Loggly - a win for our estate log management and alerting
October 02, 2020

Loggly - a win for our estate log management and alerting

Simon Clarke | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Loggly

We previously had a very disjointed way of gathering, searching and responding to issues that where logged from our systems and apps, implementing Loggly across the whole of our server estate has enabled us to track down issues quickly, allowing them to be dealt with efficiently and with minimal issues to the company.
We are able to log different areas of the business, grouping systems and apps. this allows our searching and history tracing for logs to be much more effective.

Pros

  • The collection tools for Loggly are very strong and the setup for those tools is incredibly easy.
  • Support are fairly quick to respond and super helpful.
  • Capturing and interrogating logs is easy across many deployments, platforms and devices.

Cons

  • Sometimes queries don't work as you think they should.
  • Getting data arranged so that everything comes to play is fiddly.
  • Daily data limits can be a pain if you have a spike in logging.
  • The cost of having this in place has enabled us to action possible hacking attempts, meaning the tool has paid for itself.

Do you think SolarWinds Loggly delivers good value for the price?

Yes

Are you happy with SolarWinds Loggly's feature set?

Yes

Did SolarWinds Loggly live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Loggly go as expected?

Yes

Would you buy SolarWinds Loggly again?

Yes

We have a Nagios Log Server, however needed specialist help to get it running before it fell over, which is why we went down the Loggly route.
We also use Microsoft Cloud App Security, however we find using this as well as Loggly gives us double the power to search for issues and resolve them.
Loggly is intuitive and easy to pick up.
The support team have been great when we have logged tickets or had issues, most of the time it is down to user training, however we have had a couple of bugs that they have been able to iron out for us.
Loggly was brought in when we where trying to trace issues down on our domain, by having it implemented across our Domain Controllers, we were able to find and resolve our known issues very quickly.
The querying system could do with a better FAQ or guidance as when trying to run a structured query, sometimes no data is found even though you can definitely see that data by manual search.

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