Loggly has provided us a simple to use alerting and engineering triage system.
August 28, 2020

Loggly has provided us a simple to use alerting and engineering triage system.

Chad Scates | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Loggly

Loggly is being used across the support and engineering organization to provide us with an alerting, monitoring, and issue triage solution. It allows the company to have a more flexible approach to issue triage where we don't have to custom code a solution for every possible issue initially. We instrument the calls as the flow through the system so that we can look at the data after the fact. When we find common issues worth monitoring more actively we add alerts and charts to let us keep tighter tabs on the issue and if it makes sense we eventually code point solutions around that issue. With this approach we allow real-world issues to dictate where we spend our time with a "lazy load" approach to the solution.
  • Quick filtering of data
  • Effective and flexible alerting system
  • Simple user interface
  • The charting feature takes some time to figure out how to use effectively.
  • It takes some time and effort to figure out best practices for how to use the product. It is actually so easy to use initially that it is easy to make poor decisions in logging schema.
  • This provides a way to defer additional development to help customer support while you get more information on how the product is actually used.
  • We are able to reduce our time to diagnosis of an interesting subset of systems issues.
We were using Zabbix. While it is an open-source solution that you can install for free the following things were limitations of the solution. 1) The scale and uptime of the solution are now your own problem. Since we were hosting at AWS this meant we still had a cost of the AWS solution. 2) The product is complicated from a configuration standpoint. In order to get anything meaningful out of it, you had to invest a lot of time and effort.

We did consider NewRelic. I have experience with that product and do think that it is a solid alternative. Ultimately experience with the simplicity and speed of deployment with Loggly encouraged me to suggest using this again.
I have loved using it for monitoring web solutions with extensive RESTful APIs as a way to quickly see how your system is functioning and as an independent mechanism for evaluating API uptime and performance.