C-Zentrix Contact Center vs. NICE CXone
C-Zentrix Contact Center vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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C-Zentrix Contact Center | N/A | CZ Contact Centre, from C-Zentrix headquartered in Gurgaon, is available both on premise and on cloud. It is scalable and customisable to suit contact centers at businesses of all sizes, with different product suites made available to large enterprises, and smaller SMBs. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
C-Zentrix Contact Center | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
C-Zentrix Contact Center | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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C-Zentrix Contact Center | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
C-Zentrix Contact Center | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.8 (5 ratings) |
In-Person Training | - (0 ratings) | 3.0 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
C-Zentrix Contact Center | NICE CXone | |
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Likelihood to Recommend | C-Zentrix No answers on this topic | NICE Systems |
Pros | C-Zentrix No answers on this topic | NICE Systems |
Cons | C-Zentrix No answers on this topic | NICE Systems |
Likelihood to Renew | C-Zentrix No answers on this topic | NICE Systems |
Usability | C-Zentrix No answers on this topic | NICE Systems |
Reliability and Availability | C-Zentrix No answers on this topic | NICE Systems |
Performance | C-Zentrix No answers on this topic | NICE Systems |
Support Rating | C-Zentrix No answers on this topic | NICE Systems |
In-Person Training | C-Zentrix No answers on this topic | NICE Systems |
Online Training | C-Zentrix No answers on this topic | NICE Systems |
Implementation Rating | C-Zentrix No answers on this topic | NICE Systems |
Alternatives Considered | C-Zentrix No answers on this topic | NICE Systems |
Scalability | C-Zentrix No answers on this topic | NICE Systems |
Return on Investment | C-Zentrix No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |