technical support issues. We do not want to have to be encountering known issues and then having outages or problems that we then have to put in tickets about.
• Pay attention to your most highly technical partners, not just those that sell a lot of equipment. The highly technical partners can and do provide very usable feedback that can make the products better.
• WG wants partners to build relationships with people inside WG so we can drive solutions to problems, but too frequently, we get no response to emails sent to the proper internal resources about legitimate issues.

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• Positive - time and cost savings on management
• Positive - still best in class for ease of CIPA compliance for K-12
• Negative - escalating costs are pushing us away from the solution

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• Blocking bad websites has saved many of our clients from any infection which saves time and money from a business being down and needing files restored perspective.
• Automatic end user training has saved time not having to go onsite to do it ourselves.
• Traffic and Security Reports that we use with clients to show them employee usage, blocked security threats, and growth projections.

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