What users are saying about
30 Ratings
30 Ratings
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Score 7.9 out of 100
64 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Darktrace

Darktrace would be well suited to any environment really; the only constraint would be the budget. The cost scales on the number of devices to be monitored by the product, so it can be quite expensive in larger environments. Any company that would benefit from having 24/7 monitoring of their network would find that this product would suit that need perfectly. It can also create a number of reports, which is useful if you have any requirement to present periodic figures and statistics for your network. There are also additional features available and in development such as Antigena, which can be configured to allow potential threats to be automatically mitigated; it can block connections to a certain address, using certain ports, or it can enforce "normal behaviour" where it will only allow a machine to communicate in a way that Darktrace has observed before and considers normal. This has huge benefits particularly for 24/7 organisations where you don't have the ability to have someone monitoring the network personally at all times, as it could stop a malware outbreak in its tracks.
Anonymous | TrustRadius Reviewer

SolarWinds Loggly

It is well suited to very large volumes of logs where the immediate past is the area of interest, e.g. in situations where the issues are in the recent past. Loggly makes it very easy to search for particular terms of interest, within a specific time frame across the entire estate of devices or, indeed, within a subset, or on a specific device of interest. There does seem to be a short delay in the logs though, even with the "live tail" feature, Loggly might be less suited to "emerging" situations where the issues are occurring in real time.
Ciaran Kendellen | TrustRadius Reviewer

Pros

Darktrace

  • It did an ok job of analyzing and collecting data. It used a span (mirrored) port and then using its own algorithm developed flow records.
  • It did an ok job of segmenting traffic into networks - not always correctly, but ok.
  • It tried to identify devices by type - once again, it did ok, but not that great.
Matthew Frederickson | TrustRadius Reviewer

SolarWinds Loggly

  • Putting our logs in one place and making them searchable. We use AWS, and CloudWatch has always been a little frustrating in this regard (though it has gotten better recently).
  • Deriving metrics from our logs. I think log-based metrics is such a good idea because your logs are the ultimate source for truth in regards to what the hell is going on inside your app. I have really loved the simplicity with which I can just count certain statements and call that a metric because just through the normal course of development certain log statements just naturally become a straightforward recording of an event having occurred.
  • Alerts. I actually have a few complaints about email alerts, but just the way I was able to set them up so easily has been huge. Since we started using Loggly, there have been at least 3 bugs that Loggly exposed that were frankly very bad. And withoutt Loggly or without a user reporting them, we would have never known they were happening! This is stuff I tried to set up in CloudWatch in various ways, but because of my own ignorance or perhaps the complexity/limitations of CloudWatch (or the complexity of my stack?), I wasn't getting the information that I needed until I was able to just tell Loggly to send me an email whenever the word "error" showed up.
Eric Cobb | TrustRadius Reviewer

Cons

Darktrace

  • False positives. Darktrace uses "AI" to create its alerts for "unusual" or "malicious" activity. It is very common to see an alert for completely benign and normal device behavior - PC tries to print for the first time in a while, for example.
  • Antigena actions. To some extent, this is a continuation of the previous point. Darktrace can break the network connectivity of the suspected device automatically. The excessive number of false positives makes administrators reluctant to use this feature, though. Also, the default Antigena actions are not relevant to real-world problems as I saw them in my experience with Darktrace.
Anonymous | TrustRadius Reviewer

SolarWinds Loggly

  • Once the logging limit is exceeded, there are no logs period. Unexpectedly noisy logs often correlate with services misbehaving and potentially leading to disruption. An outage is an awful time to lose visibility into the entire system of apps. Some ways to bridge this gap would be appreciated.
  • Filtering by tags is not intuitive in the web interface. You may believe that you are performing the same search and filter as last time since the tags entered are the same, however, this is often not the case. The reliable way to know that you have the same filter is to bookmark the URL. This lack of ease in usability results in devs using Loggly less than they could and implementing logs less effectively during development time (since they don't consider themselves likely to view them anyway).
  • Would like to see a way to onboard our less experienced devs to using Loggly effectively.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Darktrace

No score
No answers yet
No answers on this topic

SolarWinds Loggly

SolarWinds Loggly 4.5
Based on 1 answer
Management is not open to having an agent sending the data to the cloud instance.
Anonymous | TrustRadius Reviewer

Usability

Darktrace

No score
No answers yet
No answers on this topic

SolarWinds Loggly

SolarWinds Loggly 7.8
Based on 7 answers
Loggly's easy setup, very good customer support, and intuitive interface make Loggly very easy to use. User access management is also very easy as we can tailor the experience for each of our developers to access the information they need without having to wade through other information. While there was a slight learning curve in how to view the logs the way some specifically wanted, everything was possible and quite easy to do.
Anonymous | TrustRadius Reviewer

Support Rating

Darktrace

Darktrace 9.5
Based on 4 answers
Any time I have had any issue with Darktrace, I've been able to contact an engineer through their support desk, and I have always had a very speedy response. Even when the issue has been caused by something outside of the Darktrace devices, they have still been very keen to try to help and identify what the problem was. The customer portal also has a large number of videos and guides that you can use to educate yourself on the product
Anonymous | TrustRadius Reviewer

SolarWinds Loggly

SolarWinds Loggly 7.4
Based on 8 answers
The support team have been great when we have logged tickets or had issues, most of the time it is down to user training, however we have had a couple of bugs that they have been able to iron out for us.
Simon Clarke | TrustRadius Reviewer

Implementation Rating

Darktrace

No score
No answers yet
No answers on this topic

SolarWinds Loggly

SolarWinds Loggly 7.3
Based on 3 answers
It has good architecture, which focus on ese of use.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Darktrace

We did NOT select Darktrace. OSSIM/AlienVault is a more mature product and it provided better intelligence and reporting. The end user interface is much easier to use - and you can tell built form engineers who have had to do the work. My suggestion for anyone considering Darktrace, is to get the price upfront; do a 30/60 onsite trail; and do the same thing, at the same time, with AlienVault. AlientVault will win every time. I say that because that's exactly what I did.
Matthew Frederickson | TrustRadius Reviewer

SolarWinds Loggly

We were using Zabbix. While it is an open-source solution that you can install for free the following things were limitations of the solution. 1) The scale and uptime of the solution are now your own problem. Since we were hosting at AWS this meant we still had a cost of the AWS solution. 2) The product is complicated from a configuration standpoint. In order to get anything meaningful out of it, you had to invest a lot of time and effort.We did consider NewRelic. I have experience with that product and do think that it is a solid alternative. Ultimately experience with the simplicity and speed of deployment with Loggly encouraged me to suggest using this again.
Chad Scates | TrustRadius Reviewer

Return on Investment

Darktrace

  • One big positive is how it helps us with the security assessments that clients have done on us. They are looking to see if we know how we might have unusual/malicious traffic running on the network.
  • If you have a small network and only need 1 appliance, it can be a good ROI and peace of mind.
  • You could go down a hole in trying to spend time looking at all of your traffic with this software. You need to focus only on what it is showing as potential bad traffic.
Anonymous | TrustRadius Reviewer

SolarWinds Loggly

  • (Positive, actually!) Cost of Acquisition: Loggly is not OpenSource (i.e. Free in this case). Therefore, while you have a cost up front, you have a wealth of support from the people that built it, which can translate into Time savings and/or bringing contractors on-board just for augmentation purposes
  • Negative: Loggly covers a lot of the features that other Open Source Projects cover. That being said, it's regulated by supply and demand, and thus it has a certain "desirability" as a commercial (and therefore stable) project. As a result, unless you are an employee working in a company that sees Loggly as a necessary tool, you will probably not be exposed to it on your own
  • (Positive): Tagging of information, and filtering of logs makes this product worthwhile from a commercial perspective: You can train your employees, and have them filtering logs in a day. If they get stuck, you don't have to pull internal resources away to support them, you simply open a ticket with Loggly.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Darktrace

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Darktrace Editions & Modules

Additional Pricing Details

SolarWinds Loggly

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SolarWinds Loggly Editions & Modules

Edition
Standard$791
Pro$1591
Enterprise$2791
  1. per month/billed annually
Additional Pricing Details
Free trial for Standard and Pro plans for 14 days with all features.

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